CandidPro Avis 17

I wore the Candid aligners for two years. They screwed up my bite so bad that my jaw ended up out of socket. When I was finished with my first scheduled treatment plan my bite was so bad. I emailed them and let them know that my molars were not lining up and it was causing me problems with eating. I told them I was going to have to go to an orthodontist to get it fixed. They said they would send me more aligners to fix it. I went through that series of aligners. I started having serious pain in my jaw and could barely open my mouth. I ended up at a jaw expert office for TMD, and my jaw was completely out of socket. They had to put my jaw back in socket, and now I am having to wear aligners for another two years and this round of the ordeal is costing me $10,000 to fix what Candid ruined. The only reason that I was using the Candid aligners in the first place was that my front teeth and bottom teeth were just getting a little crooked the way they were when I was a child…kind of going back to what they were when I was a kid in the front after I turned 60. But what candidate did to me has caused me pain, frustration, and a lot of money. Go to an orthodontist don’t use Candid!!!

Update:

Candid responded to my review and asked me to contact them which I did. Here is their response to me which confirms my review:

Thank you for contacting Candid Support. You have reached an un-monitored email address.

As of March, 2024 Candid is no longer able to continue serving its past customers. For additional retainers, or for further dental concerns, please speak with your local dentist or locate a dental provider in your area.

We thank you for your interest and support.

This was Candid Co back in 2021 when I did my treatment and when I came to them with my concerns, they did not care. First off, they sent me the wrong box during treatment. There was three boxes and I got the first and third. Then I got the second box last when I was already on my third box when they realized they sent me the wrong treatment. Secondly, I had 10 cavities during that time of treatment and I told them that it was because of the braces and they did not believe me. Understand I have never had so many cavities in my entire life. The last time I had a cavity was in elementary school… So explain that… I went back to them since they are the ones that treated me and told them that I need another treatment and ask for a discount and they did not care. They did not help me. They did not do anything about it. Their name should not be Candid pro because they are not professional at all. I would never recommend them… the braces did not even help me because now I need them again.

We have had such a great experience working with and providing care to our patients with CandidPro. Their team of professionals is top notch, going out of their way to ensure the success of CandidPro in our practice! I would highly recommend CandidPro to any practice considering offering aligner treatment to their patients, or to anyone looking for aligner treatment for themselves.

As an Office Manager of a dental practice and a current CandidPro patient, I can confidently say that our switch from Invisalign to CandidPro has been amazing. Over the past year, we have witnessed numerous benefits that have solidified our decision to continue with CandidPro.
One aspects of CandidPro is their unmatched customer support. Our local rep, Hunter A., consistently goes above and beyond to ensure both our satisfaction and the needs of our patients are met. This level of commitment is a rare find and truly enhances our experience with CandidPro.
The guidance and support provided by CandidPro's orthodontists has been great. My doctor greatly appreciates the assistance we receive, as it alleviates some of the burdens of orthodontic decision-making, and allows our team to focus on delivering excellent patient care.
CandidPro's virtual monitoring system is another highlight of their service. It is designed to be user friendly for patients of all ages, enabling them to manage their treatment conveniently from home. This reduces the need for frequent office visits, which is a significant advantage for our patients and our practice
CandidPro offers competitive pricing, making high quality clear aligner therapy accessible to a wider range of patients without compromising on the quality of service.
CandidPro provides thorough training sessions for our staff, ensuring everyone is well-equipped to handle the system and provide the best service to our patients.
Overall, we are extremely pleased with our decision to switch to CandidPro. The affordable pricing, exceptional customer support, and innovative solutions makes them an ideal partner for our practice. We will continue recommend CandidPro to others seeking a reliable and efficient clear aligner company.

There are so many great features of CandidPro that others have mentioned, I’ll just give a hardy second to those. As for me, I am a previous Invisalign trainer and have 100% switched to CandidPro. With orthodontists to guide your movement plans, your focus can be on the big picture of arch form, occlusal plane, aesthetic results and occlusal harmony! Beauteous!

I have been a previous Invisalign and suresmile provider and have swithed over to Candid Pro. I am very happy with the results and customer service. I also like the scanner patients use at home to make sure their aligners are seating well and to know when to actually change them.
WithInvisalign I had too many refinements and sometimes would have to end up plaing brackets to finish the cases. I like that Candid Pro used an orthodiontist to treatment plan the case.
Invisalign also has not had the best customer service in my past experience.

