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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent communication and reliable sea freight service. Mr Ade is a very pleasant man & the service he provides is very good, plus excellent value for money.

Noté 5 sur 5 étoiles

From my telephone call to delivery of my package in Lagos, everything went perfectly. 6 days!!! (including Saturday and Sunday) Team were polite and professional. Very impressed.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ade is a decent hardworking guy. Yes delivery may be late and yes he seldom replies but he is reliable. I will not hesitate recommending him. My equipment are delivered directly to my office in Ondo s... Voir plus

Noté 5 sur 5 étoiles

I gave it a 5 star because the service I received was worth it. From the start to finish was professional, efficient and superb. I couldn’t have asked for anymore. From West Yorkshire to Nigeria/Port... Voir plus

À propos de l'entreprise

  1. Société de transport international de marchandises
  2. Service de conteneurs
  3. Service de courrier et de livraison
  4. Service logistique

Écrit par l'entreprise

We are a UK based online freight forwarding company to Nigeria. We specialise in Air and Sea cargo with collections allover the UK and delivery to cities across Nigeria. Our Air freight leaves the UK every Friday and takes within 7/10 working for delivery in Nigeria while our Sea freight takes place every month and delivery within 5/6 weeks from loading date.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

52 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(52)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The customer service was totally awesome

The customer service was totally awesome. My goods arrived in record time properly pakaged and there were no hidden charges. The whole experience was seamless, effortless and so easy. I will recommend Cargo Afrik to everyone i know.

7 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Timely and efficient cargo company …

Had my goods sent through Cargoafrik to Nigeria. The delivery and collection in Nigeria was on time as specified by the company. The pick up in the uk was seamless . Their process is stress free and very straightforward. I will recommend them.

10 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I am highly impressed with the service…

I am highly impressed with the service I received from cargo Afrik. I got their details online when I was in high need of the cargo service I can use to ship my goods from uk to Nigeria, I called the number displayed on the site and I was given a proper directions on how to go about it which I followed the processes. My goods were collected from my door step in the UK and was delivered to my door step in Nigeria without any stress at all. My packages arrived Nigeria intact within 10days without any delay. To my greatest surprise I often receive an email from the company notifying me of every step and stage of my packages and even a call from the manager to keep me updated. You guys are wonderful 👍👍👍. Keep up the good work, I will recommend you to multiple of people you are the best cargo plug from UK to Nigeria and vice versa. Thank you for the good service you rendered. Cargo Afrik👍👍👍👍

2 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Shipment of educational resources

I needed to quickly ship resources and I came across the Cargoafrik website. I gave Ade a call to be sure and he made the whole process so seamless for me. My cargo was delivered to site and on time. I really appreciate the swift service and am already making up another package to go.

1 juin 2023
Avis spontané
Logo de Cargoafrik

Réponse de Cargoafrik

Thank you for your review. We appreciate the effort you have made to attest to the good service which you received. We always try our best to serve our numerous customers to the best of our ability. We look forward to be of service to you again in the future. Regards

Noté 5 sur 5 étoiles

I always use Cargoafrik for my Cargos…

I always use Cargoafrik for my Cargos to Nigeria, used Cargoafrik multiple times. Cargoafrik is fast, reliable and efficient Cargo service. Great customer service and always ready to help if you experience any challenges. I highly recommend Cargoafrik for your shipping to Nigeria.

2 août 2022
Avis spontané
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Réponse de Cargoafrik

Thank you very much Madam for the review. We appreciate your business and understanding the processes involved in International freighting.

