Consumer Dispute Resolution Avis 

Can only echo 93% of reviews - total waste of time, paid for by retailers and presided over by some pompous idiot Sir Somebodyorother. It is a trade body, set up to support retailers, do not think for one minute it will support customers - you will be disappointed. Government should step in and close this immoral organisation. All retailers have to do is lie or distort the facts and get a determination in their favour. You have no right of appeal.

Unfortunately, there isn't any negative rating option otherwise it could have gone the infinite negative. Clearly CDRL works in favor of companies and not supporting even the right complaints of consumers. This is why retailers probably refers to cases to CDRL. I wasn't having any good feelings about CDRL and it prooved to be tru today. Contacting CDRL was anyways a big mistake.

Really don't waste your time, waited 5 months for a outcome for my complaint about being mis-sold battery storage for my solar from E-ON. I went into great detail as to why my complaint was valid and said if EON could provide calculations as to how the battery storage could be used fully would be happy and drop my claim. Simply got a response saying my complaint was unsuccessful, no reasons apart from a obviously templated letter.

Despite no response being lodged by IKEA to my complaint the adjudicator still found against me on the basis my claims were unsubstantiated. The ONLY evidence to consider was my written evidence. A complete waste of time and in my view unethical. Some people would fall for this believing they did not have a case. Do not waste your time. It also took months.

Honestly don’t bother, they are all crooks. Curry’s laughed at me when I said i would take the matter further, they said CDRL will never dispute them and always make a decision on curry’s favour. They were right about that.

Waited 3 months for a decision due to an awful sofa from SCS, which SCS admitted was faulty. They then blamed it on me being pregnant. I then had to chase for my ‘findings’ twice. Suddenly got an update finding in favour of SCS.

Don’t waste your time, go straight to small claims court.

This outfit has no interest in correctly applying law or fact. It refused to consider evidence or a response to the defence without any justification. My case was clear cut in that the retailer was in breach of contract and negligent, and yet it ruled in Curry's favour. It has no regards to timescales provided and the decision was issued one month late without any updates in the meantime and ignored entirely requests for the same. It is reprehensible that people like the CDRL are authorised to issue legally binding decisions and I will be filing a complaint with my MP and the relevant authorities as they clearly have no respect for the rule of law and are inherently biased towards the rogue traders. Such conduct is giving a terrible name to ADR which is not only professionally irresponsible, but is foolish. I will now have to appeal to the High Court and will clearly avoid this entirely inept and immoral organisation like the plague going forward. When retailers and banks etc (the Financial Ombudsman) feed reprobate arbitrators, like this one, their crust, there is clearly no independence at play and this is something we should collectively take up with our MPs if we want real change. Best of wishes to you all in obtaining justice.. the individuals working here are clearly in this profession for a very different reason and that’s on their conscience.

I believe this system is endemically corrupt. It is clearly not impartial and set up to deflect complaints for business. Currys sold me a junk tv that failed after 18 months and when I complained they told me to go to this shower, CDRL. I stupidly assumed they would be impartial. Just a waste of my time. Dont waste yours, you will get nowhere.

Extremely dodgy company in my opinion. Had to threaten court action against them as they refused to give me a resolution after 4 months. They then bombarded me with 14 emails telling me to check my online account. No surprise to say they ruled against me. At no point did they give me an explanation or any evidence or information from IKEA who I was pursuing the claim against. I did smell a rat when IKEA fell over themselves give me their details a while ago. They say they won't do anything if you disagree and have the go to court instead. Please don't waste your time. Take the company that you have a problem with to the small claims court instead.

Took 180 days after many tickets raised to get a resolution. Put a complaint in around end of October and got a reply tonight,28th December. Don't waste your time, go straight to small claims. Retailers pay this company for their service.

