Carter Westwood Avis 

Informative and helpful. Four stars due to the delay in being initially contacted, but otherwise very pleased with the service. Jamie was factual, pleasant and to the point. Would use again.

Although had to wait a while for actual telephone appointment, once there I could not fault Gemma in her professional approach and how she handled the, what I thought would be quite a daunting experience into a pleasant and easier one. 1st class.
Thank you

Very good professional
Quick service
Friendly staff

Telephone consultation with will writer took about an hour but all very straight forward.

Was all quite straight forward and was kept up to date with each step, was bit worried about all being done on phone and online but was no problem in the end.

Information provided by Carter Westward was extremely helpful in choosing the best Will for us.
I would definitely recommend this Company as advice and service provided was excellent.

Robert Dales provided excellent, unpressurised advice. Prompt and efficient service!

Excellent throughly delighted, with the quickness and professional service I received.

Really great mirav was absolutely lovely she explained all aspects of our wills pointing out things which we didn't even know but never pushed us to buy anything,all in all a really lovely experience,happy knowing that our children's future is made just that little bit easier 👍

Purchased a voucher through Wowcher for a mirror will at a cost of £19.99.
Fabulous service. Initial telephone call to briefly mention what assets we had to determine our will.
2nd call for both myself and husband to be part of. All clear information provided and all our needs were met. No pushy sales a very knowledgeable gentleman that understood exactly what we wanted.
Brilliant easy service. We have received our wills today. Admittedly terminology is a bit hard to understand but nevertheless we have piece of mind now that our instructions are clear and met for our children.
An additional cost was incurred to us to place our house and savings into a trust for our children. But once again there is no pushy sales. It just made sense to set one up.
Takes roughly a period of 6 to 8 wks from redeeming the wowcher voucher and receiving will.
Highly recommended.

Great service and explained clearly and in layman’s terms. Definitely recommend them

Would highly recommend
Rob the adviser was very knowledgeable and helped me with a very difficult situation. The office staff were also very pleasant. My children are also now proceeding with their own wills.

Great service and advice
I started the process a couple of weeks ago and throughout I was always kept up to date. Rob the adviser was very knowledgeable. Thanks again.

Very helpful and cost effective
The service provided was outstanding, lovely adviser, quick turn around of documents. I did a Trust and what a saving I made!

Got involved with this shower of sh***t through Wowcher basically offering a great deal on "will writing", I paid my money and waited, eventually I received an email to say they were very busy but someone would be in touch, so 6 weeks later I have a missed call and then a text to say they had tried to contact me, so I did as requested in the text and called, I left a voice message because they didn't pick up and waited, however no one called back, so I emailed only to get an email back asking for suitable dates and times their rep can call to discuss my will, so I agreed (eventually) at time and date, in that email of acknowledgement was a request to complete a form so their rep could best serve my need (as I guess sell up), anyway I completed the form and got the acknowledgement that the form was complete. A few days before I got another email confirming the agreed telephone consultation and also saying I should complete the form, so I emailed to say that I'd already completed the form and then heard nothing back until the day of the booked call when I got an email to say I was in breech of their agreement, the call was cancelled and I loose my money (I suspect not on the latter). So my advise to anyone thinking of buying a cheap will "if its too good to be true it generally is" so take your hard earned money and use a better company.

Professional fast and very efficient service.

Swift and professional service

Update.

On emailing to complain I received contact from C and W and Natasha who dealt with the issue was brilliant. She did everything she said she would do and swiftly. The refund is being processed but to put it right they've undertaken it by phone call at no cost. Some companies would not even contact you, so impressed at how this was subsequently handled. I'd give 5 stars to Natasha and the company for handling it,
but given the previous person who communicated raised to 4.

All done online, not even a phone call from them. Don't answer emails either. Wasted my time as my mother has no email and does not use WiFi. Explained this but heard nothing until the docs were done on her behalf stating so and expecting a call to her to verify. They refused to call and just refunded without discussion. Be prepared to do this on your own they just write it off a form you complete. For older people who don't have WiFi or can use Internet totally useless.

Very efficient and friendly service Highly recommended