Noté 1 sur 5 étoiles

Bad experience

Contacted company for pick up of goods on the 5th of December to transport goods to my country been door to door service. But they couldn’t come pick up saying it’s a busy period so QR code was given to me to go to DPD agents for drop off and they rejected the QR asking for barcode. Which was an error from cargo Afrik. Cargo Afrik asked me to locate DPD so the next day I drove 45mins to DPD office and same thing happened. Said QR codes are not accepted the company should have known better. It got a bit tricky because of time frame. Now refund was discussed and I told cargo Afrik not to worry I pay the bills of DPD despite it wasn’t my fault. This was about 15pounds. I paid Cargo Afrik about 187pounds.
I asked them to take off the cost of DPD pick up and refund the rest. They told me 7days but I gave it 7 working days. On the 10th working day I called and expressed my displeasure asking for evidence of refund so I could chase after it with my bank. Then at some point my calls were not been picked . Leaving a review in yell of my experience became an issue for the company. Reviews are feedback that should be used to improve services.
Instead cargo Afrik would not pick my calls and when I use my kids phone to call they pick not knowing it’s me and once Ade knows it’s me he starts threatening me on the review I left in yell.
All I ask is evidence of my refund if this was done so my bank can sort it out.
I called today the 20th January with my daughter’s phone and Ade from cargo Afrik picked as soon as he noticed it was me he started his threats again and refusing to refund my money.
Goods not delivered money not refunded.
A horrible experience with Cargo Afrik and would not recommend it to any one based on my experience.

5 décembre 2022
Avis spontané
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Réponse de Cargoafrik

Apologies for what you went through with DPD (Courier Company) in getting your goods across to us at our depot.

The problem was with the Courier company (DPD) which was under immense pressure to deliver goods around Christmas period. This situation was further compounded by the Royal Mail Postal strike of December 2022.

Since you didn't want to use the alternative option of sending the parcel to us through an alternative courier company. The order was cancelled and your payment refunded.

This was a situation beyond our control and we apologise for the inconvenience.

Noté 5 sur 5 étoiles

Great experience

Great experience
Service is efficient and reliable.
Packages always delivered to door.
A service you can trust.

20 octobre 2022
Avis spontané
Noté 1 sur 5 étoiles

Hello I will like to express my feeling…

Hello I will like to express my feeling about cargo AFRIK we sent a phone and Iwatch’s thru there company since September 3rd it’s October 29th 2022 we have not received our package we try to call the man call Mr Ade or what name sire I’m no disrespectful but I believe you a human and blood run in your vein as we after calling you repeatedly from Nigeria which I’m the receiver you blocked my number you also blocked the sender number and you have not being picking up call or respond……..you said our items are being investigated with no proof or your solicitor which I believe it’s lie you don’t communicate with us or give us respond for two iPhones and 2 iwatch iPhone 13 pro and 13 with iwatch series 7 (2) you complain that I was calling you repeatedly and with different number this was because you don’t reply and pick up or reply how heartless are you it of no need for you to call or send message you can reply here and let every one know what’s going on if I don’t have power I know my God will locate you the karma will come and find you because I and the sender waited and call yet you refuse to pick the last time you call you said we called you too much to everyone one reading this will you blocked your customers number who have paid for the service and the time frame of deliver surpass you said you want proof for what who are you if truly you are real and honest you said your solicitor will call or locate or do findings in what how awkward pease to the entire cargo AFRIK I need my goods im waiting on your reply my name is lateef the receiver and person who have been trying to call u with different number u don’t pick and u accused me that I call you too much that I should be patient now tell me November to 3rd to October 29th this is so devastating why are you so wicked and heartless tell me and you call your self a Nigerian treating your fellow African like this I’m so saddened if you have any questions you should follow the instructions sent on the goods I called you told me you don’t want to speak with me that only the send is your customer imagine the sender called repeatedly and you blocked the sender why ?

3 septembre 2022
Avis spontané
Noté 1 sur 5 étoiles

they have a very badbad service dont use service i will…

they have a very bad service i will never recommend the company i send my pack sine 5th of November till date i have not seen my items deliver to lagos and the customer rep are very bad both the office line and the man with mobile number he blocked my number an i haven't received my package yet
i sent multiple email no reply they are scam as im saying because over one month i havent seen package and tracking stucked in deport when i checked my email is lionofspartan @gmail.com i have more to say dont use it

9 mai 2022
Avis spontané
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Réponse de Cargoafrik

It seems we are being targeted by a review scam. This reviewer is not known to the company and we will do everything within our power to investigate and get to the root of this problem. This is the 3rd review with individuals that do not have anything to do with our company. It is clearly obvious that this a scam with the reviewer saying the package was sent on the 5th November when the current month is October.

