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Lisez les avis des autres

Noté 5 sur 5 étoiles

The guys at CarLux were so friendly and helpful! After a terrible experience at another place, it was lovely to go here and meet people who clearly love their jobs and arent just trying to sell you an... Voir plus

Noté 5 sur 5 étoiles

Our daughter bought a car from these guys and fair play, from start to finish the experience with these guys was excellent, all very helpful not pushy would highly recommend 👏 Big shout out to Ton... Voir plus

Noté 2 sur 5 étoiles

La misma alfombrilla está en mtm shop en 40 €, aquí en CarLux 57,90 €, me parece un exceso de diferencia cuando se supone que el otro vendedor ya tiene sus ganancias, y su Calidad deja mucho de des... Voir plus

Noté 5 sur 5 étoiles

Went to purchase a Seat Arona FR today, Liam was great to deal with, answered all our questions and was very helpful getting us sorted before heading home, a genuine nice guy. Highly recommend Carlux... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile

Écrit par l'entreprise

Driven by our passion for quality vehicles, we at CarLux are committed to delivering exceptional customer service and carefully selected vehicles, with specific attention to the condition, history and options. With our focus on customer satisfaction, we strive to match every driver with their perfect vehicle, ensuring a seamless and enjoyable buying experience. Explore our diverse range and let us elevate your journey on the road.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

36 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 20 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,9

Tous les avis

(36)

13 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Friendly service

The guys at CarLux were so friendly and helpful! After a terrible experience at another place, it was lovely to go here and meet people who clearly love their jobs and arent just trying to sell you any shitbox they find. I was a walk in which they dont usually do, but they were more than happy to help me. I was helped by Tony, who found me a car that I could afford and absolutely loved! It was my first time financing a car and he made it as easy as possible. Cannot thank these guys enough, I'm over the moon with my new car, and I highly recommend CarLux to anyone looking to buy!

4 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Our daughter bought a car from these…

Our daughter bought a car from these guys and fair play, from start to finish the experience with these guys was excellent, all very helpful not pushy would highly recommend 👏

Big shout out to Tony who was very good and added lots of humour top guys 👌

16 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Car sale

Great company to sell car through.

30 avril 2026
Avis spontané
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Réponse de CarLux

Hi Jeff, many thanks for this review we really do appreciate it! All the very best and if you ever need anything, just drop us an email or give us a call.

Noté 2 sur 5 étoiles

Poca profesionalidad y falta de experiencia

La misma alfombrilla está en mtm shop en 40 €, aquí en CarLux 57,90 €, me parece un exceso de diferencia cuando se supone que el otro vendedor ya tiene sus ganancias, y su Calidad deja mucho de desear, y embalaje muy mejorable.
Además, en la página , la cesta me dejó comprar dos balizas de 26,50 €, y me avisaron que solo les quedaba 1, me ofrecieron si quería otra de 33,40 €, les dije que me respetaran el precio, se negaron. Al final, me mandaron 1 de 33,40 €, porque no les quedaba ninguna de 26,50 €, aún sigue en la página . La próxima compra que tenga que hacer, no será en esta página.

3 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Mala experiencia

Mala experiencia. Pedimos un protector de maletero y nunca llegó. Tras contactar con la empresa en varias ocasiones, no nos solucionó nada. Devolvimos el recibo y ahora nos lo vuelven a cargar después de 6 meses.

5 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Couldn’t fault the service

Had a great experience purchasing a vehicle through Liam and Connor and couldn’t been happier with the service. They put the customer first which is rare to see in such dealerships, communication was fab and they were patient 🤣
Cheers guys

9 décembre 2025
Avis spontané
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Réponse de CarLux

Thanks for taking the time to leave this review on us Harry, we really do appreciate it and wish you all the very best with your new motor! Thanks for your patience with us on the day and glad we were able to get you away in time. If you need anything at all, dont hesitate to reach out🤝

Noté 5 sur 5 étoiles

I recently bought my car from this…

I recently bought my car from this dealership, and I can’t fault a single thing. The two gentlemen who helped me were amazing very friendly, professional, and nothing was ever too much trouble. They made the whole process smooth and stress-free from start to finish. It’s rare to find such genuine customer service these days. Highly recommend to anyone looking for a new car!

