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Carnovate Avis 

10
•
TrustScore 3.5 sur 5

3,6

Concessionnaire automobile
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Concessionnaire automobile
  2. Marché automobile

Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

10 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(10)

10 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 4 sur 5 étoiles

Overall

Overall, I had a very good experience with Carnovate. The report was comprehensive and provided the information I needed before purchasing a vehicle. There was a slight delay in receiving it, which is why I'm giving four stars instead of five, but the customer support team was excellent throughout. They responded promptly, kept me informed, and ensured everything was resolved professionally. Their communication and willingness to help made a real difference. I would definitely consider using Carnovate again in the future.

21 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

The support team at Carnovate was…

The support team at Carnovate was incredibly professional and helpful. They were always available to answer my questions and made the entire process smooth and stress-free. The report arrived as promised and contained all the information I needed about the vehicle. Their excellent communication and willingness to help really stood out. I would definitely use Carnovate again and recommend them to others

23 juillet 2026
Avis spontané
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Réponse de Carnovate

Thank you for such kind words! We're really glad our team made the process smooth and stress-free, and that the report had everything you needed. We'd love to help again anytime — thanks for recommending us! 🙌

Noté 5 sur 5 étoiles

I had a great experience with…

I had a great experience with Carnovate. The customer support team was outstanding from start to finish. They responded quickly to my questions, kept me updated throughout the process, and made sure everything was completed to my satisfaction. The vehicle report was detailed, easy to understand, and gave me confidence before making my purchase. It's refreshing to deal with a company that genuinely cares about its customers. Highly recommended

24 juillet 2026
Avis spontané
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Réponse de Carnovate

Thank you so much for this thoughtful review! We're thrilled our support team could keep you informed and that the report gave you real confidence before your purchase. Feedback like this means a lot — thanks for the recommendation! 🙌

Noté 1 sur 5 étoiles

SCAMMMMMMMMMMM

when selling your veichel someone will contact you as a buyer and will try to convince you to use these service from this specific website . once done the buyer will try to convince you to get a premimum check .once you do it the buyer they will dissappear . i have checked online and read lots of reviews and same stories .
lots of people got scammed like this and bank wont do nothing about it becuase you got what you paid for .

4 août 2026
Avis spontané
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Réponse de Carnovate

Hi, thank you for sharing this — we take reports like this seriously.

To be clear, Carnovate does not sell or distribute our reports through any third-party sellers or agents. We only operate through our own official website and marketing channels, so anyone contacting you claiming to represent Carnovate through another platform is not authorised by us.

If you believe you were misled or scammed while being directed to use our service, please email our support team at support@carnovate.co.uk with any details you have (messages, seller contact info, order reference if you have one). We'll look into it properly and, where appropriate, issue a refund and help resolve the issue on our end.

We also take impersonation and scam activity extremely seriously — if we can identify anyone misusing our brand this way, we will take strict action against them, including reporting to relevant authorities.

Noté 1 sur 5 étoiles

Scam

Scam. Long-winded messaging back and forth - insists to do it off-platform from autotrader, then desperately trying to get you to run this report, which is clearly just a bank-details gathering scam. Reporting to the police.

4 août 2026
Avis spontané
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Réponse de Carnovate

Hi, thank you for raising this.

We want to be very clear: Carnovate has no connection with anyone contacting buyers or sellers off-platform (including via AutoTrader or similar sites) and directing them to use our service as part of a transaction. This is not something we do, endorse, or benefit from — it sounds like a third party is misusing our name/service to run a scam, and we're sorry you were targeted this way.

If you have any messages, usernames, or contact details from the person involved, please send them to support@carnovate.co.uk — this will help us investigate and, where possible, report it to the relevant platforms and authorities. We'd also encourage you to continue reporting this to the police, as you mentioned, since these scams target genuine buyers and sellers, not just our brand.

To be clear on how our service actually works: reports are purchased directly by the person requesting them, through our own site, and we never ask for anyone's bank details — only payment for the report itself. We take misuse of our service extremely seriously and will support any investigation into this.

Noté 5 sur 5 étoiles

Great fast and efficient service

Great fast and efficient service. Very happy with the service

31 juillet 2026
Avis spontané
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Réponse de Carnovate

Thank you for the great feedback! Really glad the service was easy to use and that our customer support team looked after you well. 🙌

Noté 5 sur 5 étoiles

Good service and easy to use

Good service and easy to use. Customer service was great

1 août 2026
Avis spontané
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Réponse de Carnovate

Thank you for the great feedback! Really glad the service was easy to use and that our customer support team looked after you well. 🙌

Noté 5 sur 5 étoiles

Very efficient and professional…

Very efficient and professional service, the dealing was spot on, absolutely amazing and would come back again in future

1 août 2026
Avis spontané
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Réponse de Carnovate

Thank you for the wonderful review! We're really pleased the service felt efficient and professional, and we'd be happy to have you back anytime. 🙌

Noté 1 sur 5 étoiles

Scam when selling a car

Scam when selling a car. All they want you is to pay by bank only (no credit card), so you don't get your money back for a worthless car report.
Selling a car? Stay alert for scams with 'buyers' asking private sellers to pay for HPI / database reports.

10 juillet 2026
Avis spontané
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Réponse de Carnovate

Hi, thanks for the feedback, and we're sorry to hear about your experience.

We want to clarify a couple of things. Carnovate does accept card payments (via Stripe) for our reports, not bank transfer only — so buyers do have standard card payment protections available when purchasing directly through our site. If you were asked to pay by bank transfer specifically, that request likely came from a third party using our report as part of a scam targeting sellers, rather than from Carnovate itself — we don't instruct anyone to pay this way.

You're absolutely right to warn other sellers: scammers posing as buyers on marketplaces like AutoTrader or Facebook Marketplace often insist a seller "verify" the buyer by paying for an HPI/vehicle history check on a specific site, then disappear. This is a known scam pattern across the industry, not something specific to genuine use of our service.

If this happened to you, please contact us at support@carnovate.co.uk with any details of the buyer/messages — we'll help however we can and take action against anyone misusing our brand this way.

Noté 5 sur 5 étoiles

Its really good and reliable service

Its really good and reliable service
easy to use

10 juillet 2026
Avis spontané
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Réponse de Carnovate

Thank you so much for the kind words and for choosing Carnovate — really glad the service was easy to use and did the job! 🙌

L’expérience Trustpilot

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