The team at Basingstoke are excellent. Good knowledge of products, know our particular needs and products we use on a daily basis, good stock levels, second to none service in sourcing and delivering... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 20, Sherrington Way, Lister Road Ind Est, RG22 4DQ Basingstoke, GB
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Used to have an account with CEF some years ago but now occasionally deal with them online. This is the 2nd order in succession where the item has been delivered ontime, overnight to DX's Andover dep... Voir plus
L'entreprise a répondu
I ordered the wrong item on-line but was able to return it to my local store and get advice and order the correct items.
L'entreprise a répondu
Great service. Can't fault the service from CEF, arrived well packed on the specified day. Also it was the best price I found, by over £20.00, so great value as well. Many thanks.
L'entreprise a répondu
À propos de l'entreprise
- Grossiste en matériel électrique
- Cablô-opérateur
- Grossiste en appareils électriques
- Grossiste en éclairage
- Fournisseur de vis
- Fournisseur d'équipements d'énergie solaire
À propos de CEF - BST
Écrit par l'entreprise
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Écrit par l'entreprise
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Coordonnées de contact
Unit 20, Sherrington Way, Lister Road Ind Est, RG22 4DQ, Basingstoke, Royaume-Uni
- 01256 469788
3,9
Bien
15 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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On time and correct
21 avril 2026
Réponse de CEF - BST
Thank you very much for your review Roger.
Best Regards
Adele Feller (Customer Services Manager)
Awful company
They couldnt find my order and accused me of lying. Very disorganised.
Wilsons Electrical sorted it out.
12 décembre 2025
Avis spontané
Réponse de CEF - BST
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
I am afraid no contact details are provided against this review so we are unable to get in contact with you by phone or email, please could you e-mail customerservices@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Adele Feller (Customer Services Manager)
The team at Basingstoke are excellent
The team at Basingstoke are excellent. Good knowledge of products, know our particular needs and products we use on a daily basis, good stock levels, second to none service in sourcing and delivering materials on time. We look at CEF Basingstoke as a partner to our family run business. CEF is now our sole supply which I have never done in the 37 years in the contracting industry solely because of their team and the service they deliver.
30 juin 2025
Réponse de CEF - BST
Thank you very much for your review & feedback.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - BST
Thank you very much for your review Brian.
Best Regards
Adele Feller (Customer Services Manager)
Good prices good service prompt…
Good prices good service prompt actions, and friendly too
27 novembre 2024
Réponse de CEF - BST
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - BST
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Used to have an account with CEF some…
Used to have an account with CEF some years ago but now occasionally deal with them online. This is the 2nd order in succession where the item has been delivered ontime, overnight to DX's Andover depot and then delivered later that day to CEF's Basingstoke depot. Once there both deliveries have seem to disappear in the depot. This time 3 days later a call to CEF-online's customer services who resulted in them ringing CEF-Basingstoke immediately which resulted in the "lost" delivery being found within the depot!
25 avril 2024
Réponse de CEF - BST
Thank you for your review and feedback Peter.
We apologise that we have not provided you with an acceptable level of service.
A member of our CEF team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - BST
Thank you very much for your review Derek.
Best Regards
Adele Feller (Customer Services Manager)
Great service
Great service. Can't fault the service from CEF, arrived well packed on the specified day. Also it was the best price I found, by over £20.00, so great value as well. Many thanks.
20 novembre 2023
Réponse de CEF - BST
Thank you very much for your review and feedback Paul.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - BST
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Wrong item quickly sorted.
I ordered the wrong item on-line but was able to return it to my local store and get advice and order the correct items.
5 novembre 2022
Réponse de CEF - BST
Thank you very much for your review and feedback Doug.
Best Regards
Adele Feller (Customer Services Manager)
Brilliant service at your Basingstoke…
Brilliant service at your Basingstoke branch, staff were so helpful and i was able to make my choice of the two comms cabinets that I had selected, best thing was I could order it on the web site and it arrived the very next day with another cardboard box around the original to protect it, top quality cabinet, I have been here many times but this is the first time I was able to leave a review and would definitely recommend CEF to my fiends and family :-)
6 octobre 2022
Réponse de CEF - BST
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
great please to get all your electrical…
great please to get all your electrical needs plus more, great team to work with, have been using them regularly know for nearly 12 years
14 septembre 2022
Réponse de CEF - BST
Thank you very much for your review and feedback Keith.
Best Regards
Adele Feller (Customer Services Manager)
Issue sorted
Ordered via the website on a Sunday night as I needed the items Tuesday latest, but got a email message late Monday night saying the order had failed and that I should contact my local branch. As my branch wouldn't know about the issue until the Tuesday morning, this was a big worry as I needed the items that day.
I must say, Basingstoke branch were fantastic and on the Tuesday morning got the local cef to where I was working in Wales, a driver and although he had to get stock from more than one site, still managed to get all my items to me by midday. Fantastic service and a great response to an issue on their system.
26 novembre 2021
Réponse de CEF - BST
Thank you very much for your review and feedback Damon Tayler.
Best Regards
Adele Feller (Customer Services Manager)
excellent customer service
22 novembre 2021
Réponse de CEF - BST
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
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