13 novembre 2025
Avis spontané
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Réponse de CarLux

Thanks for taking the time to leave this review on us, we really do appreciate it and we wish you many happy motoring miles to come!🤝

Noté 1 sur 5 étoiles

Rip off

Bought a car from these so called sales men car had major engine failure within six months I had only done 1200 miles and cracked cylinder head they sent a so call unbiased mechanic to look at car and said the weren't liable please please please do not touch this company you will regret it they have left me high and dry and couldn't give a shit I cannot i repeat cannot describe this dealership, just take it from me please dont buy a car car from them ,you will seriously regret it ,once you've paid they couldn't give a monkeys about you ,dont let this happen to you ,its a disgrace thier allowed to trade im still not finished as have taken legal advice who will send in a a proper company to look at car and give a true report their company should be closed down couldn't give them less stars if I could

14 août 2025
Avis spontané
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Réponse de CarLux

Many thanks for this review, however I would love to take some time and correct a few points. You travelled 2,500+ Miles in the vehicle you purchased from us and nearly 6 months ago, on your first drive home we received a message stating that the car drove absolutely faultless and you had in fact managed to get 140mph out of it... in your very first drive, of which I am surprised putting the vehicle under this amount of strain you didn't have an issue earlier being that you purchased a 90k+ Miles 10 year old Ford Focus ST. This leading us to the suspicion that perhaps the issue that had occured was down to driving style more than the product we supplied to you in perfect working order, as your text confirmed after your drive home. With this suspicion, rather than rolling over as we usually would and pay for any issue our customers have, we decided to have an ACE inspection (Automotive consultant engineers) who are legally qualified mechanics, for inspecting vehicles on a totally unbiased basis, whatever they say is legally binding whether the outcome is in our favour or not.. their findings were nothing short of shocking to say the least.. Nearside Front tyres were found to be on 0.79mm of wear, and the offside front on 1.32mm, both entirely illegal and within 2,500 miles really does build a picture of how the car was being driven. Based on your 40% 1* review history on this platform and our over 160+ positive 5* reviews, with yours being the only 1* review we have ever received, I will gladly leave our prospective customers and people who see this to base their own judgement on the above experience. One thing you are correct with and I will absolutely echo, is that if someone was to buy a vehicle from us in the future, hammer it around for 6 months putting the engine under strain until it breaks, not giving a monkeys (to use your words) about the repercussions that it may cause and then come back to us trying to get us to pay for it.. you will have the same experience.

Noté 5 sur 5 étoiles

Genuine nice guy!

Went to purchase a Seat Arona FR today, Liam was great to deal with, answered all our questions and was very helpful getting us sorted before heading home, a genuine nice guy. Highly recommend Carlux if you’re looking for a new vehicle.

5 octobre 2025
Avis spontané
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Réponse de CarLux

Thanks for the review! All the very best with the Seat Arona and we look forward to welcoming you back when it is time to change again!🤝

Noté 5 sur 5 étoiles

Bought my Ford focus ST diesel just…

Bought my Ford focus ST diesel just yesterday amazing service off Connor and Liam very friendly people highly recommend

7 août 2025
Avis spontané
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Réponse de CarLux

Thanks for leaving this review Mark, we really do appreciate it and look forward to welcoming you back in the future.🤝

Noté 5 sur 5 étoiles

Great company to deal with.

Great company to deal with especially Liam Humphreys, great communication and professional people to deal with, would recommend highly.

26 février 2025
Avis spontané
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Réponse de CarLux

Thanks for the review Barry, we really do appreciate it. If you need anything at all, don't hesitate to get in touch.

Noté 5 sur 5 étoiles

La empresa muy cumplidora y sería

La empresa muy cumplidora y sería, siento no poder valorar su producto pues después de que la empresa transportista Zeleris por tres días diferentes mintiera diciendo que yo estaba ausente del domicilio cuando no fue así pues gracias a Zeleris desistí del producto y Car Lux me contacto muy amable ofreciendo mandar un segundo envío, a lo cual ya desistí pues la indignación con Zeleris es superlativa.

24 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Hassle and stress free

I sold my car to CarLux and could not be happier. Thankyou for making my experience stress and hassle free.

10 octobre 2024
Avis spontané
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Réponse de CarLux

Thanks for taking the time to leave this review Maisie, we really do appreciate it. If you need anything at all in the future, we are always here.🤝

Noté 5 sur 5 étoiles

Great people and service, couldn't ask for better

I sold my car online and it was purchased by CarLux. Liam got in touch as soon as the offer was accepted to arrange a convenient time for collection and kept me updated throughout the whole process. What I appreciated was the human element in our conversations rather than it feeling like a stuffy intimidating business transaction. He was kind and patient with things I didn't understand having never been through this process before, and we had a laugh along the way which made me a bit less sad to say goodbye to my Volvo "Freya".

On the day of collection he showed me how to update the DVLA online rather than by paper process, it took seconds! He clearly does this day in day out and the guidance was much appreciated.

The icing on the cake - I stupidly left a CD in the car CD player! Rather than just bin it and move on after his at least 7 hour round trip, he sent me a photo and asked about it. It was my uncle's band from about 30 years ago so totally irreplaceable. He's posting it back to me tomorrow. It's always nice to deal with nice people and you couldn't ask for better than Liam.

24 septembre 2024
Avis spontané
Logo de CarLux

Réponse de CarLux

Thanks for taking the time to leave this review on us, we are glad we could get the CD back to you and wish you all the very best! If we can assist at all in the future, don't hesitate to get in touch.🤝

Noté 5 sur 5 étoiles

Great people and service, couldn't ask for better

I sold my car online and it was purchased by CarLux. Liam got in touch as soon as the offer was accepted to arrange a convenient time for collection and kept me updated throughout the whole process. What I appreciated was the human element in our conversations rather than it feeling like a stuffy intimidating business transaction. He was kind and patient with things I didn't understand having never been through this process before, and we had a laugh along the way which made me a bit less sad to say goodbye to my Volvo "Freya".

On the day of collection he showed me how to update the DVLA online rather than by paper process, it took seconds! He clearly does this day in day out and the guidance was much appreciated.

The icing on the cake - I stupidly left a CD in the car CD player! Rather than just bin it and move on after his at least 7 hour round trip, he sent me a photo and asked about it. It was my uncle's band from about 30 years ago so totally irreplaceable. He's posting it back to me tomorrow. It's always nice to deal with nice people and you couldn't ask for better than Liam.

24 septembre 2024
Avis spontané
Logo de CarLux

Réponse de CarLux

Thanks for taking the time to leave this review on us, we are glad we could get the CD back to you and wish you all the very best! If we can assist at all in the future, don't hesitate to get in touch.🤝

Noté 5 sur 5 étoiles

CarLux recently purchased a car from my…

CarLux recently purchased a car from my Son, both Guys came to my home on time both super nice so easy to deal with, made the whole process easy. They gave the car a good look over, they were polite, friendly nothing negative to say. Good luck with your company you deserve it.

21 mai 2024
Avis spontané
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Réponse de CarLux

Thanks for this lovely feedback Richard, we really appreciate your business and wish your son many happy motoring miles to come. If you need anything at all, we’re only a phone call/text away. 🤝🏼

Noté 5 sur 5 étoiles

Relaxed and Professional

Great service! Decided to visit after a pleasant conversation over the phone was greeted by a great selection of vehicles within my budget after asking for some advice Connor and Liam provided me with all the answers I needed to make the right decision! I found a vehicle that better suited my needs onsite and I am extremely happy with my decision! Will recommend to friends and family! Thanks guys and all the best!

2 mars 2024
Avis spontané
Logo de CarLux

Réponse de CarLux

Thanks for this lovely feedback Josh, we really appreciate your business & kind words. 🤝🏼

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