Carousell Avis 

Signed up for Carousell account and listed some second hand items for sale. Overnight, my account was terminated and when I wrote in to ask, I was just told that it was suspended due to suspicious issues that their system picked up. When asked what specifically I did wrong, the agent can’t tell me citing their privacy policy. So in all ridiculousness, they suspended my account but can’t tell me what I did wrong on my own account because of their privacy policy. Who and what are they trying to protect??? First time I came across an online market place that is so unhelpful and so opaque in their responses. They need to improve their “security” system and be more helpful to users. I don’t trust the Carousell system any more after this saga and I can’t recommend this to anyone else. Must be so frustrating to seasoned sellers if this happens to their accounts.

Disappointing, I just created an account and was suspended. Carousell team told me it was due to a transaction I had previously, but I did not had any transaction yet. It may be another user that Carousell tagged to me somehow, their security system checks need improvements. Now it is a hassle with many ongoing email here and there but issue still not resolved. Customer service is rude as well, stating all of this is due to my account even though I did not do anything.

Will keep this short. As a seller, I am thoroughly disappointed with their customer service and impartial manner of siding with the buyer without looking into the situation.

A customer of ours left us a 1 star review, and includes tons of false statements in it. We delivered within stipulated timeframe, have proof of item received + handled any dissatisfaction promptly. Customer demanded a full refund, which we could not provide as it was a small problem. (Note: we provided customer with numerous solutions to choose from). This led to the customer writing in straight to Carousell and left a false review which does not accurately portray the situation, and carousell’s response to us was that they could not do anything about it.

This is definitely left a sour taste in our mouth, where we have to bear the brunt of the customer’s unjust demand and false accusations. Hope that Carousell will change this biased privilege given to buyers, and provide at least an investigation to give seller too a fair play.

Excellent experience! Most items I have bought from multiple sellers are as described (unlike Ebay items that are never as described). Carousell is now my preferred site to buy and sell on, 5 stars!

This website is a joke.
This website deliberately blocks people who live outside of Singapore, Hongkong and Thailand. I chose where I live, and used the exact regional number, and it always warns me the phone number doesn't match. I have no other choice but to send message to one of the seller. Some seller they have this green window on the right side of each item where you can send message to seller. I used my email and created password, and seller got my message, I was be able to register with that email address and log in to chat with the seller, just for two minutes, after that the system just blocked me and categorized my action as "violated their rules", ok, hello?! How am I suppose to buy on this website if I can't register at the first place?! IS this a joke or something? Looks like basically they don't want too many people from North America to register. I reply to the email they block me, all they could send to me is warning in the email and they actually don't have real-person service. I can feel it in the email they sent. Very unpleasant experience and no one is willing to help.

I'll keep my review as short as possible to save you time, there are enough customer experiences here that affirms Carousell has very poor customer service. My advice? DO NOT count on Carousell to help you when there's a dispute between Buyer and Seller, they won't do jack 5H1T. Buy and Sell at your own risk.

Unresponsive/dead sellers. No-show buyers. Buyers/sellers who give silent treatment. All these sums up Carousell. There are way better platforms like Amazon, Shopee etc to go for online shopping.

Scammers' haven, with lip service from Carousell admin when lodging complaint and worse, email correspondences are auto replied with standard statements. Zero action even in the face of clear evidence & request to post buyer review, allowing scammers to continue victimizing unsuspecting buyers.

My account was suddenly suspended as Carousell suspected me of having a second account which has unresolved transactions. I only have one account, had never heard of the other account but am somehow banned because of their suspicion despite lack of any proof. After some online searching it turns out this is somewhat common in Hong Kong.

What was ridiculous was the fact that customer service asked me to handle the unresolved transaction before my account would be reinstated.

1. I am not the owner of that account, and there is no way for me to prove this.
2. Even if I were, the other account too was suspended (I checked and saw that the account was no longer searchable), how would the other person settle any transaction without access to their account?
3. I was in the middle of negotiating a deal, and it was only pure luck that I decided to pay a seller deposit the next day as he replied quite late at night. Had I already paid the deposit before account suspension, I would have lost that money and had no way to communicate with seller. Suddenly suspending people's accounts means less consumer protection. Carousell could have disabled new chats or new listings, but to outright suspend an account leaves users no way to communicate when they have already paid deposit!

I reported to Carousell yesterday, 21/1/21, about a seller who has cheated me by selling a tv console that's different from her listing. First, let me explain further what the bad experience is. I bought a tv console from a seller on a preorder basis. Prior to placing my order, I asked the seller if the top part of the tv console is made of engineered marble. I also told her that I wanted dark grey. There's a delay in the shipment from seller's supplier but seller failed to inform me until I pmed her. So had to wait for another week for it to arrive. Seller contacted me that the item has arrived in Sg and even said she had arranged for delivery on the same day in the evening around 8 pm. So come 8 pm but no delivery. Contacted seller to ask about it and she said item to be delivered to her place first! WTH! Then contacted me again to inform that the legs were not the colour that I wanted and asked if I mind about it. Having no choice, I said okay. The worst part was when I received the item. It wasn't engineered marble and it was dark brown. It was clearly marble-like laminate! There were scratches and finger prints everywhere on the top part. So I contacted seller and even showed her the pictures. Seller insisted that it was engineered marble even it's so obviously that it's not! WTH! Invited her to come to my place to see for herself. At first, she said okay but then changed her mind and said that she didn't need to go over to prove her 'honesty'! So I told her that I would report the matter to Carousell. She went quiet after that. Then I met with another disappointment. I was expecting Carousell to investigate my case but all they said was that they couldn't do anything and even hoped that I could understand them! So who's going to understand me, the one who was clearly cheated?!!! They didn't even bother to look through my conversations with the seller. If they had bothered to do that, they could see that the seller has cheated me. I even gave the pictures and a video of the item but still they didn't bother to do anything! I was really pissed with how they handled my case. I'm considering to delete my account soon.

