CashCall Mortgage Avis 

Andrew Brown and Jon Barahona at CashCall deserve highest rating of their professional services. They were extremely helpful, responsive and knowledgeable during the lending process. On top of that, I got the best rate in the current market. I can’t thank them enough for the entire experience!

I was thoroughly impressed by Andrew Brown’s responsiveness and deep industry expertise. He made the entire journey—from pre-approval to final closing—an incredibly fast and seamless experience.

Always a quick and painless experience doing a refinance with CashCall. Have done at least four or five over the years. I compare rates every time. Andrew Brown at CC always is first to reach out to me when rates drop, with the best rate, immediately responsive and answers any questions I have. I definitely recommend CashCall for new home loans and refinances. Ask for Andrew Brown - he and his lender team will take great care of you.

We just got a house loan from CashCall Mortgage - our third one. I have always found their rates are the best. Also, due to being self-employed, having a Bank Statement Loan option was very important.

Andrew Brown, loan agent, was very helpful. Kept us up-to-date, and helped the load process go smoothly.

I highly recommend CashCall Mortage

CASH CALL never paid some of the notary fees for my client. I as an agent paid them for my clients since CASH CALL did not pay.
I did receive a call from a guy named JON asking me to change my review to a positive one. I would have revised it if they had taken care of the money that they owed to Title, but they didn't. My advice is, be careful with the Lender you choose, because you may end up having to pay fees that they did not cover, or it could go against your credit score. I didn't want my client's credit score affected by the negligence of this company not paying the second notary fee, so I paid it for them. I can assure you; most agents will not pay fees that they do not personally owe.

Great experience, we used Cash Call in the past and keep coming back.
Andrew Brown is efficient, knowledgeable and quick to respond every time we need him.
Highly recommend this company.
I will be a returning client for sure.

Had a fantastic experience working with CashCall for my refinance from 7.5 to 5.875. Jolene was my loan officer, Jon my processor for my refinance. In the loan world you hear that you can only pick two between good service, good rates, and a fast close. With Jolene I got all three! Jolene sticks to her word. Even when there were significant unexpected issues from the investor that I know was a financial hit to her; she could have passed that on to me, but she didn't.

Jon also helped me out of a bind of my own making when I wired money from the wrong account; what could have been a nightmare was resolved quickly and easily.

Will absolutely go to Jolene and Cash Call in the future - she can be reached at 949-535-9218.

Jolene and Jon made our home buying process so easy. From start to finish Jolene helped answer all of our questions and was very responsive. We were able to close on time. If we even decide to refinance or buy another home Jolene will be the first person that we call. Jon was our processor and he was always on top of everything. Thanks again for everything. Such an awesome team. :)
Jolene’s number is (949) 535-9218. Thank again for everything Jolene and Jon.

The team at CashCall did an amazing job with my home loan. Jolene and her team fulfilled every guarantee they committed to during the application process. They worked diligently during the loan process to make sure that we closed on the guaranteed time. These guys know what they are doing, and have access to many great loan products. I highly recommend contacting Jolene if you want professional help with you next loan from start to finish.

Cash Call Mortgage made the process very easy and painless. They were very generous with the lender credits also.

Jolene Saenz was a very efficient and kind loan officer. She was very knowledgeable about the rates and kept me informed at every step along the way.

I used them in the past to do a no cost refi which was the easiest process around.

I refinanced a four Plex, and was happy with the interest rate and the minimal amount of paperwork that was required. Thank you, Jolene.

I am filing this complaint to express my extreme disappointment and frustration with the service that I received from Mr. Andrew Dominguez from Cashcall Mortgage. I contacted Mr. Dominguez and specifically asked him for a HELOC to consolidate three bills. After I verified my income of $113k per year; Mr. Dominguez asked for my permission to run my credit for the Heloc; I said yes. The next day, he told me that the payment of the $50,000 Heloc was $591.00 per month. When he gave me that payment; I told him to proceed; that I could make that payment standing on my head!

