Cedrow Avis 

I received this a foot brace from this company after they advertised on Facebook, after receiving it, I found that it did nothing to help with my foot drop so as they advertised that if not satisfied I could send it back within 30days which I did, Thus was posted 48hr Royal Mail Tracked and this comapany after sending them tracking info actually picked this up from the delivery office, this was on 3rd Sept, after emailing them approx 5days later to ask what is happening to my refund I keep getting fobbed off with we have to match the return to your details, this cannot take nine days, the customer service is awful and I am thoroughly annoyed with them keeping me hanging on, if I don’t hear from them by next week I will take it up with my bank to start a refund,Awful company to deal with

I never received the product. I would like a refund and nobody will answer me eith a solution. I have been trying since last week. It was shipped at the beginning of August and I never receievedit.
Can I please get a response?
Thank you.
Gail Comeau 514 473 0214

This was by far one of the worst online shopping experiences I have ever had.

The company advertised a shipping timeframe of around 7 days, but my order ended up taking more than 30 days to arrive. Throughout the delay, I was repeatedly given excuses involving distribution and the delivery company.

When the product finally arrived, it was the wrong size and I was unable to use it. I contacted customer service, and at first they appeared willing to help. They asked for my shoe size and additional information, which I provided. After that, communication essentially stopped.

I have emailed repeatedly trying to get this resolved because there is no phone number where you can speak with an actual representative. At this point, I am stuck with a product I waited over a month to receive and cannot use, with no meaningful assistance from the company.

Based on my experience, I would strongly caution anyone considering ordering from Cedrow. The shipping promises were not accurate, customer service communication was extremely poor, and my issue remains unresolved.

The product arrived and looked used, sent it back to a UK address and loads of crap emails wanting me to confirm shipping, proof of delivery and since then I have been waiting 4 weeks for my money back...

STAY CLEAR OF THE PRODUCT AND COMPANY, ITS A SCAM

placed an order that took weeks to arrive, when it did it was faulty, contacted them 3 times and when they did reply the gave me a return address in the USA that I would have to pay for despite the item being faulty when it arrived.
Am perusing a chargeback through my bank. Will never place an order with this company again.

Bought a ‘drop foot brace’ for my husband off Cedrow it snapped within 4 weeks. When I emailed them they replied promptly and asked for photographs which I did. They offered a replacement which I accepted. To date I have not received a replacement and neither are they answering several emails i have sent them.

AVOID CEDROW AT ALL COSTS

I cancelled merchandise and Cedrow shipped product anyway. They are totally ignorant of emails and their shipping is the worst. They do not supply any tracking information, to prevent buyer from refusing delivery at the door. AKA: Sneaky Delivery.