Not a user friendly platform. The guideline are uncleared. Understand that brand tagging are not allowed, food products like Herbalife shake not allowed but I still see many listing with tagging when reported to support team they said acceptable in line with their guidelines but removed my listing with I did tagging, The worst selling platform I ever experience.

I was told zillion times on how hopeless and unreliable is Carousell but I have to buy a particular products which is only available here, most unfortunately. Then the whole nightmare begins: seller with really bad attitude and negligence in handling the transaction; customer service which only sent you the "copy n paste" useless response; an utterly useless Protection Scheme which charges user extra yet provides zero protection.....bottom line is: I have never encountered such inefficient online platform from my decades of online shopping experience. I will never never use Carousell again and hope people seriously think deeper before stepping into this hopeless blackhole.

Such a lousy system running by bunch of incompetent monkeys. My account got suspended for no reason. We were trying to bring down those scalpers who are trying to sell graphic cards, CPUs at higher price. We reported them but what did they do? They suspended our accounts instead.. Until today I haven't done anything wrong other than reporting those asswipes.

For years I can see many Noob Factory Rolex, Fake Tags and Fake Omega Seamasters for sale and could never be brought down. But selling an authentic vintage Omega Speedy reduced got closed down for being fake. I don't know how the hell carousell works. Stay away from them as they're biased, lacks knowledge for their customer and products.

i use carousell quite often but not anymore, especially after my recent experience with them. I bought a cake from one of their sellers. Made full payment and an offer on the app at least 3 days before. Seller did not accept offer despite reminders. She was mostly non-responsive, even though she was online, did not even provide collection details on actual day until i texted her quite a few times. She cancelled on the actual day when i was already on my way down. Reached out to Carousell CS support, the CS team informed me that all they can do is issue a warning. Reached out to their CEO Lucas and Sui Rui but they seem to agree with such behavior and policy. You can use, but at your own risk. The organisation has changed for the worse and if you look around, my experience is not anything new.

Not trustworthy and safe at all. As a new user, the site doesn't provide any safety tips to protect yourself.

I got refund scammed (buyer: pokedude) as a new seller and support team all claimed no business, said they couldn't help me and gave me some bs reason. Worse part was that the buyer had a history of other scams and has since been baiting good reviews to cover it up. He also violated alot of user guidelines by swearing at others and being toxic in his reviews. Everything is public and some of his older buyers even came to me to give me sympathy. I brought all of this up to the support team but they just pretended like nothing happened. They wouldn't even remove his false review on my seller page and would always avoid the subject when I emailed them about it. Took them 1 months to of emailing back and forth just for them to tell me they can't do anything about it.

They also instant banned my account shortly after for ridiculous reasons even though I had not violated any guidelines. And when I emailed them to ask why they just ignored my queries and copy pasted the guidelines to me back. Refused to provide any evidence against my claims.

Funniest part is that during the emailing back and forth process, I had sent in an angry email to them as they kept deflecting my claims. Immediately after that, they suddenly sent my emails to the escalation team. Such a bad example to teach your users and also terrible to take advantage of your users politeness like that. They bother with your claims only if you act angry and write rudely to them but not when you ask nicely for over a month for updates from their team. The support team basically does not care whatsoever about your plight. Shame that they get paid when they don't even help or care about their customers. And for Carousell to allow this behaviour in their company is appalling.

I don't recommend using the app or supporting their site. If I could rate negative stars I would. Stay away from this site. Or if you do use it, pray that you never have to go to their customer service

Supported this app with app purchase of SGD1000 worth of credits, and it just disappear over night. Found out later that the credits(coins) have an expiry, and kindly asked for an extension, but they refuse.

I could tolerate the frequent buggyness of the app and error messages, but this high handed forfeiture of SGD 1000 is too much of a blow.

Hence serious sellers, i recommend other platforms like Q10 or lazada who handles such disputes with much more fairness and understanding

Cheapskate platform, everyone tries to Low ball you.

i was scammed before on Carousell, now they have the Carousell Protection which promised to protect the buyers. So basically they won’t release the money to seller until buyer received and accepts the items.

However, not all sellers use that.

As a seller, I came to realised that Carousell have drifted away from its original concept of a platform to sell off your used items. Instead they’re now turning it into a platform whereby who pays more gets more views and rank higher in the listings!

They used to provide free “bumps” whereby you can bump your listings up for free but now everything is about money. What to promote your listing? Pay money. What to bump your listing? Pay money.

Who on earth who wants to sell off their used items will pay to sell them off?