Casemates is great about keeping you informed about your packages and work hard to clear up any issues if there are any. Samantha issued a refund when my wine box was damaged and returned to sender.... Voir plus
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Lisez les avis des autres
Casemates is more than just a website to buy wine. It's a unique and wonderful online community where you can participate in discussions about each and every wine offered. You are able to ask ques... Voir plus
L'entreprise a répondu
I've been buying wine from casemates for almost a decade now; They're usually pretty quick to ship and deal with any potential issues. Recently, a package that required a signature slipped off my rada... Voir plus
L'entreprise a répondu
I missed a delivery due to not checking email while on vacation. When I reached out to see if I could perhaps, maybe, get my shipment sent back to me, Jackie quickly helped make it happen. I really ap... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
A wine community site with direct vineyard deals
Coordonnées de contact
Etats-Unis
- support@casemates.com
- casemates.com
Trustworthy and responsive
They run a complex business with an eye toward always keeping customers happy. When things inevitably go wrong, they take pains to make it right. In a recent issue, I noticed the expected delivery date (and the week surrounding) wouldn't work for me and opened a ticket to see if there was a way to move it. Ashley was able to respond quickly to help answer my questions and cancel the order when nothing else could be done.
24 juillet 2024
Avis spontané
Réponse de Casemates
Thanks for the review!
Good Products and Patient Service
I've found their products and services to be excellent ... better still they were quite understanding when I foolishly confused my monthly membership payment with something I hadn't ordered. Quite fairly, they could have pointed out how the mistake was mine, not theirs. They didn't and resolved everything right away. Very rare to find kindness on the web these days. Good people.
22 juillet 2024
Avis spontané
Réponse de Casemates
Thank you so much, Frank!
Casemates always delivers!
The folks at Casemates are always a pleasure to work with, and Ashley certainly was top of the heap as well! Clear and quick communication, and got my issue resolved. Thanks Ashley!
14 juin 2024
Avis spontané
Réponse de Casemates
Thanks so much for your review!
Casemates fantastic coummunity, support, and wines
Casemates has been a fantastic source for wines and has a very active and fun online community.
I've been a member since they started, and had my first ever need for support on an order.
Ashley provided a very prompt response and solution that was way beyond my expectations, and on a Saturday! I wasn't expecting a response before Monday.
Excellent experience for my support issue as well as introducing us to wines we would have never experienced. Kudos!!
19 avril 2024
Avis spontané
Réponse de Casemates
Hi Ben,
Thanks for being part of our community and for the kind words. <3
Outstanding customer service in the…
Outstanding customer service in the rare times you have an issue. I've been using Casemates since they opened, and really like the variety of options. Recently had a shipment where the bottles were all corked, and they immediately refunded. Fun and responsive wine providers.
25 janvier 2024
Avis spontané
Réponse de Casemates
Thanks for the love, Mike!
Excellent customer service.
Very responsive. Had an issue with a shipment that arrived and the product had been frozen. They handled it immediately and professionally.
24 janvier 2024
Avis spontané
Réponse de Casemates
Thanks for the love, Don!
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