Red eared my item online and found it was available in my local store, went to the store and they said they didn’t have it. Went online and ordered click and collect, five minutes later got a message... Voir plus
L'entreprise a répondu
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Red eared my item online and found it was available in my local store, went to the store and they said they didn’t have it. Went online and ordered click and collect, five minutes later got a message... Voir plus
L'entreprise a répondu
Very friendly and knowledgeable staff. The young man dealt with my enquiry quickly and efficiently. Very good experience.
L'entreprise a répondu
Redhill CEF customer service is outstanding and they do everything in their scope to get you what you need to complete your jobs.
L'entreprise a répondu
As a small independent electrical engineer making modest purchases at the Redhill branch I have found all the staff very helpful, knowledgable & reliable - in person or on the phone the service has a... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
Écrit par l'entreprise
5 Ormside Way, RH1 2LW, Redhill, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Red eared my item online and found it was available in my local store, went to the store and they said they didn’t have it. Went online and ordered click and collect, five minutes later got a message that it was ready to pick up, so it was in store all the time. Not happy wasting time going back and forward to the store.

Réponse de CEF - RDL
Disappointed that the counter staff was going to send me in a 20 mile wild goose chase.
When I arrived at Redhill branch I show him the invoice. Without checking he said “That’s at Leatherhead you’ll have to go there” I said”are you sure as I definitely ordered for delivery here( Redhill). He replied yes it’s a Leatherhead order. As I turned to leave I asked him to check that my order was definitely delivered to Leatherhead. Only then did he realise that my order was ready for collection at the Redhill branch. No apology. It’s just very poor customer service. I shouldn’t have to prompt someone to do their bloody job.

Réponse de CEF - RDL
As a small independent electrical engineer making modest purchases at the Redhill branch I have found all the staff very helpful, knowledgable & reliable - in person or on the phone the service has always been the same.

Réponse de CEF - RDL
Great service from every contact point. My go to electrical warehouse now.

Réponse de CEF - RDL
Fast prompt service as always, never been let down by CEF

Réponse de CEF - RDL
Very friendly and knowledgeable staff. The young man dealt with my enquiry quickly and efficiently. Very good experience.

Réponse de CEF - RDL
Redhill CEF customer service is outstanding and they do everything in their scope to get you what you need to complete your jobs.

Réponse de CEF - RDL
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