As a CandidPro provider, (and past InvisAlign and SureSmile provider), I can definitely say that CandidPr offers the best customer service. As a GP, I work with a single orthodontist on each case. Not only do they mock up the intial case, and any changes that I require, but they also field complex questions and concerns that arise during treatment planning.

Also, the AI platform is fantastic! I love being able to check on progress, watch treatment progession videos, and see how my patients are doing with their tracking.

Attachment numbers are generally low, and patient experience is great.

I'm a happy customer.

Dr. Taylor Kent
Alameda, CA

Excellent experience for the last 2 years. consistent service to myself as the doctor as well as my team
members which is very important to me. the product itself is better than any clear aligner on the market!

Alex has gone over and beyond to reach out and help whenever I need assistance, either on the Tecnichal side ( Candid Portal) or any clinical help with Aligners. What can I say , he is truly a great help dedicate on no matter what time of the day I call him. His the best

Great experience with Candid Pro, they're customer support is excellent. Alex our local rep and the orthodontists that assist with cases have really set the bar high when it comes to clear aligners. Looking forward to working with them even more.

Amazing Support – Huge Thanks to Alex Cagle-Sanchez!

CandidPro has absolutely blown me away with their customer service. From start to finish, the experience has been smooth, supportive, and genuinely impressive. The team is responsive, knowledgeable, and truly cares about making the process as easy and clear as possible.

A special shoutout to Alex Cagle-Sanchez, our incredible rep — Alex went above and beyond to ensure everything ran seamlessly. Whether it was answering questions, helping with logistics, or just checking in, Alex made us feel prioritized and well taken care of every step of the way.

We’ve been working with CandidPro for a while now, and the experience has been outstanding — largely thanks to our incredible representative, Alex. He’s not your typical sales rep; he genuinely checks in with us regularly, not to push sales, but to make sure we have everything we need to support our patients and doctors. His approach is thoughtful, supportive, and never salesy, which is so refreshing.
Alex frequently follows up via text about specific cases, and the overall CandidPro support team is just as amazing — calls are returned right away, and their orthodontists are readily available for Zoom consultations, which are easy to book and always collaborative. It truly feels like a partnership, not just a service.
I also personally went through CandidPro treatment and had a great experience. Our patients are loving their results, but what really sets CandidPro apart is the level of customer service, consistency, and genuine care they show. They offer as many trainings and as much support as you need without hesitation.
Alex has been an exceptional part of that experience — professional, responsive, and genuinely invested in our success. Highly recommend working with CandidPro and Alex!

CandidPro has been a good fit for our practice. Our rep, ACS, is the best!

I am a general dentist who has used Invisalign for years. Invisalign is well known to doctors and patients because they have excellent marketing.

However CandidPro’s service to doctors is by far much better than Invisalign, including support from CandidPro orthodontists that Invisalign doesn’t offer. Additionally it is more beneficial for patients as well. Most patients don’t understand that Invisalign has a tiered pricing structure, which means that if patients want to achieve their best result, they have to pay for the most expensive package. Invisalign’s mid-grade and cheap packages do not achieve the patient’s best result, which is why many doctors typically choose the most expensive package for patients.

In comparison, CandidPro can achieve the patient’s best result with a price comparable to Invisalign’s “mid-range” product. That alone has to be a no-brainer for doctors and patients.

New to Candid pro and just began my first case with Alex. The experience this far has been awesome, and every step was thorough and handled with ease. I liked the online portal and communication with the orthodontist was very helpful.

I have been working with Candid Pro for several years. I have found their aligners to be very effective and our patients love them! The virtual monitoring system is very user friendly and reduces office visits for our patients. We are also very happy with their customer service team. They respond quickly and thoroughly to any questions. Very happy with Candid Pro!

CandidPro is amazing! I've had the pleasure of working with CandidPro for over a year and couldn't be happier. The portal is easy to work through. The product is beautifully packaged and the customer support is wonderful. Our rep., Alex Cagle-Sanchez has gone above and beyond for our office. He even help organize and setup an entire day long event to showcase CandidPro. Far better company than Invisalign.