Carterandpierce 

The advert looks like a traditional London tailor who has been trading for 27 years making good quality garments from the best cloth. The advert suggests that the family owners are closing down due to retirement.

The truth is that this is a Chinese company, selling cheap trash which only bears a passing resemblance to the advert. The quality is dreadful.

Now, try to get a hold of the company to get a refund. Most of the email links are not valid and they never answer the one email that seems to work. Also remember that the return cost is yours - back to Guangzhou, China!

Don't be fooled? Too good to be true - it certainly is!

I’m afraid my experience was entirely typical of all those reviews I have (just now) read. So I’ll not repeat all the stuff about quality, delays etc etc. In summary— The jacket I ordered for £49.95 is so awful I will put it in the bin rather than a clothing bank.
For fun, I have been having an email conversation with someone called Joel for the last 10 days (he may be AI or at best pushing out pre-written copy). Long, unctuous messages full of claptrap about how much he wants to help me and all the stuff (I’ve just now read) about urging me to accept a 5% refund and (wait for it — this is priceless) accept a 20% discount “on my next purchase”!!!!!!
By now (today’s is his 6th or 7th prevaricating, reply email) Joel has stopped pretending he works for a respected London company and closing down sales etc etc and talks openly about international returns (China I presume), and warnings about customs, delays, packages being retained indefinitely and typical return costs of £40 - £50. if I choose “Option 1” (which I have chosen 4 times with 1 line replies over the past week) and urging me to take “Option 2” (the £2.99 refund! which, of course, is in no way guaranteed and may even involve a request for further card details).
I may, by way of diversion, play along with “Joel” for another couple of exchanges but I tire.
Let me copy and paste Joel’s latest reply to my 4 recent emails each stating “Thank you Joel. I chose Option 1. John”

Dear John,

Thank you for your response, and I truly appreciate your clarity and cooperation.

Before we proceed with the return process, I wanted to share something with you from my experience working in customer service across different companies. While I fully respect your request and am here to assist you, I also try to be as honest and helpful to every customer I support.

In many cases, customers who opt for returns—especially international ones—end up facing unexpected delays or complications. When a return parcel gets stuck in customs and the duties go unpaid, the item is either sent back or held indefinitely. Unfortunately, in such situations, if the item never reaches us, we’re unable to issue a full refund.

That’s actually why I recommended Option 2 — not just for convenience, but also to save you time, money, and potential frustration. It’s a safer alternative we offer to help resolve things without relying on uncertain international return systems.

That said, I’m still happy to assist you either way, but I kindly ask you to reconsider Option 2, as it truly provides a more efficient and reliable resolution for both sides.

Please let me know how you’d like to proceed, and I’ll assist right away.

Warm regards,
Joel
Customer Support Team
Carter & Pierce
214742:2808508

DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.

Totally agree with the other reviews here. Dreadful quality clothing made with fake cheap looking materials. Absolutely do not go near this company.

Carter and Pierce are still misleading in advertising. I had been trying to get a refund since March 2025. The good news was Tesco Bank upheld my grievance and have agreed to refund my payment. The products are a scam advertising London based cotton linen products and delivering polyester poor quality product direct from China.May get my refund from Tesco Bank June 2025 Carter and Pierce still in denial

I was led to believe I was dealing with a London company it turned out the item was being sent from mainland China,I ordered L but their L was way smaller than normal, I requested an exchange but this was refused, a refund was offered but they estimated the cost to me of returning the item to be £20to£30 which was more than the original cost of the item. Learn from my experience and avoid this company.

The jacket I bought was of such poor quality and resembles nothing like the pictures. As a precaution I double checked their sizing info and ordered a jacket that should have been oversized but it's still too small. Even accounting for this I wouldn't wear it because it looks awful!!!

I am afraid | ALSO AGREE WITH OTHERS ON THIS SITE ORDERED A BAG VERY POOR Q
QUALITY CHEAP AND NASTY IN APPEARANCE :(

Stay away from this site once again it's Chinese rubbish, false advertising the jacket is so thin I to afraid to to try it on , it's absolutely one of the worst things ice have bought

Wished to cancel order next day due to partner saying I had ordered a product she did not want. Contacted firm by email and they refused to cancel and sent the product anyway. Ordered cashmere jumpers that were poor quality. Avoid this company!

Absolute rubbish clothing, have tried various ways of contacting this sham of a "company " will now resort to my credit card company, I don't expect much, but maybe I'll get some resolution.

