Cast Iron Superstore Avis 6

The website was very clear and easy to navigate. Out of all cast iron pipe and gutter websites Cast iron superstore website was the easiest to use and I could find everything I needed with ease. The products ordred were dispatched swiftly and everything arrived beautifully wrapped to protect the paintwork.
The customer is also super pleased with the quality of the products received and we installed. Based on my experience I would highly recommend this company.

Non existent customer service. Incorrect parts delivered as part of an order and absolutely no response to multiple requests to resolve. Beware.

Disgusting attitude - lying website.
I made the mistake of phoning Cast Iron Superstore after viewing its website, which widely advertises a 'price promise' with 'lowest price guaranteed'. The website says it 'will not be beaten on price' and to speak to its 'friendly sales team'.
I phoned, and the person at Cast Iron Superstore said he couldn't beat a genuine price difference of around £40. When I asked why, he said his website's guarantee is that he will beat prices 'if he chooses to'.
Cleary, the man on the phone seemed a little short of comprehension skills, so I explained what a guarantee means. Sadly, he was still unable to understand the concept, and seemed to think he can lie online.
In order to take this complaint to the ASA, I began recording the conversation.
I asked his name, and he said he was the managing director. I told him I would report his website to the ASA, and he told me to f*** off, and cut off the call. I have a recording of his abuse.
I had the competitor's quote in writing, but the obnoxious managing director at Cast Iron Superstore refused to view it - instead telling me to f*** off.
The ASA has since instructed this company to remove the price promise from its website, but Cast Iron Superstore continues to break the law.

The item I ordered unfortunately went missing in transit. To be fair this was not the fault of Cast iron superstore but appears to have been an issue with the delivery company. Cast Iron superstore got in touch, were helpful in resolving the problem and organizing the delivery of a replacement item without too much delay. I would recommend and use this company again.

The guttering I received was good quality. The delivery was late by a week, advertised and on the invoice as next day delivery but if I had not made contact who knows when it might have been delivered. Customer service poor and communication worse.

Some of my order was incorrect so was advised to return to the manufacturer who was a third party in order to get a refund. No details provided of who it should be sent to or how the refund would occur ( How much or when ? ) In essence I was requested to send returning parts in blind faith to a third party at my expense without knowing how, when , or how much refund I would receive.
They seem to have no policy regarding returns