E.ON domestic installation of PV panels in May 2022 was badly managed and resulted in a complaint. E.ON failed to respond so I contacted CDRL on 18th July and described what went wrong in great detail. CDRL promised to reply within 90 days but went over without notification. CDRL's final determination on 8th December simply said: "Dear Claimant, I note that in this instance your claim has been unsuccessful and therefore there is no remedy awarded..." CDRL should have at least explained in outline why my claim was unsuccessful. I looked at the CDRL website but couldn't find anywhere to offer feedback which might help them to improve their process. After all the effort of making what I felt was a justified claim I get the feeling that CDRL have "given me the brush off."

Dont waste your time, if you have a dispute ,they will always back what you have been told already by the people you disputing against , that is why retailers especially, tell you to go to these companies, they know they will be backed by them , and we think we are getting independent judgement, when obviously not !!

Can't give zero stars! I read these reviews before making my claim and I still wasted my time anyway thinking mine may be different. Spent hours writing my case and providing evidence; it takes them 4 months to make a final determination (and that's only after I email them) and all they write is "null"... all the effort I put in (as they require so much) and they don't have the decency to explain why. Waste of time and effort, this company is only there so the companies who sign up their service have somewhere to fob their complaints off too.

I agree with other messages - CDRL is a complete waste of time. They took months to reply to my complaint and eventually ruled in favour of the retailer without any clear and logical explanation as to why. Don't bother using their service.

As I suspected, the reason the company were keen for myself and my wife to use CDR is that they funded this ombudsman in the first place . Just a massive waste of time and effort and licence to get out of taking any responsibility. How many companies offer to train you to shut a uPvC door as the fault is in the user shutting it too hard. And the Ombudsman agrees !!!

Logged a case with ADR on 23 MAY. The determination was supposed to be reached by 12 September but nothing happened.
I emailed in late september. Again in mid October. No replies. It's like talking into a black hole.

Hey Stephanie Lewis. Head of Retail ADR - why dont you do your job.

After reading other reviews I was very sceptical about using CDRL and thought this would end up being a costly court process however I am very pleased to say that CDRL upheld my main issue with the retailer - currys. It did take longer than expected but not much longer, they were quick to respond via the inbox. Overall I'm pleased with the outcome, their reasoning was clear and fingers crossed the retailer don't take too long to refund me.

I'm a bit disappointed that they don't consider the stresses of raising a complaint and having 6 months of worry as reason for compensation as there's no proof of loss, even though it was clear how much time had been spent trying to resolve the issue, however that was just me looking at it from a financial services customer outcome mindframe.

Knocked down a star just because the website can be hard to navigate and I also can't view full messages and creating the initial case was long and a nightmare. The email address to send evidence to only pops up once would be good to display that elsewhere too.

Thankyou to all at CDRL I feel as though a horrible weight has been lifted from my shoulders. Action Fraud are now also aware this dispute has been resolved and the retailer have been advised to refund me.

If only I’d read these reviews before wasting months of my time in trying to hold CurrysPCWorld to account for an appalling service! It’s clear what side CDRL are on and it’s definitely not the consumer! The evidence I provided was compelling and I even had a solicitor look over it ! BUT CDRL found in CurrysPCWorld favour….

Do not put any effort in a CDRL complain. It took me almost 3 months to receive a final determination and if you read the report carefully it does not make sense at all. Contradiction after contradiction.

In my case some items missed in my parcel. The seller (ASOS) only provided a list with the items + track and trace. And that is enough for them to keep away with this scandal! A list + track and trace... First of all, the list was only from my order so it makes sense that all items were shown on that list since that is what I initially bought. The track & trace only confirms that I received the box, which I did. Both 'evidences' have nothing to do with missing items in the box.

Waste of time. You get a descent file of 12 pages but there is nothing in it that makes sense.

CDRL have extremely poor rating and it is clear why. In my case a large distributor of laptops failed to meet their own terms and conditions and left me with £100s of pounds in losses chasing up a repair. CDRL offered a net negative compensation of only £80 which does not even cover my travel which means there hasn't even been compensation for extreme rudeness in store - it is a shame that consumers have to use this company and that they do not discuss the claim at all with consumers.

I have to say this site is disgustingly outrageous and no one should use it unless you want to be ripped off.