Strange way to conduct business Lies and poor communication. Branch manager quotes a price structure in writing for a big project we are working on and when checking prices we find they are not appl... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great staff at this branch always extremely helpful even when I give the most obscure item to locate. Go above and beyond in some circumstances to ensure the items are delivered on time.
L'entreprise a répondu
WOULD SCORE HIGHER IF I COULD, AS ORDERED A BATHROOM FAN I NEEDED URGENTLY AS SOMEONE BROKE IT AND IT CAME THE NEXT DAY SO I COULD FIT IT STRAIGHT AWAY BEFORE THE GUESTS GOT BACK IN.
L'entreprise a répondu
Easy to navigate website. Had everything I needed. Delivered on time next day
L'entreprise a répondu
À propos de l'entreprise
- Grossiste en matériel électrique
- Cablô-opérateur
- Grossiste en appareils électriques
- Grossiste en éclairage
- Fournisseur de vis
- Fournisseur d'équipements d'énergie solaire
À propos de CEF - NPT
Écrit par l'entreprise
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Écrit par l'entreprise
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Coordonnées de contact
10 Manners View, PO30 5FA, Newport, Royaume-Uni
- 01983 524871
4,5
Excellent
15 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to navigate website.
Easy to navigate website.
Had everything I needed.
Delivered on time next day
18 février 2026
Réponse de CEF - NPT
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service from Chris
Excellent service from Chris. Ordered a drill online for my husband and he contacted me as soon as it arrived so I could collect it. Will definitely shop there again. Thanks Chris!
2 juillet 2025
Réponse de CEF - NPT
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - NPT
Thank you very much for your review Trevor.
Best Regards
Adele Feller (Customer Services Manager)
Quality Branch
Great staff at this branch always extremely helpful even when I give the most obscure item to locate.
Go above and beyond in some circumstances to ensure the items are delivered on time.
18 juin 2024
Réponse de CEF - NPT
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
AWESOME SERVICE!
WOULD SCORE HIGHER IF I COULD, AS ORDERED A BATHROOM FAN I NEEDED URGENTLY AS SOMEONE BROKE IT AND IT CAME THE NEXT DAY SO I COULD FIT IT STRAIGHT AWAY BEFORE THE GUESTS GOT BACK IN.
24 avril 2024
Réponse de CEF - NPT
Thank you very much for your review and feedback Keith.
Best Regards
Adele Feller (Customer Services Manager)
Excellent advise from Rob Isle of Wight
Excellent advise from Rob, in the Newport Isle of Wight Branch.
4 mars 2024
Réponse de CEF - NPT
Thank you very much for your review and feedback Mr Shepherd.
Best Regards
Adele Feller (Customer Services Manager)
Strange way to conduct business Lies…
Strange way to conduct business Lies and poor communication.
Branch manager quotes a price structure in writing for a big project we are working on and when checking prices we find they are not applying any form of discounts as agreed. I raised my concerns with the manager and the local accounts department and I have been totally ignored, not a single reply or any form contact.
We have now moved on to a different supply who do what they say and we wont be using CEF ever again.
20 juillet 2023
Avis spontané
Réponse de CEF - NPT
Thank you for your review and feedback.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
I would like to get this looked into but I am afraid no contact details are provided against this review and your order number/quote numbers is not noted for me to obtain, so we are unable to get in contact with you by phone or email, please could you e-mail customer.services@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue and obtain further details.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - NPT
Thank you very much for your review Jim.
Best Regards
Adele Feller (Customer Services Manager)
Réponse de CEF - NPT
Thank you very much for your review Graham.
Best Regards
Adele Feller (Customer Services Manager)
Telephoned the Isle of Wight branch…
Telephoned the Isle of Wight branch yesterday regarding a much needed replacement for an in-line extractor fan. This prompted a visit to Newport and after much assistance and research into a comparable alternative to the one I needed replacing, I was on my way back home and the new one fitted in no time. Excellent service and a fair price resulting in me wishing to add a review.
2 mars 2022
Avis spontané
Réponse de CEF - NPT
Thank you very much for your review and feedback Chris.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service
26 décembre 2021
Réponse de CEF - NPT
Thank you very much for your review Teresa.
Best Regards
Adele Feller (Customer Services Manager)
Excellent and professional service from…
Excellent and professional service from all the staff at CEF in Newport on the Isle of Wight, All the best and regards, Mason Murray ( Green Mile Charging Co Ltd )
24 décembre 2021
Réponse de CEF - NPT
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Great company with very friendly and…
Great company with very friendly and helpful staff.
10 octobre 2021
Réponse de CEF - NPT
Thank you very much for your review Michael Taylor.
Best Regards
Adele Feller (Customer Services Manager)
My issue was handled quickly and…
My issue was handled quickly and efficiently. Communication was excellent and I was very satisfied with the outcome.
21 septembre 2021
Réponse de CEF - NPT
Thank you very much for your review and feedback Darren Baxter.
Best Regards
Adele Feller (Customer Services Manager)
IOW rocks!
My branch on the Isle of Wight could not be more helpful and give good prices for products matched with next day delivery
What’s not to like?
16 juillet 2021
Réponse de CEF - NPT
Thank you very much for your review and feedback Mark Pears.
Best Regards
Adele Feller (Customer Services Manager)
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