The whole on-line process from application to initial funding and transfer of an existing ISA went through smoothly and quickly. I rang Castle Trust with a query regarding the interest rate on my ISA.... Voir plus
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Easy to set up a 1 Year Fixed Rate e-Saver 4.41% Maturity. So it isn't or rather should be complicated. Added 13th Apr Well fingers crossed. I'm just having difficulty with Plum ISA that can't... Voir plus
L'entreprise a répondu
I am impressed by the support and information that is available, since my induction as new investor, It has made the initial work of setting up my account details much easier than first thought. The... Voir plus
I requested an ISA transfer which should be in progress. You're not keeping me informed but you've already sent two requests to rate your performance.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Castle Trust Bank was launched as 'Castle Trust' in October 2012, and in June 2020 we became Castle Trust Bank – a fully authorised UK bank. We’ve offered fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Eligible deposits with Castle Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. We are also a provider of specialist buy-to-let, and property development mortgages.
Coordonnées de contact
Old Broad Street 25, EC2N 1HQ, London, Royaume-Uni
- castletrust.co.uk
4,4
Excellent
1 k avis
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…Excellent customer service.
No problem very easy website to navigate. I am very happy with the service.
23 mars 2026
Quick and easy set up and transfer from…
Quick and easy set up and transfer from current ISA
10 avril 2026
Easy moving my isa
15 avril 2026
Very easy to open an account and the…
Very easy to open an account and the transfer in of my previous ISA was handled quickly and seamlessly. Good rate on offer too.
27 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I requested an ISA transfer which…
I requested an ISA transfer which should be in progress.
You're not keeping me informed but you've already sent two requests to rate your performance.
16 avril 2026
Réponse : Castle Trust Bank
Thank you for taking the time leave a review and we’re sorry you don’t feel you have been kept informed of the progress of your ISA transfer.
We send an email the day after the account is opened to help set expectations on how long the process might take and send confirmation once the transfer has been successfully completed.
Quick and easy ISA transfer etc...
Quick and easy ISA transfer etc. Very Happy with the service and the Isa % rate too.
S.B.
7 avril 2026
Pleasant experience
Offer better rate compared to other providers. Staff are very helpful in explaining and resolving issues. Definitely would recommend if continues to offer good rates
8 avril 2026
Easy trouble-free transaction.
8 avril 2026
The account was easy to open and the…
The account was easy to open and the ISA transfer was completed promptly and without any problems. Rate of interest was very competitive
30 mars 2026
Poor Customer Service experience
I initially had problems transferring £20k into the account for the '25 to '26 tax year, I tried again with £1 which worked successfully, however when I then tried to transfer the remainder it was delayed and was then transferred into the '26 to '27 tax year. Your customer services told me there was nothing they could do even though HMRC provides mechanisms to "repair" ISAs. I will now have to pay tax on the interest from a lump sum payment which will have to go into an ordinary savings account.
7 avril 2026
Extremely smooth on-line process
The whole on-line process from application to initial funding and transfer of an existing ISA went through smoothly and quickly. I rang Castle Trust with a query regarding the interest rate on my ISA. I quickly got through to a helpful member of staff who answered my query clearly and professionally
25 mars 2026
Its a simple 1 year fixed isa
Its a simple 1 year fixed isa. Whats to muck up?. I wont look at it again till the end date.The set up was easy and the transfer problem free, so all good on that end.yeah five stars, keep it up 🫡
30 mars 2026
Very easy to speak to someone ( not a…
Very easy to speak to someone ( not a bot). Problem with setting up account because I did not receive a PIN number in the post was sorted but it fid take a few phone calls
7 avril 2026
Great experience from Cerys
Cerys was well informed absolutely fantastic patient with me and polite
Normally speak to Scott
He’s great to
28 mars 2026
Very helpful support team when I needed…
Very helpful support team when I needed some help, knowledgeable, polite and friendly and not a long wait on the phone.
8 avril 2026
Application process was very easy
1 avril 2026
Opened a new account with castle trust…
Opened a new account with castle trust and the ISA transfer was handled smoothly. Thanks !
1 avril 2026
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