capitaloneshopping.com Avis 

Heads up to anyone using Capital One Shopping.

After resetting my password while setting up a new computer, my entire rewards balance was wiped to $0. Support now claims there is “no record” of my prior rewards, despite signup and rewards emails on the same account.

If a password reset can erase rewards history with no recovery or audit trail, that’s a serious problem. At minimum, users should be warned before resetting credentials.

Posting so others don’t get blindsided.

Like so many other posters - Capital One Shopping offers incentives of cash back with huge amounts - and then fails to ever pay them. I did a Google search for storage totes and Capital One Shopping presented exactly what I was wanting to buy at Office Depot - with 38% off. I clicked the activate offer link and was informed the offer was active. I check Capital One and they show a unique code for the clicked link. I wait nearly 2 weeks and nothing is pending. I contact Capital One and receive canned replies that offer no help. How a bank can actively scam consumers and not be fined or investigated is beyond my understanding or belief!

I’m sharing this to help other users set realistic expectations.

I carefully followed all requirements for both a referral bonus and a desktop extension bonus. My friend also completed all steps correctly. Despite this, the referral reward was denied, and support could not explain which specific requirement was not met — only generic reasons from the Terms of Service.

Support was polite, and I did receive a small courtesy credit. Walmart-related rewards were resolved, which I appreciate. However, referral bonuses appear to be unreliable and not guaranteed, even when all steps are followed.

I recommend using Capital One Shopping for standard shopping rewards only, not referrals.

I've actually had a lot of good success with this cash back app, though it is important to note that you can't get actual cash back. You get cash that has to be used on gift cards, and the gift card options are limited. All of that, I'm OK with. However, I'm having a problem with an order that is showing up as ineligible for cash back when it should be eligible given that the only exclusion listed was gift cards, and I bought merchandise.

The biggest problem I'm having here is customer service. I contacted them to try and resolve the ineligibility issue, but they state that they will not look at the order until after the posted holiday return policy is complete. The issue with this is that the retailer in question, Nuts.com, does not accept returns. There is no posted holiday return policy. How can I wait until after the posted holiday return policy is complete if no such policy exists? And when I tell them this and ask them to tell me when I should contact them again to have them look at the problem, they won't tell me. They literally said, "We've reached a point where our customer service team can't proceed further. We are unable to move forward with your original request.
 
If you believe your order qualifies for Shopping Rewards but have not received them after the posted holiday return policy is complete, please reach back out to us and we’ll be happy to take another look.
 
Thank you for your understanding."

Well, I do believe that my order qualifies for shopping rewards, and I have not received them after this non-existent date has passed, so I'm reaching out.

This is ridiculously frustrating. Just tell me how long you want me to wait before reaching out.

Just like everyone else. Totally scammed even with screenshots for proof. Disgusting

Like all of the other reviews here, I am beginning to feel like this company is a scam and bait and switch operation. They advertise some incredible "reward" (NOT cashback fyi) offers that are really hard to pass up which 100% influenced my decision to make a large purchase on a website, Vineyard Vines, in this specific case. It advertised 70% off and yeah that seems almost scam-worthy high, but a supposedly legitimate bank that I actually once worked for years ago at their headquarters in McLean, Virginia, was backing the offer, so what could go wrong?! Turns out, much can go wrong when that bank is Capital One. Clearly they are not overseeing this amateur operation and are completely asleep at the wheel letting this "wikibuy" "fintech" company scam their customers, and former Capital One employee in my case. I am waiting for hundreds of dollars in"rewards" from my Vineyard Vines purchase and this guy or girl "Cris P." (seriously? is that a joke or something?) is giving me unhelpful, misleading, robotic response after unhelpful, misleading, robotic response. While some of my much smaller "rewards" get processed within the week or even the same day, this one at Vineyard Vines, which I followed all their ridiculous and vague rules to complete, was to take 45 days to complete as dictated by "Cris P." while telling me to go read the FAQ. So I follow up again and ask for confirmation of my purchase as I have none in my account and otherwise some recognition of my qualifying transaction and subsequent expected rewards earned, and Crispy, I mean Cris P. (your customers are NOT stupid, and we do expect you to take customer service SERIOUSLY if you are attempting to build a legitimate brand), gives me the same unhelpful response aside from actually saying my October purchase is now apparently subject to the holiday return period so I must wait until January 10th 2026 to be able to even reach out again to get the status of my "reward." Let's say I patiently and obediently wait for another month, about 75 days in total, to try to find answers about my missing ~$300 in cashback, do you think they are going to continue scamming me or do the right thing and fulfill their advertised offer? I'm with you, I am pretty sure this is yet another delay tactic to stiff customers out of their money, and I'm not going to shut up and wait ANOTHER month to even have a chance at resolving this issue. This website seemed great at first but is, right in front of my eyes and with my wallet attesting to this statement, turning into a major scam that needs to be investigated immediately by the relevant attorney generals office, perhaps of Virginia or California. You cannot make financial promises to customers and then back out after they spent tons of money with expectation that they would be compensated a specific and advertised amount just because you don't want to pay up. This is a serious scam and I will continue to seek resolution not just for myself but also for the many others on here who shockingly had the same extremely unpleasant, embarrassing, distasteful, and costly experience.

The worst. Maybe 1% of the time does it find a coupon that actually works for you. Just a waste of time waiting for it to go through codes that obviously will not work...for example SPRING30 but it's winter or FEB15 but it's December. Just watch the coupons roll through for a minute and never get one that works.

