CardConnect Avis 14

I was with CardConnect for two years as J & J PROPERTY INSPECTIO - ########9882. I called last May to my representative to cancel my account due to the sale of the business. There has been NO activity since then. They continued to bill my account for $59.85 every month except for August where they billed me $159.84. I was not aware since my bank account was monitored by the new owner. My account manager has since retired, so I called CardConnect directly. They were more than rude. It seems that there is a 'Special Process' to cancel. You just can't call your account rep to cancel even though he told me that it was cancelled. You must call CardConnect to receive a special form via email, then email in and it takes a month to process. When I signed up, it only took a day. This company is deceitful. STAY AWAY FROM THEM! Look up the reviews online for the real information - I wish that I had done so.
Thank you,
Jim

Card Connect is a scamming service. I signed on to use Clover without knowing Card Connect is the behind-the-scene processor. This company arbitrarily charges exorbitant fees, fees that other processors charge a few dollars monthly, Card Connect charges $299 per year. Their customer service is rude and their only mission is to deny, deny, deny. They also downgraded my simple straight forward credit card transactions to mid-qualified and non-qualified to extract higher fees. Their practice is shameless and borderline scamming, they thought they can do anything since they are in the driver's seat. My advice is, stay away from this company to avoid being ripped off

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AVOID AT ALL COSTS
My small merchant processor relationship was established in 2011- it was sold to First Data which was sold to CardConnect/Fiserv. My rates continued to creep up without warning year after year. I noticed a $299 "PCI Annual Fee" on my latest invoice. Mind you, I am PCI compliant and submit the self evaluation each year. There's NO WARNING that this fee will be applied and the amount is unheard of in the industry. The fun part is trying to cancel the account. A ticket is made for the request to go to "Retention". Two days later I call back and insist on speaking with Cancellations. The associate aggressively informs me that "You only requested cancellation two days ago". SO WHY HAVEN'T I RECEIVED A CONFIRMATION OF SUCH? Absolutely no communication from them after phone calls and emails. She said it could take 30 days to close the account. I've never heard of such BS! They want MONEY from you. They want you to be busy with your small business and not notice the ridiculous fees they take month after month. Honestly can't believe their practices are legal. RUN FAR AWAY!

Hidden fees, dishonest employees, cannot get a hold of anyone when you need help.

This is the absolute worst option you can choose for credit card processing. They increase fees without notification. Overcharge you. Do NOT choose them for your CC processing.

This company refuses to send me a copy of my contract. As part of the "requirements" they insist on sending full social security number via unsecured email.

Ive been dealing with their customer service for 3 months. They do not give consistent information. Initially telling me they could work with only the last 3 digits on my SS#. After completing the form, they did not respond. I called weeks later and they said "we did not include full SS#" and they refuse to send it.

A true nightmare.

So I had a problem with a terminal 4-5 years ago. Got in a heated conversation with a manager and told him I will never work with their company again and to cancel everything. I am a small business so I work in the office, my wife does paperwork and bookkeeper does the taxes. Little did if find out that this little 29.95 a month bill was still being pulled out of our account! They demand that you email them a cancelation or write them a letter! But when you cancel them on the phone they don't tell you that!! I put in a complaint to the FTC. Shame on them!!

Absolute worst merchant service company I have ever dealt with. Supposedly I signed a contract with a third party (Chellecomm) that allows Card Connect to withdraw money from my checking account. I contacted Chellecomm and they did not proceed with a contract because I was already happy with my merchant services provider. Card Connect supposedly has a contract signed by me that they refuse to produce. We have tried multiple times to have this account (which we never opened) closed but no one seems to be able to do it.

When you call them they constantly put you on hold for 5-10 minutes at a time saying they are working on your problem. But nothing ever comes of it.

I have emailed every single email I can find for this company, requesting the signed contract, with no response from anyone. I have also contacted First Data, their parent company, and they have not responded either.

I have closed my bank account so they can no longer take money from me and I will be seeking legal advice/action against Card point and First Data.

