We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verba... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We have a swim spa/hot tub installed and serviced by Catalina Spas and right from the start they were brilliant! Installation was a tricky one, but carried out professionally and on time - despite t... Voir plus
very happy with the speedy delivery and very happy with the product which was a replacement for an older item
Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We rece... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Catalina Spas™ Ltd was formed in 1997 making us the longest established Hot Tub and Swim Spa supplier in the UK. Catalina Spas ™ is proud to be a family business, supported by a dedicated and professional friendly team. We take great pride in our business and set the highest of standards of service.
Coordonnées de contact
4,6
Excellent
53 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Catalina Spas Ltd - UK
Thank you so much for your review! We really appreciate your kind feedback and support.
– The Catalina Team
Very quick delivery
1 juillet 2025
Réponse de Catalina Spas Ltd - UK
Thank you so much for your review! We really appreciate your feedback.
– The Catalina Team
Already recommended to my friends! High quality with friendly service.
Cannot recommend Catalina Spas highly enough!
Right from the start they made time quickly to show us around and advise on what would be most appropriate to our needs. We agreed on an ex demo and Carl provided a great quote and full support.
Amy and Laura always on the end of the phone for my endless questions!
A site visit by Stephen ensured that we could take the steps necessary to have installation without the need for the extra cost of a crane.
Installation day was tough and the team under John worked hard to protect our property as we got it round some quite tight corners!!
We had a small issue with the purple light showing red and John was round in a flash to sort us out.
I only wish that we had not already ordered our pergola as would definitely have gone with them.
20 mars 2025
Avis spontané
Réponse de Catalina Spas Ltd - UK
Thank you so much for your review and recommendation!
We're thrilled to hear that your experience with us—from the initial visit to installation—met your expectations. It was a pleasure helping you find the right spa, and we're glad the team could all play a part in making things run smoothly for you.
We appreciate your kind words
Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
Thank you so much for your review!
We're glad we could assist you and that you were able to reach us by phone easily - The Catalina Team
Very helpful from order to delivery..
Very helpful from order to delivery..
Thank you..👍🏻👍🏻
19 mai 2025
Réponse de Catalina Spas Ltd - UK
Thank you so much for your review! We're glad everything went smoothly and really appreciate your feedback.
– The Catalina Team
We inherited a Catalina hot tub from…
We inherited a Catalina hot tub from previous owner. We didn't know who we should contact for servicing and missing cabinet key. Amy was so kind and helpful to answer my emails. Now we are enjoying the hot tub which is 10 years old but working very well. I definitely recommend this company.
25 avril 2025
Réponse de Catalina Spas Ltd - UK
Thank you so much for your review! We're so glad we could help, and it's great to hear you're enjoying your hot tub. Your recommendation means a lot to us.
Thanks again,
The Catalina Team
My order was delivered quickly and I…
My order was delivered quickly and I was very pleased not only with the quality of my products but also the very kind consideration to my order I received from the team with the order I would definitely use again
16 avril 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your order and the service we provide.
Thanks again, The Catalina Team
Very helpful advice re my recent…
Very helpful advice re my recent order.
I made an on line order as ot was out of hours but early the next morning a very helpful young lady rang me and gave me advice re my order.
9 avril 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide.
Thanks again, The Catalina Team
Incredibly quick delivery, no quibble refund
Incredibly quick delivery. Sadly, I ordered the wrong part but assistance and a refund was offered and gained with no hassle.
27 mars 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide.
Thanks again, The Catalina Team
I have not received the spa filters and…
I have not received the spa filters and there was no communication from the delivery company fed ex for me to be able to arrange delivery. This is very inconvenient as I work full time
25 février 2025
Réponse de Catalina Spas Ltd - UK
We're sorry to hear about your experience with the delivery of your spa filters. As we rely on FedEx for shipping and delivery updates, we unfortunately have no control over their communication. However, a member of our team will be in touch shortly to assist with arranging re-delivery of your order.
Many thanks, The Catalina Team
Easy to navigate website
Easy to navigate website. Found the replacement parts immediately. Quick delivery. Delivery charges ridiculously expensive.
3 février 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you found our website easy to navigate and that your order arrived quickly.
We understand that delivery costs are an important factor, and we regularly review our pricing to ensure we offer the best balance of speed, reliability, and value
Thanks again, The Catalina Team
Good telephone sales good knowledge
Good telephone sales good knowledge, very helpful
Staff. Thank you.
28 janvier 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide.
Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your new filter and the service we provide.
Thanks again, The Catalina Team
Found Catalina Spas Ltd really helpful…
Found Catalina Spas Ltd really helpful and the parts I need were sourced and supplied really quickly.
1 novembre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the parts and the service we provide. Thanks again, The Catalina Team
We are really pleased with our new 6…
We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verbally and in print were given to us. We have subsequently ordered more chemicals and filters which also arrived promptly.
29 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are pleased to hear that you are enjoying your new hot tub!
Thanks again, The Catalina Team
Great service with quick responses
Great service with quick responses. Nothing was too much trouble when I rang to check if I was ordering the correct item. I was able to WhatsApp a picture and a link came back within minutes. Even able to help advise when I was having trouble installing.
16 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the parts and the service we provide.
Thanks again, The Catalina Team
Not super helpful on old models
Carry spares, but if you email asking questions will either not respond or just send generic links to 'what they have'.
16 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, we do appreciate all feedback as it helps us improve.
We are sorry that on this occasion our service wasn’t up to our normal standard.
We do value your business and if we can help with any parts or queries going forward, please do get in touch with us by email sales@catalinaspas.co.uk or call 01980 611555
Great service thank you!
4 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide. Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the parts and the service we provide. Thanks again, The Catalina Team
Not Great.
The product was good when it eventually turned up but getting hold of it was something else.
Initially you forgot about our order until I chased it.I was then told it would be dispatched the next day.I was then told the product was discoloured and if I didn't want it you had nothing else in stock.
On deciding to proceed I was told it would be sent to me the next day.It wasn't.I then chased again and was told that the person I had been dealing with was on the sick and had failed to dispatch it or ask someone else to do so .
I eventually received it and it seems a good product but the customer service was woeful.I wouldn't use your company again.
16 août 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave your feedback. We deeply apologise for the experience you had with us, and we completely understand your frustration.
We are a small family business and unfortunately, due to an unexpected staff sickness, in this instance we faced what can only be described as the ‘perfect storm’, leading to your order slipping through the system. This is not the standard of service we strive to deliver, and we are truly sorry that we let you down on this occasion. We have put in place added procedures that should prevent this happening again.
We value your business and would love the opportunity to make this right. If you would be willing to give us another chance, please reach out to us via email at sales@catalinaspas.co.uk.
Again, we sincerely apologise for the inconvenience caused and appreciate your understanding.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.