FRUAD WARNING: Please report this fraudulent company to the FTC and your state attorney! Call your bank to dispute the charge if you did not receive your item or a full refund on time!
FRUAD WARNING: Please report this fraudulent company to the FTC and your state attorney! Call your bank to dispute the charge if you did not receive your item or a full refund on time! They sell the Fjallraven Nuuk Parka at a discount, but it is not an authorized seller, does not have stock, and never actually ships it!
I strongly advise all customers who have used this website or have been a victim of this fraud to contact the FTC, your state attorney general's office, and your bank to dispute your transaction, and ask them to lock and cancel your old card and issue a new one. And terminate your email address used to complete the order.
I have reported their company and website to the FTC, and below is my letter to them. :
To Whom It May Concern,
In January, I purchased the Fjallraven Nuuk Parka from Celeb Costumes.
This item was previously listed as a January-only offer and is now listed as a February-only offer on their website, with a 17% discount from the original price of $359.00 to $299.00.
My bank's debit card initially rejected the payment due to potential fraud (perhaps the bank system had previously detected issues with this company), but I overrode it, and the transaction of $299.00 was completed.
According to their shipping policy, "Usually orders are delivered between 3-6 working days, we will be in touch with you via email to keep you informed about the status of your order." However, after 9 days, I still have not received the order.
Their so-called 24/7 support number is dead, and their email support did not respond to my inquiry about whether the item had been shipped or if a refund would be issued.
On TrustPilot, two customers have reported a similar experience of not receiving the purchased item.
One customer ordered the same "Fjallraven Nuuk Parka and did not receive the item.
I have deliberately emailed them for a full refund of my $299.00; however, their email support did not respond to whether the refund was issued.
Even if they eventually refund my money, they were still engaging in fraud by selling an item that does not exist! I believe their fraud model is earning interest on customers waiting for the order.
I have called my bank's fraud team to dispute the transaction, and will leave a 1-star fraud report on TrustPiolt.
By this point, I'm pretty sure this company, Celebs Customes, is engaging in business/wire fraud or earning interest on customers' payments while they wait before refunding them.
And according to my bank, this business tried another 28 times to charge after my initial purchase.
FTC, please consider shutting down this business and its website to stop this fraud.
Regards,
A Customer
26 janvier 2026
Avis spontané