CDS Home Services Avis 

From start to finish, the process was not handled well. There were too many delays and the professionalism of some of the personnel was sorely lacking. I got into a shouting match with two technicians. One of the technician was dishonest when providing the price for additional equipment needed to complete the job. Near the final visit, it was determined work was not properly completed (only the basement level worked during the test) and the customer was not allowed an opportunity to confirm the circuits prior to the test.

Always very responsive from receptionist to the techs. Reasonably priced as well.
Thank you!
Sarah

Everything was installed on the dates that were initially established. All of CDS staff were extremely responsive and knowledgeable. The electricians who installed the generator were on time even though they were 120 miles away. The work they did was outstanding. While they were working they maintained a neat and clean worksite. They were professional and respectful. The weather wasn't the best (rain and 39 Degrees), but they never let that get in the way of completing their work.

CDS described the process and schedule and implemented the project exactly as described. Whenever I had a question, they had a clear answer.

Jake was very friendly and knowledgeable about my system. He answered all questions. Look forward to working with him in the future.

My husband and I started the journey to have a whole home generator installed at Home Depot. Shortly, a representative from CDS home services, authorized Generac dealer, contacted us to review our home size and to establish the correct size generator that we would need to meet our needs. We did have a delay because while we had gas service to our home, the pressure was not sufficient to handle the generator. So we had to go through BGE, and after quite a few delays we finally got a date for them to install new gas lines, put in a new gas meter, etc. . I’d like to add that McAllister Plumbing did all the in house installation of the gas lines. Just to mention since we were having all this work done, we went ahead and had McAllister install a tankless hot water heater. They did a terrific job. I want to mention we approached this project very methodically. I got three estimates from very reputable companies, but I did go with CDS after reading the history of the company, their estimate was very much in line, fair, and the contact that I had had with the employees was exceptional. This is not an easy project. It involves tremendous coordination between the homeowner, the company that you select to install your generator, BGE, and then, if you need an upgrade for your gas, that has to be considered as well. I must say from start to finish, CDS employees were exemplary. I was kept informed by personal phone contact or email as each step of the project was performed. My first contact was with Dana and I’ve, as the project moved forward, interacted with Tash, Denise, Jay. There were many different crews that came to the house during the installation process….. the delivery crew that brought the generator, the company that installed the new gas lines, there were several different electrical crews as well as the company that installed the new gas lines on the inside of the house. My point is that every installer, worker that came on my property was so efficient, very polite, and truly answered each and every question or concern that I had. They went out of their way to educate me and to point things out about the operation of the generator. In particular, Brandon was very helpful in assisting me connecting my home link service to the generator and then of course to my phone. Dealing with CDS Home Services has truly been a pleasure. They are extremely courteous, professional, and VERY knowledgeable. Highly recommend CDS! Dot Bucharewicz (home owner)

The personnel appeared knowledgeable and availability of assets was excellent. No real effort was made to repair damage to my yard caused by burying the electrical line. Same issue after final installation of panels inside and outside the house. Also, the no real effort was made ensure the I as the owner was comfortable and understand operation of the generator or how the mobile app worked. Appeared he was in a hurry to depart.

Throughout the entire purchasing and installation process, CDS did a great job of keeping me informed. The installation was professionally done with great care.

Smooth appointment settings and the tech, Charles, arrived as scheduled and explained everything at time of service.

very helpful customer service representative.

CDS performed all excellent maintenance on my 22k generator. My battery terminal showed signs of corrosion so the tech cleaned and replaced it as well as other maintenance items. He also cleaned the outer shell which gave the generator a newly purchased look.

Thanks CDS…

The technician was very knowledgeable, answered all my questions and gave good insight into what work he performed and what we should watch for in the future.

Installers were very knowledgeable, answered a lot of questions we had about why certain things were happening during the install process. Initial generator placement was... interesting (was placed on its pad 180 degrees from how it should have been, which necessitated a re-placement), but the actual generator hookup was entirely perfect with incredibly knowledgeable people.

The representative was able to

Communication was key. I was able to communicate directly with the coordinator to get questions answered and very timely followup. My only critique was when the unit was connected to my electrical panel, the team did not cross check to ensure all of my power panel was turned on. This resulted in a freezer being offline for 36 hours. I did find each team member onsite was very respectful, did their job diligently. Would not hesitate to recommend to others.

All of the steps for installation were explained and the appointments were scheduled well in advance.

From the beginning of the project to the final inspection everyone from CDS Home Services was exceptionally efficient, polite, courteous, and knowledgeable.

From start to finish of the generator installation. The customer support and communication was top notch. Dana is the best a true asset to CDS.

Chris came to see why my Generac generator was not working. He diagnosed the problem, changed the two parts and explained what they do. Chris was knowledgeable, courteous and friendly. I will definitely use CDS and Chris again and will refer to friends and family. Much appreciated.