Bought a 22 carat gold bracelet for my wife. It looks lovely and is uk hallmarked as well. Good on time delivery and smooth process. Its good to email them and ask them for more pictures, i received a... Voir plus
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Lisez les avis des autres
Item is as described. Beautiful and arrived in excellent condition. Delivery was swift and tracked so no need to worry about it. Communication from the team was efficient and I’m pleased with the ov... Voir plus
4th time purchasing from carat gold smith and great service. The only 22ct gold shop that has an online store and has a full selection of pieces, they also offer lots of affordable payment methods. Ca... Voir plus
The bangle arrived on time but there was no hallmarking contrary to what was suggested online. It did have the 22k laser stamp on. I was a bit disappointed with this and then had to make extra effort... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CARATGOLDSMITH.co.uk is your one-stop shop for luxury and affordable 22ct gold necklaces, bracelets, earrings, anklets, bangles and personalised jewellery. With a wide range of styles to mix and match with your existing collection, our jewellery collection makes a lovely gift, or self reward for any special occasion. Last minute gift? Everything in our collection (exc custom jewellery) can be dispatched the next working day.
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4,3
Excellent
25 avis
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A répondu à 50 % de ses avis négatifs
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Bought a 22 carat gold bracelet for my…
Bought a 22 carat gold bracelet for my wife. It looks lovely and is uk hallmarked as well. Good on time delivery and smooth process. Its good to email them and ask them for more pictures, i received additional pictures of hallmark stamp on my email.
4 septembre 2026
Item is as described
Item is as described. Beautiful and arrived in excellent condition.
Delivery was swift and tracked so no need to worry about it. Communication from the team was efficient and I’m pleased with the overall experience. Can’t wait to order again.
10 septembre 2026
Avis spontané
Good quality pieces delivered to your…
Good quality pieces delivered to your doorstep fast and efficient. Excellent customer service. Highly recommend.
15 septembre 2026
Avis spontané
Hello
Hello, thank you, it was great, just like the one in the picture. I am very happy with my purchase.
16 juin 2026
Absolutely five-star service
Absolutely five-star service. I sent in a very delicate bangle for repair, and not only did they fix it to a superb standard, they kept me informed every step of the way and had it back to me within days. That level of care is rare.
The prices may be slightly higher, but the quality, craftsmanship, and customer experience are worth every penny. Don’t hesitate — if you want beautiful, unique jewellery and the best service around, choose Carat Goldsmith. They’ve earned a loyal customer for life!
22 juin 2026
Avis spontané
Excellent service
Excellent service, fast delivery and exceptional grand quality of jewellery. Unique designs, elegant and luxurious. Definitely will be ordering again.
18 mai 2026
I have ordered from this place many…
I have ordered from this place many times and they haven't disappointed me at all. Really good service if I have any questions they always respond promptly and fulfil any requests made. I have even recommended them to my family and friends and they all have had great experiences aswell.
5 février 2026
Avis spontané
Beautiful chain..
14 janvier 2026
Hello
Hi
Its been 2 days i return my anklet and sending them email and try to contact in live chat but no response. Waiting for my refund
7 janvier 2026
Very expensive
Very expensive, the other charges like wastage, making charges or whatever were more than £300. The bill doesn't explain how much the charge is. I recommend not buying from them due to the high charges
1 novembre 2025
Réponse de Carat Goldsmith
To our valued customer,
We acknowledge your decision to provide feedback and express our sincerest apologies for any dissatisfaction experienced with your recent purchase, specifically concerning our pricing structure.
Upon careful examination of your inquiry, it has come to our attention that you contacted us to confirm the resizing request you submitted for your order after it was placed, as well as to request a price modification based on the gold component to be extracted for item shortening.
Unfortunately, a price adjustment was not feasible as your communication occurred after the order's completion and did not align with our standard resizing procedures. This policy mandates that customers initiate contact prior to order placement for any resizing requests. This is essential as it allows us to verify if we can accommodate your request and to make any necessary pricing adjustments. However, given that your request was made post-purchase, our team was only able to offer the return of the removed gold piece.
Upon receipt of your order, you subsequently requested a reimbursement for the worth of the gold piece removed during the resizing process. Our team endeavor to clarify this misunderstanding by explaining that a refund is not possible, given that the removed components were returned to you. When we undertake an item resizing, we customarily include a documentation with the order detailing the item's weight both prior to and following the resizing, along with the weight of the gold that was extracted. This measure is implemented to assure customers that the weight for which they have paid is indeed what is returned to them subsequent to the resizing. This documentation was provided with your order and was further explained by our team. As you had anticipated a refund for the value of the removed gold piece in addition to its physical return, and following our team's clarification that both cannot be accommodated, you elected to submit a negative review pertaining to our pricing.
We apologies for our team's inability to meet your request and any disappointment you may have experienced during your transaction with us. Providing excellent customer service is our top priority, and we work diligently to address concerns in a timely and fair manner. We would be pleased to discuss with you directly a detailed price breakdown of your purchase, should this be the reason for your disappointment with our service.
We value your patronage and look forward to the chance to regain your trust in choosing Carat Goldsmith for your purchases.
4th time purchasing from carat gold…
4th time purchasing from carat gold smith and great service. The only 22ct gold shop that has an online store and has a full selection of pieces, they also offer lots of affordable payment methods. Carat goldsmiths is appealing to the modern buyer and ahead of the times. Can’t wait to buy more anklets. Hope there will be new pieces soon.
6 novembre 2025
Avis spontané
Allahumdulillah the service was very…
Allahumdulillah the service was very quick and efficient it’s a shame I had to return the item but in sha allah in the near future
21 juillet 2025
Amazing service experience
I’m a regular customer at Carat Goldsmith, and they always go above and beyond for me—even with resizing! Thank you!
24 juin 2025
Best product and amazing customer service
I have been shopping with carat goldsmith since they have started their platform, and I just cannot recommend them enough!
They are just amazing and I am super grateful for their services !!
9 juin 2025
A bit disappointing
The bangle arrived on time but there was no hallmarking contrary to what was suggested online. It did have the 22k laser stamp on. I was a bit disappointed with this and then had to make extra effort to go around and check the authenticity of the gold itself.
13 mai 2025
Brilliant Service
Amazing customer service and beautiful pieces! Will definitely order again!
15 mai 2025
Avis spontané
Securely recieved on time
Securely recieved on time , very co operative staff.
Looking forward for more purchases.
28 mars 2025
Beautiful elegant design
Quick delivery and good communication. Beautiful elegant design.
24 mars 2025
Second purchase from Carat gold!
Second purchase from Carat gold!! Another amazing quality product and very friendly customer service. Will highly recommend.
9 mars 2025
Item arrived damaged
Item arrived damaged, and no responsibility taken made to feel like it was my fault. Apart from that it was okay might order again from them.
6 mars 2025
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