Casoola Avis 242

I have never seen a casino like them, I decided to close my account by contacting customer service, so as not to close the account, they offer you bonuses hoping that you will lose more money!!!

RETENCIÓN DE PAGOS DESDE EL 19/03 - CASO 47904943 - VERGONZOSO

Pongo una estrella porque no se pueden poner cero. Llevo desde el pasado 19 de marzo intentando retirar mi dinero. He enviado toda la documentación por activa y por pasiva, incluyendo el collage de mi Cybertarjeta de CaixaBank con mi nombre y titularidad clara, cumpliendo con todos sus requisitos de seguridad.
​A pesar de haber enviado un ultimátum formal mencionando a la DGOJ, sigo recibiendo respuestas automáticas vacías. El soporte por chat (agentes como Teejay) cierra la conversación de forma grosera en cuanto pides explicaciones.
​Mi número de caso es el 47904943. Si en las próximas 24 horas no recibo la confirmación de mi retiro, la próxima notificación que recibirán será de la Dirección General de Ordenación del Juego (DGOJ) y del Ministerio de Consumo. No jueguen en este sitio si valoran su dinero y su tiempo.

Winkans 0,0 en account sluiten lukt je niet.... je kunt mailen wat je wilt. Is gewoon een slechte casino.

I am writing this review to warn others about my experience.

I requested self-exclusion / reported gambling-related issues, yet this casino continued to allow me to deposit and play without restriction. Even worse, I recently received promotional emails encouraging me to deposit again, which clearly shows that my account was still being treated as active.

This is a serious failure in responsible gambling practices. A platform should never allow a self-excluded user to continue playing, let alone send incentives to gamble.

I have contacted customer support, but all responses appear to be automated and no real solution has been provided.

I am currently requesting a full refund of the deposits made after my self-exclusion request. If this is not resolved, I will escalate the case further through legal channels and consumer protection organizations.

I strongly advise others to be cautious

This casino is absolutely ridiculous and one of the biggest scams out there! What an idiot I was to join this one! Big loss, customer service is terrible, and the reviews from earlier had a 4.3 rating, so I believed that!! I’m starting to wonder about any of these sites now! That’s a few times the ratings in one area are one number and then all of a sudden you go here, and you see all the negative ratings! I have to do my homework a lot better

Scammers, heb ze ook geraporteerd voor Illegaal aanbieden en account kun je niet sluiten. Ze hebben mij ook geblokkeerd van de chat compleet.
Ze horen achter de tralies.

Verzoek tot sluiting account duurt nu al een week. Ze negeren je gewoon. Win kans nihil. Communicatie erg slecht. Je kunt je geld beter ergens anders in stoppen want hier raak je het kwijt.

Stop your spamming.
I don´t even speak finnish.
I cant unsubscribe.
Pure harrasment.

Slechte site. Krijgt een bonus. Maar winnen doe je in het begin even. Maar als je 25 euro opwaardeert daarboven kom je zobiezo niet hoef je niet bang voor te zijn. Eerste paar spins geeft die wat daarna in rap tempo naar nul. Geeft die hooguit 1 op15 spins een keer wat terug. Slechte site zeker geen aanrader

My experience with Casoola has been disappointing so far.

My account has been pending verification since 24 February. I fully understand that KYC procedures are required, but the processing time now exceeds the standard timeframe mentioned in the terms.

I have contacted customer support multiple times and was informed that my case has been escalated to the verification team. However, I have not received a clear update, timeline, or confirmation whether any additional documents are required.

The lack of transparency and communication has made this process unnecessarily stressful. I hope the company improves its response times and provides clearer updates to customers during verification procedures.

I am still waiting for a resolution and my first pay out.

I will let you guys know if my withdrawal comes through.

I won 5000 euros on February 26th on number 23 money wheel, I played back 1000 euros, 4000 euros remained, after that I deposited 2 x 500 euros in 2 days and on the third day they blocked me, I can no longer access the site, no answer to my email, that is really not normal, what scammers

Smerige oplichters scam scam scam al paar 1000 heen gebracht geld ontvangen ze graag maar uit betalen ho maar duurt even zegen ze

Ze willen gewoon dat je je uitbetaling annuleer en veder speel gooi geen geld hier in die oplichters praktijken

One big Scam this casino , You can’t withdraw, and no response on emails ,
Dont play here

ESTAFA. Cuidado

I deposited €39 at this casino and received the 100% first deposit bonus for sports betting.
After wagering the deposit amount once on single bets with odds above 1.50, the bonus was activated.
After that, I placed single bets with odds above 2.00 and multiple bets with odds above 1.50 per selection, as required.
I have completed the required wagering, and my wagering requirement is €0/€468.
I’ve been trying for 10 days to get a clear answer through the chat and via emails, and they keep telling me all sorts of inconsistent things.
This whole situation is disgraceful.

Every positive reaction on this is fake.

The site is a clompleted scam. I won money and withdrawal it. 500 euro. After 3 days i asked how long it was gonna take. They said 3-5 days. After a week i send a email. Now i cant login and they say my account is under review. I deposit 200 and its gone now. Pls never use this site. Its a pop up link scam.

been waiting since November for my cash out, After providing all their required documents , received an email confirmation and then 2 weeks later the funds appeared back in the casino balance.

I reported them to the Malta Gaming Authotiry where they hold their online gaming license and have been told they are being investigated because of the extremely HIGH number of unresolved complaints all about the same issue. THEY DO NOT PAY THEIR CUSTOMERS

They owe me money as do their partner/sister sites I had money in my accounts and withdrawals pending and documents getting verified they kept giving me different bs... I want my money what can I do the sites don't exist now

Had a withdrawal of £1,000 pending now website is gone? I've been robbed, Going to sue them.

I have been waiting for my pending withdrawals to be actioned now for 8 weeks… feels like I’m not gonna see my winnings as casoola site is now down as the are no longer trading in the UK… any tips on where I can turn to get help in getting my pending withdrawals?