Capital Golf Avis 

228
TrustScore 1.5 sur 5

1,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it! The goods were obviously old stock as the shoes were marked and s... Voir plus

Noté 2 sur 5 étoiles

Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with somethin... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask wh... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The worst customer service I've ever experienced. Bought some Nike shoes paying full RRP £150. Same day I noticed they were £120 on their website. Sam from customer service (afternoons only) offered... Voir plus

À propos de l'entreprise

  1. Club de golf

Informations provenant de diverses sources externes

Golf Store and custom fit studio based in London, UK.


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

228 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,3

Tous les avis

(228)

1 avis reçu au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I pre-ordered a golf trolley to be…

I pre-ordered a golf trolley to be delivered in November! Each time I emailed them to confirm delivery I received an automated reply that they would get back to me! Never did! By November the 28th I had still not received it or any notification from them! Pay pal stepped in and refunded me! Do not rely on this company!

4 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Terrible

It seems a common theme with this Company. Atrocious Service. Pre ordered a trolley in October no reply to numerous e-mails, including a refund request and still no contact apart from their 12 hour reply “promise”. I am having to resort to trading standards to try and get somewhere. I will never use again.

3 décembre 2020
Avis spontané
Logo de Capital Golf

Réponse de Capital Golf

You pre-ordered a item for delivery around 07/12/20 - This was shown before you placed the order and we fulfilled this order 6 days before the date.

Noté 3 sur 5 étoiles

The service I have received from…

The service I have received from Capital Golf has been reasonable however I am very dissatisfied with the delivery company FedEx as I received a message from them saying my parcel was due to be delivered yesterday. I waited in all day for it and tracked it however the driver was located in Richmond all day and never attempted my delivery in Bromley South. Very disappointed.

2 décembre 2020
Noté 1 sur 5 étoiles

I ordered this on Saturday evening and…

I ordered this on Saturday evening and replied to the confirmation email saying that in error i had given my old postcode, i received an email saying someone would get back to me in 12 hours but nothing i then received and email from Fedex saying my parcel was coming today i called them to tell them post code incorrect they said we can’t change postcode and gave me Capital phone number which said you are closed coz of Covid so i emailed again and got another e mail saying you would get back to me in 12 hours no reply and no parcel so totally dissatisfied

1 décembre 2020
Noté 1 sur 5 étoiles

Poor customer service

I ordered a golf trolley in September and paid for it. Despite promises that it would be with me by October, then November I still don't have it although the company have had my money since September. Customer service is non existant. No replies to countless e mails and no number to call. V disappointed.

26 novembre 2020
Avis spontané
Noté 1 sur 5 étoiles

I ordered and paid for a golf trolley…

I ordered and paid for a golf trolley 30/10/20 and was given 3-7 working days for delivery. I have still not received my order. I have emailed numerous times to ask when I should expect delivery but had no reply. I have also tried calling. I will be contacting trading standards if I do not have get a refund or the goods delivered within the next 7 days. I can see this is a common problem with the company and think people need to be made aware of the terrible customer service.

22 novembre 2020
Avis spontané
Noté 1 sur 5 étoiles

I wouldn’t give them 1 star if it was…

I wouldn’t give them 1 star if it was possible! Still waiting for a golf trolley ordered on the 6th October 2020 and theyve taken the money. Have emailed them several times and have had no contact. Disgusting service, I wouldn’t use this firm.

Thanks for your inconsiderate reply, maybe you should make this a little bit clearer. Does not excuse the fact i had to put a review on to get a REPLY! Well obviously its not been delivered so maybe a confirmation of a date perhaps!? Disgusting service, truly!!!!

18 novembre 2020
Avis spontané
Logo de Capital Golf

Réponse de Capital Golf

All golf trolleys ordered on this date were pre-orders (i.e to be shipped for a future delivery date which was shown on the product page) or have been shipped and delivered on time.

Noté 1 sur 5 étoiles

NOT AT ALL IMPRESSED

So far I have had no confirmation of shipment, no delivery of order (should have been here 4 days ago) & no reply to queries. NOT AT ALL IMPRESSED. Response received of 'The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page' is rubbish as the website actually says 'Last date for orders is the 8th December 2020 at 5pm. and all orders will be shipped from Capital Golf before 20/12/21' This order was placed on 7th November. Receipt says Shipping
Standard (1-3 Working days).

18 novembre 2020
Avis spontané
Logo de Capital Golf

Réponse de Capital Golf

Hi,

Thank you for the feedback - The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page.

Noté 1 sur 5 étoiles

I placed an order and paid for a golf…

I placed an order and paid for a golf buggy on 4th September, and have been chasing ever since, not only for a delivery date, but some sort of acknowledgement of my request. So far, some 10 weeks later, I have had just 2 very loose and non committal replies, nothing over the last month and no one has had the courtesy to give me an update or a possible ETA. I knew I would have to wait a little while, but this is ridiculous!!!!

13 novembre 2020
Logo de Capital Golf

Réponse de Capital Golf

You purchased a pre-order item for delivery in November - This was shown before you purchased the item on the product page.

Noté 1 sur 5 étoiles

No comms very slow delivery

No comms very slow delivery
Still waiting

12 novembre 2020
Logo de Capital Golf

Réponse de Capital Golf

You used our free 'Economy Shipping (Dispatched within 5 business days, delivery in 1-3 business days) - The item arrived within 48 hours. We also offer next day delivery or standard delivery.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus