Overall experience
We moved our entire stock — certified stones, uncertified goods and melee — from a spreadsheet to CaratLogic in a matter of days using their Excel import template. For a small company that was the first thing that mattered: no weeks of setup, no consultants.
What convinced me to stay is the team. When I explained that every invoice has to go through the national e-invoicing system, they didn’t tell me it’s “on the roadmap” — they asked what they needed from me and started building the connector. I’ve dealt with a lot of diamond software vendors and that kind of responsiveness is rare.
The system itself is clearly built by people who understand the trade: all the grading attributes are there, multi-location and memo handling work the way a dealer expects, and there’s an import API, so we can feed supplier inventories straight into it instead of retyping. Sharing live stock with clients over WhatsApp is a nice touch for a business like ours, where jewellers only ever call or message.
If you’re a wholesaler who has outgrown Excel but doesn’t want an ERP built for a 500-person company, this is the right size of tool.
