AK MEET AND GREET  Avis 

I would strongly advise against using AK Meet & Greet.

When I left my vehicle with them, I was assured that it would be parked in a secure car park while I was away. However, after returning from my trip, I received a £100 parking charge notice because my car had been parked illegally in the car park of what appears to be a local playing field.

At no point was I informed that my vehicle would be parked anywhere other than a secure, authorised parking facility. Had I known this, I would never have used the service.

I am now left having to deal with and pay a £100 fine for something that was completely outside of my control. The whole purpose of using a meet-and-greet service is to have peace of mind while travelling, but this experience has been the exact opposite.

Very disappointing and I would not use this company again.

If you use Birmingham Airport and use Saro Parkings meet and greet service please be aware that the likely hood is your car will be taken to the Holiday Inn Express Birmingham NEC,Bickenhill Parkway,When your car is returned to you please expect a £100 fine from Parkmaven as your car will not have had any parking charges paid.If you do speak to a member of staff they will give you a email address to get it sorted.SADLY this doesnt happen.PLEASE DO NOT GIVE THIS COMPANY ANY BUSINESS,a bunch of scammers

May 15th my son used A&k meet and greet Birmingham. He was out of the country from 14th to late evening on 17th May. He's since received a parking penalty notice for his car being parked at the nec Holiday Inn. Not in the meet and greet facility. No response to emails or phone calls. Taken the issue to BBC Watchdog. Would definitely Not recommend!?

i recently used ak meet and greet car park wat a great service dropped the off straight to airport which was very convenient. will defernitly use them again. thank you for ur service

Beautiful service . Great kick start to the my holiday. Pleasant staff and great communication. Greatly recommended. A*

Highly recommend Icky and team- always cheerful, on time and deliver our car back in excellent condition.
We use this service once/ twice a month and have never had any issues or problems- we wouldn’t use anyone else,as for us it’s an excellent service, highly affordable and we know we are leaving our car in safe hands.

WARNING – Please read before booking with this company.

I booked a meet and greet parking service believing it was connected to Birmingham Airport, but after returning from my trip I ended up receiving a parking charge notice because my vehicle had apparently been parked in a hotel car park instead of the advertised secure airport parking.

After looking into the issue further, I discovered a very similar incident had already happened to another couple travelling to Ireland earlier in April, and their story was widely shared on social media and reported by Birmingham Live.

Seeing such a similar situation happen to other customers before my own experience has been extremely concerning.

The whole situation caused unnecessary stress after returning from holiday, especially trying to get clear answers while being passed between different company names and contact details. I have also become concerned after receiving suspicious scam-style text messages relating to the parking charge afterwards.

I would strongly advise anyone booking airport parking to double-check that they are using the official Birmingham Airport website or a fully verified provider before handing over their vehicle.

A holiday should not end with parking fines, stress, and uncertainty about where your car has actually been parked.

On the 23/052016
I booked airport parking online and, the day before travelling, I was informed that I had been upgraded to meet-and-greet valet parking. I was pleased with this upgrade and initially felt positive about the service.

Upon arriving at the airport with my 10-year-old son, a member of staff collected my vehicle, provided the necessary paperwork, and advised me to call once I had collected my luggage on my return so my vehicle could be prepared and brought to the collection point.

After returning and collecting our luggage, I called as instructed and was advised it would take approximately 20 minutes for my vehicle to arrive. After waiting 30 minutes without any sign of my car, I called again and was told that someone should already have been there with it.

I then waited a further 20 minutes and still no vehicle arrived. When I contacted the company again, the staff member I spoke to was dismissive, frustrated, and unhelpful. Rather than offering an explanation or attempting to resolve the issue, I was told there was nothing they could do before the call was abruptly ended.

At this point, myself and my 10-year-old son had been left waiting for over an hour. After a total wait of 1 hour and 35 minutes, I called again and explained that if my vehicle was not returned promptly, I would have no option but to consider contacting the police.

