Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it! The goods were obviously old stock as the shoes were marked and s... Voir plus
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Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with somethin... Voir plus
L'entreprise a répondu
Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask wh... Voir plus
L'entreprise a répondu
The worst customer service I've ever experienced. Bought some Nike shoes paying full RRP £150. Same day I noticed they were £120 on their website. Sam from customer service (afternoons only) offered... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Golf Store and custom fit studio based in London, UK.
Coordonnées de contact
14 John Princes Street, W1G 0JS, London, Royaume-Uni
- +442074934414
- support@capitalgolf.com
- capitalgolf.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Excellent !!!! Northern Ireland
Fantastic delivery to Northern Ireland
Could not be faulted
Exactly as ordered
Would highly recommend
Don’t normally do reviews and am not easy pleased
Great job
David addley
Belfast
Fast and efficient delivery service.
I pre-ordered a golf trolley to be…
I pre-ordered a golf trolley to be delivered in November! Each time I emailed them to confirm delivery I received an automated reply that they would get back to me! Never did! By November the 28th I had still not received it or any notification from them! Pay pal stepped in and refunded me! Do not rely on this company!
Ordered on line prompt and easy Delivery
Terrible
It seems a common theme with this Company. Atrocious Service. Pre ordered a trolley in October no reply to numerous e-mails, including a refund request and still no contact apart from their 12 hour reply “promise”. I am having to resort to trading standards to try and get somewhere. I will never use again.

Réponse de Capital Golf
The service I have received from…
The service I have received from Capital Golf has been reasonable however I am very dissatisfied with the delivery company FedEx as I received a message from them saying my parcel was due to be delivered yesterday. I waited in all day for it and tracked it however the driver was located in Richmond all day and never attempted my delivery in Bromley South. Very disappointed.
I ordered this on Saturday evening and…
I ordered this on Saturday evening and replied to the confirmation email saying that in error i had given my old postcode, i received an email saying someone would get back to me in 12 hours but nothing i then received and email from Fedex saying my parcel was coming today i called them to tell them post code incorrect they said we can’t change postcode and gave me Capital phone number which said you are closed coz of Covid so i emailed again and got another e mail saying you would get back to me in 12 hours no reply and no parcel so totally dissatisfied
Poor customer service
I ordered a golf trolley in September and paid for it. Despite promises that it would be with me by October, then November I still don't have it although the company have had my money since September. Customer service is non existant. No replies to countless e mails and no number to call. V disappointed.
I ordered and paid for a golf trolley…
I ordered and paid for a golf trolley 30/10/20 and was given 3-7 working days for delivery. I have still not received my order. I have emailed numerous times to ask when I should expect delivery but had no reply. I have also tried calling. I will be contacting trading standards if I do not have get a refund or the goods delivered within the next 7 days. I can see this is a common problem with the company and think people need to be made aware of the terrible customer service.
Emailed them several times to ask about…
Emailed them several times to ask about my order and they have not got back to be in over a week
I wouldn’t give them 1 star if it was…
I wouldn’t give them 1 star if it was possible! Still waiting for a golf trolley ordered on the 6th October 2020 and theyve taken the money. Have emailed them several times and have had no contact. Disgusting service, I wouldn’t use this firm.
Thanks for your inconsiderate reply, maybe you should make this a little bit clearer. Does not excuse the fact i had to put a review on to get a REPLY! Well obviously its not been delivered so maybe a confirmation of a date perhaps!? Disgusting service, truly!!!!

Réponse de Capital Golf
NOT AT ALL IMPRESSED
So far I have had no confirmation of shipment, no delivery of order (should have been here 4 days ago) & no reply to queries. NOT AT ALL IMPRESSED. Response received of 'The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page' is rubbish as the website actually says 'Last date for orders is the 8th December 2020 at 5pm. and all orders will be shipped from Capital Golf before 20/12/21' This order was placed on 7th November. Receipt says Shipping
Standard (1-3 Working days).

Réponse de Capital Golf
I placed an order and paid for a golf…
I placed an order and paid for a golf buggy on 4th September, and have been chasing ever since, not only for a delivery date, but some sort of acknowledgement of my request. So far, some 10 weeks later, I have had just 2 very loose and non committal replies, nothing over the last month and no one has had the courtesy to give me an update or a possible ETA. I knew I would have to wait a little while, but this is ridiculous!!!!

Réponse de Capital Golf

Réponse de Capital Golf
Great value and really good service
Purchased a pair of winter J Lindeberg…
Purchased a pair of winter J Lindeberg fleecy golf trousers. Looked on other sites but didn’t have 30 waist. Deceivers was quick - within 3 days. Overall excellent service.
Good communication
Good communication. Arrived on time, as described and a decent price. Very pleased. Thank you
Great product and efficient service
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