The items I ordered were not as stated on the website. However returning the items was easy and no issues.
L'entreprise a répondu
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Two lads who served me were really helpful. “The big lad” left his lunch to provide fantastic product information and his colleague did some complicated returns. Massive thanks 🙏
L'entreprise a répondu
I went into CEF in Kensington today to buy a £4 bulb. I was charged "accidentally" £147.11 I now have to wait 3 to 5 days to get my money back. Meantime I have direct debits which will bounce. If I... Voir plus
L'entreprise a répondu
The site was easy and clear, very competitive price in the market place. Delivery was quick even with there normal postal service. Good company. Marc
L'entreprise a répondu
À propos de l'entreprise
- Grossiste en matériel électrique
- Cablô-opérateur
- Grossiste en appareils électriques
- Grossiste en éclairage
- Fournisseur de vis
- Fournisseur d'équipements d'énergie solaire
À propos de CEF - KES
Écrit par l'entreprise
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Écrit par l'entreprise
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Coordonnées de contact
13, Latimer Road, W10 6RQ, London, Royaume-Uni
- 020 8969 9644
4,3
Excellent
9 avis
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The items I ordered were not as stated…
The items I ordered were not as stated on the website. However returning the items was easy and no issues.
16 décembre 2025
Réponse de CEF - KES
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager
Réponse de CEF - KES
Thank you very much for your review Roger.
Best Regards
Adele Feller (Customer Services Manager)
The company online purchase experience and price was good.
The site was easy and clear, very competitive price in the market place.
Delivery was quick even with there normal postal service.
Good company.
Marc
8 avril 2025
Réponse de CEF - KES
Thank you very much for your review Marc.
Best Regards
Adele Feller (Customer Services Manager)
Two lads who served me were really…
Two lads who served me were really helpful. “The big lad” left his lunch to provide fantastic product information and his colleague did some complicated returns.
Massive thanks 🙏
7 mars 2024
Réponse de CEF - KES
Thank you very much for your review and feedback Daniel.
Best Regards
Adele Feller (Customer Services Manager)
Charged 30 times too much
I went into CEF in Kensington today to buy a £4 bulb. I was charged "accidentally" £147.11
I now have to wait 3 to 5 days to get my money back. Meantime I have direct debits which will bounce. If I hadn't checked my phone (as I paid with Apple Pay and you get a payment notification), i would have walked out of the stoor nonethewiser.
23 mars 2023
Avis spontané
Réponse de CEF - KES
Thank you for your review and feedback Paloma.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - KES
Thank you very much for your review Michael.
Best Regards
Adele Feller (Customer Services Manager)
My go-to electrical consumables supplier
CEF has been helping us source and deliver quality electrical components across the group Central London sites. With their outstanding customer service, attention to detail the Latimer Road Team is our number 1 choice for electricals.
Kat
31 janvier 2022
Réponse de CEF - KES
Thank you very much for your review and feedback Kat.
Best Regards
Adele Feller (Customer Services Manager)
Stay away, very arrogant and rude staff
The branch is a disgrace to customer service.
Came as first customer at 7am to pick up an order, been told our trade Acc has been stoped as it was in debt, called our office to sort it out and after 30 min it was cleared. Came back to store and seen a lot of customers, so asked the guy stacking the shelves to pass the message to the manager who was dealing with my order at the begining, that it all was cleard, but was told he is in meeting and phone call, which was a lie as I could clearly see the manager. So been told to wait in queue, this is now 45 min in store. When I commented about bad customer service, I was called rude and manager had started aggressively shouting at me that I was wrong and all.
Eventually he told me, and he new that from the beginning, that they don't even have any of my items in stock anyway and it has to be ordered. So why I was been told to clear the account and pay for something if they don't even have items that I need for.
Absolutely waste of time, stay clear from this store, very arrogant and rude staff.
7 décembre 2021
Avis spontané
Réponse de CEF - KES
Thank you for your review and feedback Evaldas.
I am afraid no contact details are provided against this review for us to be able to speak with you on this matter.
please could you e-mail customer.services@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Adele Feller (Customer Services Manager)
Well done Latimer Road CEF
Although it did take a while initially to get served, even though the store was quiet, the staff were very helpful and gave good advice, my second visit to pick up the items i ordered was really good, the staff were again helpful and polite.
22 novembre 2021
Réponse de CEF - KES
Thank you very much for your review and feedback Trevor.
Best Regards
Adele Feller (Customer Services Manager)
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