I endorse all the negative reviews given on Trustpilot. I paid thirty quid for the most shoddy piece of clothing. Material was dreadful, cheap plastic and so synthetic, stitching a complete fail (button holes just a cut in the material and no stitches). London!!! Clearly a front. What came over me when I ordered the jacket. I should have used Trustpilot before this folly.
DON’T BUY FROM THIS USELESS, RIPOFF, CHINA BASED COMPANY. YOU WILL NOT GET YOUR MONEY BACK.
Currently, emails are returned

(Minus review if it was allowed!). Well, truthfully, I've only got myself to blame. I've been scammed by this odious company because I didn't do what I ALWAYS do when I buy online: thoroughly check them out beforehand. (These reviews alone would have been more than enough). But not this once - I was greedy and I thought there were some cheap bargains to be had. And I was fooled by their address and "closing down" sale. (Which has probably been going on for years!). So I've been stung and am 'paying the price' both literally and figuratively. The ol' saying - "if it looks too good to be true....". Ah well, lesson learnt. Hopefully, people will read this and the other reviews before they get conned like I was.

Advertised mens jumpers as being cashmere, but when I eventually received them they were v small fitting, and no labels on them , definitely not cashmere , v inferior quality. Told me if I sent them back it would cost me £20/£30 or they would refund me 10% of what I paid for them. Would definitely not recommend purchasing any goods from them. AVOID, AVOID,AVOID

I purchased 3 items. The third item was a blazer. I emailed with the advertised picture of the blazer and what I received. I had to persist with a few emails. Finally, they replied and dictated 2 derisory options to me. It is copy/pasted below from the email sent to me”

“ Hi Anildeep Sohal,

Thank you for your reply. We sincerely apologize for any disappointment or confusion you may have experienced regarding the material of your purchased item. It has come to our attention that there may have been some misunderstanding due to the omission of product material details on our website

The item is designed to replicate the texture and look of a traditional item, which we hope brings you the comfort and style as expected. However, the material used is a high-quality polyester blend, which allows for easy care and durability while maintaining a -like appearance.

To resolve this situation, we would like to offer you two options:

Compensation Offer: You can keep the item and we will provide a 10% instant refund on your purchase as a gesture of goodwill for any inconvenience caused and provide you a 20% discount code on your next purchase. (most chosen option)

Return Option: If you are not satisfied with this solution, you can return the item to our warehouse in China. Please note that the return shipping costs would need to be covered by you. The return costs range between 20-30 pounds and we only refund the moment we receive the order in good condition in our warehouse in China. This whole process can take up to 4-5 weeks.

Kindly let us know which option you'd prefer, and we will take immediate action to process it. Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.

Best regards
Siena - Customer Support”

PLEASE READ (DO NOT USE THIS CO. Nasty bit of works)
Absolutely disgraceful way they run a business.
As people before have stated advertise London based business but all lies. Chinese through and through.
I paid £35 for a cardigan, it was too small wanted to return, so asked for a return label that’s when you get to know £30 to return as based in China not London. Or offer of from them 10 % £3.50p Refund keep item that does not fit. If returned and received by them after return time due to journey YOU GET NOTHING BACK. If you do get a refund it take 4 to 5 weeks to hit your account. THEIR WORDS NOT MINE.
ABSOLUTE DISGRACE.

DO NOT BUY FROM THESE PEOPLE. Claim to have a London address but it is in fact in China. £40 wasted and they want another £20 to return with no guarantee of a refund at the end of it. AVOID AVOID AVOID

This is a dishonest and misleading company. I wouldn't do business with them again and I wouldn't advise anyone else to do so either.

They call themselves Carter & Pierce London, but there is no such company listed at Companies House, London.
Their address is —

Haoqianyi, West District, 1st Floor, Building 2, Shangye Park,
No. 130, Guangchen Road, Zhongluotan Town,
Guangzhou, China
Postal Code: 510000

They trade under the names of several different businesses. They can be identified as the same company by their similar content and the use of identical photos. Other names they use are: Vincenzo Rossi and Rexmond London. A common feature of all their pages, adverts and websites is the statement that they're closing down or having a clearance sale at greatly discounted prices.

They change the content and description of items to make it difficult for customers to pin them down over mis-described products. I ordered a sweater they described as cashmere. They sent me an item made of artificial fibre. It wasn’t even wool, let alone cashmere.

They say they guarantee 30-day returns. When I complained about the product they said it was as decribed and wouldn't give me a refund.

I looked at their Facebook advert again and found they’d removed the “cashmere” description. But the same item was still described as cashmere on the Rexmond London and Vincenzo Rossi websites.

Complete con of a website. Looks like it is a sale of uk designer goods. In fact it's cheap goods sent from China with no ability to refund or return.
They have had similar sites such as Browns London, Sinclair London, Myartisio and so on

Please just avoid