In total, we waited 1 hour and 40 minutes for my vehicle to be returned. While delays can happen, poor communication, lack of accountability, and the dismissive attitude shown towards customers are completely unacceptable.

If giving zero stars were an option, I would. Based on my experience, I would strongly advise others to think carefully before using this company.

90 minutes to return car -terrible service - avoid them like the plague - the controller on site “Gully” just fobs you off

I booked Park & Ride parking via a booking agent for Birmingham Airport.

The evening before travel, I received a message stating that the booking had been changed to a Meet & Greet service, with different instructions and a different contact number. This was not the service I had originally booked.

As this involved handing over my car to be driven away under a new arrangement at very short notice, I was not comfortable proceeding and chose not to use the service.

I made multiple attempts to contact the operator directly to resolve the issue but received no response. The lack of communication was particularly frustrating given the timing, just before travel.

The booking agent was also unable to contact this company (perhaps they will drop them eventually from their site). The matter was eventually resolved by the booking agent after escalation, and a full refund was issued. However, the experience itself was unnecessarily stressful and avoidable.

Booked parking as we thought it would be quicker and easier than getting the train with our bags. How wrong we were. We were left standing in the carpark for an hour and a half after calling to say that we had arrived back at the airport. When they finally brought our car, all the driver could say was that it wasn't his fault. No apology on behalf of the company until I suggested it might be a good idea and no attempt to make up for us having to stand in the cold for longer than it would have taken to get the train home. Next time I'll use public transport.

So in the advert it was not very clear at all where the drop and go was from. It’s actually from Birmingham international train station so you need to get the monorail to the airport, which is no good if you’re getting an early morning flight like I was as it does not run at this time. Once I’d booked it and read the email confirmation it became clear where the drop and go was from so I tried to cancel it straight away. They refused to refund me, which I felt was not very fair given it was not clear where the drop and go was from on the advert, one would presume the airport for a drop and go service. It’s also very expensive as the drop and go actually at the airport is basically the same price!

It was easy to park and collect my car. Very close to airport. My car battery was flat after parking for two weeks. The staff were helpful. Helped me to restart my battery and was in no time on my way home.

I have returned to England this morning to get my car dropped off and it's been trashed. Apparently it's secure parking was broke into and so many cars have been damaged. My car looks like ots been attacked by Edward scissorhands. I have had no correspondence from them regarding this matter why I was on holiday. Now I'm back apparently it's down to me to start trying to contact them to try and get all the details. This is there problem not mine so why an I having to spend my time trying to get hold of them. I have no insurance details. No police report or crime number. I find this disgusting behaviour from this company. I have sent an email but still no response. . I would give no star if I was allowed.

Great place to park
The guy who was there was brilliant explained everything to us
Car parked secure
Driver to arrivals very friendly and chatty
Driver back to car the same
I’ve received excellent service from this company will definately use again also good price thankyou

Great ser ice and great guys

The best thing about this car park 24 hour security The guys are really friendly plus the car don't move value for money

Great friendly staff very efficient
called 20 minutes before hand driver was waiting he helped with our luggage and got us to the airport
on return called when landed and again he was waiting when we came out very efficient service would definitely recommend and we will be using again

Fantastic friendly staff and my car was well looked after while I was away.
It would have cost me almost double to use a local taxi service but using my own car was an easier option

I wouldn't give any stars for this. I booked a meet and greet, to be met at Birmingham International, then hop on the monorail to the airport, perfect, I thought. I did not get the service I booked. This is what I got. Rang the number as advised, 20 minutes before arrival, Told to open WhatsApp whilst driving alone to get a pindrop location, which was back where I had just come from. An hour it took me to find the car park ( a field)
The car park is 15 miles from the airport, then a transfer to Birmingham International, to then get the monorail to the airport.
On the way back at 1 am, they picked me up from the airport. I was then told I had to pay to get out of the car park, and then to be transferred back to the field to get my car. Disgusting!!! DO NOT BOOK THIS!