In addition to the horrible customer service, they also make it incredibly difficult to cancel. Which makes sense because otherwise how could they stay in business with horrible customer service except to trap their customers in. My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created, followed by "rate reduction" offers but not actually closing the account. Even though I responded to these emails quite clearly stating that I wanted to cancel, that I didn't care about rate reduction, they still did not cancel the account. It has taken 3 calls so far and on this latest call they state that they require "written" request to cancel and then it takes 30 days and plus a cancellation fee. I already sent multiple emails reiterating my "cancel" request but they only told me today, the apparently super secret email address where they need to receive those cancellation requests (cancel-at-cardconnect.com). Thank you Oscar Galante for not mentioning this in my replies to your emails restating clear request to cancel. And thanks Tom for your amazing(ly smug) support. May you both be internet (in)famous. Avoid this company and make sure to ask the question of your CC provider to make sure these guys aren't involved on the backend of your transactions.

Having tons of trouble with this company. We are getting ripped off.

DO NOT USE THIS COMPANY! THEY OVER CHARGE AND DON'T TELL YOU THE CANCELATION FEE!!
THEY WILL TAKE YOUR MONEY AND NOT HELP!

This company has no clue how to protect their customers and their own system from unauthorized transactions.

In last 2 years, our website was used for carding not once but twice and the worst part is that both carding events took place after using their own plugin they provided.

They failed to take responsibility on issues you may come across and if large amount of transactions are run by the bad actors you get charged in thousands of dollars.

Last but the not the least - their customer service sucks and they don't care about small businesses. If anyone including their agents are upselling this company's services then you are warned because you are going to be not only unhappy with their service but it'll also leave a big hole in your bank account.

Go with paypal or any service providers, they may charge you 3.5% for the fees and that may seem higher but they'll have your back in case of chargeback. CARDCONNECT SUCKS and they will screw you - so far we've lost in ~$3000 because of their inability to protect the customers.

Complete scam of a company. Holds funds without even telling you they are holding funds. Sign up with CardConnect if you want to tank your business and let them steal your money. 0/5.

BAD BAD BAD BAD CUSTOMER SERVICE!!! My sales rep (Marcus) didn't return my calls for several days!! When I questioned him about it, it was no big deal to him! Making customers their priority is not within their realm of doing business! I took my business elsewhere!

They are scammers. The representative named Mandy Hendrickson is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn't show anything in that space. Fair enough, 7-9 months later, customers don't want to switch payments from PayPal to a different company. So I have no option but to cancel the plan which I emailed her to cancel without ETF as we agreed. She processed the cancellation, next statement I received the charge of $750 Early Cancellation fee. I called Mandy Hendrickson out of panic, I didn't realize initially that she was in West Coast, so I called an early hour, as soon as I realized I hung up and called after 9 am PST. I called her twice and left her a voice message to please return the call.

I texted her the details of being charged the ETF. She texted me that it was unprofessional me calling her 3 times, to an extent I agree but on the other hand she gave me the number herself and stated I could reach her there. Anyways she had a family loss and stated I reach out to her colleague Phillip Larson. She became nasty on my texts while i kept it professional, she even got to the point where she was almost cursing at me while I still kept my calm. After an hour of everything she actually texted she was not going to help me at all as I was not her customer anymore.

This is what ticked me off but I still gave her benefit of the doubt that she was stressed out due to the loss of her family member. I contacted Phillip Larson, he stated to forward the emails and texts from Mandy confirming the no ETF. I sent him and he promised to get back in 3 days. It has been 7 days now and still no response from him. No response to my emails or calls. I called the cancellation department and they asked to forward the email to their cancellation inbox email and they will process refund based on that.

The tricky part is that the contract space being left blank per their terms means that the general policy of theirs will apply which had ETF of $750 which I never agreed to and was not provided.

NOTE: If you signup with this company, ensure you do see $0.00 Early Cancellation Fee, no field should be left blank. They even increased some price while I was offered 5 years price guaranteed.

By the way I worked for a bank when I got the service, I told her that my merchant services was unable to give pricing compared to what CardConnect gave but my rep was giving no contract and ETF and that is why Mandy agreed to it.

It has been almost over a week I have notified Card Connect. Hopefully they refund me the charge and I will update my review based on the facts, if not I will certainly dispute it through my bank or go to small claims court.