Mr. Andrew Dominguez never submitted my application for my HELOC. As a licensed broker, he cannot put in a false mortgage application. When Mr. Andrew Dominguez intentionally put in this false application for a refinance, under my name; he committed fraud! I will be reporting his criminal actions to the proper authorities!

After talking to Loan officer and providing personal information, and to expect a follow up status later that day, however, shortly thereafter, after calling and leave a voicemail to ask for status updates over many times no one respond to emails or calls.. What a waste of time and he has all my personal info!!.. SMH

I submitted 2 times application for the refinance cash out and I have not received any call or follow up,

The epitome of simply not giving a sh...
I have been a RE broker for over 40 yrs and have seen my share of poor lenders. My client bought multiple properties simultaneously with them. One would think a good customer is worth good customer service. Not to Cash Call. Delays, delays, delays, no communication, broken promises, flat out hostility. Cost my client tens of thousands in late fees and lost rents (to late in the season). We only closed because the sellers were lenient. A closing date means absolutely nothing to Cash Call. If you want somebody who at the very least communicates or (what a concept) closes on time, go elsewhere.

The best and easiest non qm lender in the nation. I looked at the reviews that are negative and its clear they either had a dirty file or they just didnt qualify lol ... Cashcall has done 6 of my properties ... love em

Richard and Lily were amazing helping us to refinance within 13 days with such an ease and professionalism!
Richard was our loan officer from start to end and he made that experience one of kind: always answering immediately, always updating us with next step and we are extremely grateful. We will do business with them any time and refer everyone in need of mortgage solution!

This is the worst company for anyone who wants an honest process. The "Manager" John was rude and said he would have answers but did not, he never called back or handled my loan process. We finally started another application and it was done by the time this company called us for more items! I had to call the manager so many times, he finally referred me back to the processor who did not respond to me either. Buyer beware.

Horrific experience. Bait and switch on the interest rate. Terrible customer service. Lied about the need for an appraisal. Cost me thousands of dollars in delays. I will never use cashcall/IMPAC again and recommend you avoid them as well.

I have been trying to take care of making a payment of $81.27 for nearly an hour right now. In 11 minutes, the Cashcall office will close and I will presumably be hit with a late fee. I waited this long to pay this amount because I already attempted to pay it with online banking on August 10 (It’s now 8/16). According to my bank the payment cleared my account on August 13. For some unknown reason the company says I still haven't made the payment.

To be clear, this has occurred because I didn't realize that my monthly payment had been increased by the 81 dollars because of a “shortage in my escrow account”. After receiving a phone message on 8/10 that I needed to contact Cashcall, I called customer service immediately and was informed about the increase. As soon as I got off the phone, I entered the payment into my online banking and assumed everything was taken care of. On the 13th I received another phone message and figured the payment just hadn't been processed because I could see that it had cleared my bank account.

This morning (8/16, the last day to make the payment without a late charge) I called hoping to make the payment using my debit card only to be told I can only make the payment using my bank account number. I left work early to insure I had time to make the payment before the 10:00 PM Eastern cutoff using my bank account number. I first tried to make the payment using a live representative. After waiting on hold for over 25 minutes, I decided to make the payment using the automated service. After following its instructions perfectly three times, I was told each time that I'd made an invalid entry (even though I was reading the numbers directly from the bottom of my check exactly as instructed) and the service hung up on me.

It is now 7:00 PM Pacific time, so I have now been on hold AGAIN trying to talk to a representative for 27 minutes and have presumably missed the 10:00 PM EDT cutoff. This is one of the most frustrating experiences of my life.

I've made every payment early since the funding of my loan and now I'm going to have a late payment on my history because of this @#$%^*(^*^ company providing the worst customer service of any organization I've ever dealt with.

Word of advice; DON’T DO BUSINESS WITH THIS SLEEZY COMPANY!!!