Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Service de cloud computing
  2. aussi dans
  3. Entreprise de logiciels
  4. Service de stockage en nuage (cloud storage)

Écrit par l'entreprise

CBackup is a secure cloud backup service that allows you to automatically backup files from unlimited computers to secure clouds, transfer and sync files from one cloud drive to another for backup, and combine multiple idle cloud storage to store backups without any cost.


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2,9

Moyen

TrustScore 3 sur 5

7 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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2,9

Tous les avis

(7)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

This is a garbage product read before you buy

This is a garbage product and a garage company with garbage support. Do not bother buying it, stay away. I purchased the premium package and the product has a glitch which keeps logging out my account and I lose all my scheduled backups. I have been grilled by my office manager for losing client's backup. I have reached out to support so many times advising the issue, their response was ( there might be a problem with your network, please check it out). What a sad looking respond. This is a cloud product and the account login should not time out, unless specified in the product code when developing the software/App. Inside the GUI there are no options to trigger the account login timeout. In the main login page, there is a Keep me logged in box to tick that I keep ticked all the time, still does not work, I get logged out of the account on the daily basis 5 to 10 time a day and lose backups. I use other cloud products on the same server and I never get logged out. I am going to make sure to write a review on every social network to make sure no one buy this garbage of a nightmare product. Shame on you for taking people's hard earning money and not fixing your sad product’s issues. I have screenshots and emails corresponding with CBackup support as evidence to prove my negative review for this sad product. I wish there was an option where you can write a review and select below -100 stars.

18 avril 2024
Avis spontané
Logo de CBackup

Réponse de CBackup

Thank you for your feedback. The loss of scheduled backup may be caused by specific reasons. We are sorry that our service did not satisfy you. If the problem is still unresolved, we can provide you with one-on-one technical assistance. Sorry again for the trouble caused to you.

Noté 1 sur 5 étoiles

Garbage...Simple copy works as well

When I think of the word, "sync", I think of two-way sync. In other words get both locations in sync. This product does NOT do that. I have a local 2TB HD and I tested it by trying to sync one folder. It doesn't sync, it copies. Also, when I seleceted the two filders I wanted to sync, on the cloud side it created a NEW folder with the same name of the folder I wanted to "sync" to. This means it copied EVERYTHING when it didn't have to. It took 3 days.

For instance, I had a folder locally called, "guitar". I attempted to "sync" it to a Drop Box folder called, "guitar". Instead of sync'ing, it created a completely new folder within "guitar" called guitar and copied EVERYTHING. That's hardly a sync. Since I could have just done a direct copy and gotten the same results, I will be cancelling my subscription.

16 février 2024
Avis spontané
Noté 1 sur 5 étoiles

File Cannot Be Deleted and Cannot be Downloaded

I create Cbackup account WITHOUT connecting it to another cloud storage account, 10Gb is all I have. But they don't allow me to delete files. I tried to contact their support email and they confirm I cannot delete my own files!

Downloading files also problematic. It says that I need to download Cbackup client in order to download large files, but I already have the client and I can't find a way to view my files and download it.

Stay away from this service, they practically scammers: stole your files, deceiving you to upload your files into their service and when you need it back, you can't download it. No matter what happen, just avoid!

9 septembre 2022
Avis spontané
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Réponse de CBackup

Thanks for your review.

Want to confirm that you are backing up files to the CBackup cloud? If yes, you can delete files in CBackup cloud by deleting the backup task in the desktop app (Tasks - File Backup - Three-dots Icon - Delete). Once you delete, the data will be cleared from our database.

You can view files in the CBackup cloud in web app. What's more, you can also restore the entire backup in the CBackup cloud to download files without size limit through the desktop app (Tasks - File Backup - Three-dots Icon - Restore).

Noté 1 sur 5 étoiles

Avoid

Avoid!

Once you have stored your backup files onto their servers it is impossible to access them, either online or through the client application. That means, if you want to erase your files that are stored on their servers, you can't, it's simply impossible! That also means, if you delete the backup task on your client, your files will remain on their servers forever and you will never know what they are going to do with them.

If you try to contact them to ask why it's like that, you'll get no answer.

Moreover their client software is clunky, as it easily gets endlessly stuck in a single backup task, for example for hours and hours it gets stuck at "Counting files number".

As I've said, avoid.

10 février 2022
Avis spontané
Logo de CBackup

Réponse de CBackup

Sorry for your problem.

Did you create a backup task to back up the files to the CBackup cloud? If yes, you can access the files through the web app, you can also delete the backup task on the desktop app (Tasks - File Backup - Three-dots Icon - Delete) or delete the account from the web app (Account - Email - Delete Account) to delete the files in the CBackup cloud, and as long as you delete, the data on the server will also be deleted synchronously, so you don't need to worry about the privacy and security of your data.

In addition, there are many factors that should be considered when the task is stuck, like the size of your files, the type of your files, the number of the files, the type of your clouds, the API restrictions of the cloud providers to third-party services like CBackup, and so on. For example, if the big size folder you transferred has too many and too small files, then it would take much time to count these files.

If possible, hope you can contact us at support@cbackup.com and offer more details about your situation. By learning more, we can improve our product to better serve more users.

L’expérience Trustpilot

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