I wish I can give -ve . They lie on everything and at end when you give all the required evidences. They tell you liar. I will do my business somewhere but never here !

"Hello,

After reviewing your account, it looks like you are ineligible for the rewards bonus you are requesting.

You may be ineligible for a number of reasons, including:

You already installed or previously had installed the Shopping extension
You removed or disabled the extension before you received the bonus
You installed the extension, but did not sign into Capital One Shopping within the specified timeframe

We reserve the right to not apply a rewards bonus to accounts suspected of fraudulent, abusive, or deceptive behavior as determined at our sole discretion. Additional terms apply; please see the Capital One Shopping Terms of Service for more details.

At this time, we are unable to adjust your account.

Best,
Danielle
Capital One Shopping Supervisor "

I completed all of the criteria required, AND THEIR ARE A LOT OF CRITERIA, to receive a $40 bonus for installing their Capital One browser extension. I did not receive any notification or provided any evidence or assurance that my completed process was successful. Upon completing the first eligible, required purchase within the specified time frame, I accessed my account "shopping trips" and all other links, but it shows no evidence of any activity or acknowledgement. Upon emailing their 'support team' requesting a phone call to discuss the situation, I only received completely inefficient, and ineffective artificial intelligence-like replies and told that phone support is not available. In addition to the above poor experience, I also activated a 4% cashback E-bay offer, and I was only awarded 1%.
Capital One shopping and the browser extension promotion is a loser. I suggest don't waste your time on it.

I've reached out twice to have an issue resolved. They pass me off to someone else and nothing gets resolved. Capital one shopping is a scam.

great shopping search for bargains and rewards HOWEVER the rewards are only for gift cards from retailers i do not do business with nor do i want to. i got the rewards through shopping at Walmart & Amazon but there are no gift cards for these places. you cannot get cash back (as they state they are cash back rewards).

Just an update to my issue (posted about it back in August - account hacked $373 in gift cards stolen) - after many emails and eventually filing a complaint with my state's attorney generals office, nothing has been resolved. They are not even responding to the attorney general's emails. Do not do business with this company!

I did everything that was required to earn a reward but did not even receive a response despite numerous requests for comment or explanation. Their support is non-existent. Calls to CapitalOne suggests that they are unrelated to CapitalOneShopping. How very interesting and convenient. This is a scam operation and I recommend avoiding it at all costs.

Absolute trash app. You never get your rewards no matter how much you follow the fine print. And customer service is non existent. I literally received the same canned response over and over with no help except to say wait longer. Not worth the effort. Use a different rewards app.

At first, it seems like the perfect service: they almost always have better deals than other services.

However, the issue is it is not real "cash back." When you sign up, it looks like there are plenty of great options to get your rewards via gift cards but as your balance increases, they will start only giving you useless cards. When I had the option to cash out via my local supermarket, it made sense but I learned that you are at their whim and they will cut the options to basically useless gift cards that they bought for 75% off if you have more than $50 in rewards. You don't have any recourse. At the end of the day, getting 5% cash back via Rakuten or a service that pays directly is worth more than 30% cash back redeemable only in Build A Bear workshop gift cards.

Capital One Shopping removed about $300 in rewards from my account and now shows a negative balance. Support insists my purchases were canceled (they weren’t—I used all the experiences I booked) and wants me to submit all receipts. This has been frustrating and time-consuming, so I do not recommend the service.

Bad user experience. The “promise” to actual rewards acquired ratio feels like $100 to $0. feels like a waste of time more than anything. Feels like they are stealing my data for free. Undownloading because not worth it.

Amazing how they say they'll pay out rewards, but then the rewards suddenly get reversed for no reason. Then Customer Service, if you can reach them, tells you that the terms allow them to take away rewards for any reason. One day my credit is $350, the next day it's $43, with no explanation. Then they gave me some credit to appear to help out, but suddenly it's all gone again and now I'm in the negative. It's happened so many times at this point that I'll stop using it completely.

Same as others; absolute scammers!

I received an offer of £10 for installing this extension, which I did and logged in straight away, so was surprised when nothing showed as pending.

I IMMEDIATELY emailed support about this, as it was a very bad initial experience.

After a farce going back and forth, they at least confirmed the following:

"Looks like you’re on track to receive the bonus! The bonus will typically be applied to your account within 30 days after you satisfy the offer requirements. Please note, uninstalling the extension before the bonus issues can prevent you from earning the bonus."

So, I had it in writing, I was going to get this reward, but annoyingly had to wait another 30 days.

When the 30 day passed, and no £10 bonus credit was applied, I emailed them to chase it.

Since then, I a just getting copy and paste responses, now saying I am not eligible. I sent them the above, where they confirmed I will get it in 30 das, and they just reply with the same copy and paste jobbos.

Just an absolute scam. Reporting to the FCA, I suggest others do too!

Simply find the form by doing a web search of "fca report a scam"

Seems to not function properly. I was greeted with an offer to redeem, which was some cash back while signing up for Ancestry.com. After doing so, I was skeptical, took screen shots of each step I completed, thought the offer of 3% cash back seemed too good to be true. I hit the "Activate" button on the COS site, it redirected me to Ancestry, I checked out, then Capital One's site hit me with "Sorry! You used another coupon site" or some bull like that. I tried to get support, there is no avenue for support that won't take a full lunch break to resolve/get to talk to a human about. Capital One as a bank has been great to me but as a shopping service it currently is awful, though not necessarily a scam, is not intuitive and I would not recommend it.