Noté 1 sur 5 étoiles

Avoid this company at all costs

Avoid this company at all costs! They are a complete and total waste of time! A Nigerian man at the company whom I dealt with and whose name I cannot mention here because it would be in violation of Trustpilot's guidelines was very unhelpful, disrespectful and unprofessional and I was very disappointed when he came to my house by himself in a car to collect a large barrel to be shipped abroad. He gave me a quote to ship the barrel over the telephone and then when he came to my house he changed the quote and said this was "because he thought the barrel was plastic". Very pathetic! He should have asked me these important questions over the telephone in order to provide me with an accurate quote of how much it would cost to ship the barrel. He is quite clearly a novice who does not take his business, the reputation of his business or his clients seriously!

This particular individual also does not keep his word, he has a very bad attitude and was generally very difficult to deal with on the telephone and in person! If you desire good customer service you will most definitely not get it from this company. Signed, Very Disappointed Customer!!!

7 août 2026
Avis spontané
Noté 4 sur 5 étoiles

Experience with Cargoafrik services

I was in UK for a week from another country in Africa. Instead of carrying all my luggages with me, I sent one of it from London to Abuja, Nigeria on 19 May and it was delivered safely on 17 June. A little bit of delay but I am pleased it was delivered seamlessly and intact. I will use Cargoafrik again and introduce the company to friends. David

21 juin 2022
Avis spontané
Noté 1 sur 5 étoiles

If I could give this company zero I…

If I could give this company zero I would have.
Sent 2 boxes which was collected from Milton Keynes by DPD on the said date and time ( that part wast flawless) to cargo afrik office. They agreed that they will call my brother in Ibadan once they are ready from drop off. Their guy called my brother on Friday the 8th April at 1pm he was on his way, my brother waited all day but he didn’t show up or called to reschedule.
On Saturday the 9th, my brother called them to rearrange pick up in Ibadan which eventually was possible on Saturday evening but immediately he noticed the boxes were opened he snapped pictures and send it to the boss who sent the driver. The man later called my brother to say “ yes it was opened by customs “
Seriously! Customs do not open boxes with sealing it back. This is not my first time of using cargo for shipping used items to Nigeria but first and last time of using this company.
To add salt to my wound so to speak, I called the company on 02088580491 at16:02, the conversation lasted 15sec before the guy cut me off as soon as I mentioned my name. I tried 3 times to call him back, it went straight to a mobile voice mail.
I have a feeling all the positive feedbacks are his friends,aunties and uncles if you are a genuine customer who doesn’t need the insults and stress of day light robbery please stay away from these Cowboys.

11 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

QUALITY OF SERVICE DELIVERY

I do not write review of services, but this Company "CargoAfrik" is just a kind of company I need to express my deep satisfaction of their service delivery through this review. I have tested other companies and one thing CargoAfrik do not joke with is Customer satisfaction through theirs services in general and this company is all i needed.

I do not want to say much, but I will want you to try for yourself and come back here for your own version of review feedback.

I really love to use them for all my shipments from Northern Ireland to Nigerian and also pickups anywhere in the UK.

These are the qualities I identified personally;

1. Excellent communication with customer
2. Clear explanation of their service
3. Open arms to understand of customers needs and adjustment of their policy to suit your needs
4. Excellent rate and understandable in negotiation
5. On point on their delivery turn around time.
6. Recognition and discounts to returning customers

and many more.

14 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Had the pleasure of shipping some high…

Had the pleasure of shipping some high value items with this company in July and cannot commend their services enough. I decided to ship to Nigeria with Cargo Afrik because of the phone conversation I have with one of their team members when I called to make enquiries. I found the thoroughness and ease with which all my questions where answered comforting, compared to the other companies I had contacted. Cargo Afrik arranged for the packages to be collected from my chosen address at a time that suits me, and I was able to track my shipment every step of the way. They delivered to the destination address in Nigeria in less that two weeks and the boxes arrived intact (they actually wrapped my really large boxes for extra protection). I’m elated to have found this reliable service and look forward to shopping with them again.

10 août 2021
Avis spontané

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