Centr Avis 

I purchased Inspire equipment almost 20 years ago, and I am still using it regularly. I have requested replacement parts and recently asked for a manual from 2009. The customer support team worked internally to find it and sent me a PDF of the old manual. It's amazing that they were willing to do this. I am ready for a new machine, and Inspire / Centr will be at the top of my list. Also, a shout-out to Customer Rep Consuelo, who made it all happen.

These scammers took two unauthorized payments from my account without providing any service. I had to cancel my cards and make a claim for the refunds through my bank. Thanks to my bank, the charge backs were successful and I have got my money back. Those who have lost money through these scammers, I would advise to email them asap and at the same time to contact the bank for charge backs and cancel your cards. I highly doubt the scammers would help, but still send them an email as a written proof that you contacted about the scam and wanted the refund.

As an early user with a legacy annual subscription of €77, I accepted an invitation to join their Strength Society program, which offered 12 months free. Unfortunately, this "gift" turned out to be a trap. Activating the promotional code completely overwrote and cancelled my preferential legacy pricing.Now that the free year has ended, customer support has categorically refused to reinstate my original €77 rate, forcing me to switch to the full standard price of €160 (more than double the price!). Facing a total lack of flexibility and zero recognition for my long-term loyalty, the support team remained completely deaf and indifferent to my requests.While the app content itself is good, the customer relations and business ethics are deplorable. I will definitely not be renewing my subscription, and I highly discourage anyone from using this platform if they expect respectful customer service. Avoid if you value a helpful support team.

After cancelling this app in 2024, they have continued to charge me year after year. Causing a complete waste of time having to go through the process of disputing and putting through a charge back. Modern day robbery.

Please don’t bother. I was really
excited to try it had a three month free trial from buying a product from them. After entering my trial code it clearly states 3 months free membership and in bold letters £0 today, subscription to be charged in may (3 months away), what happened? Charged £59 instantly. Centr did refund me by the end of the day by email, no apology from them.

Canceled within the free year and was charged anyway with no notice. don't sign up. UPDATE: I was refunded my annual fee because i canceled within the year, maybe? I did a credit card dispute as well, so not sure what resolved it. It was resolved to my satisfaction, though. I did change the rating from a 1 to a 4 because of the refund.

Be Careful,
When you buy the machine they have you sign in and enter a credit card. 1 year later you will be charged without any notice and it is impossible to get ahold of anybody to get your money back

Its a real shame. I have had Centr for 2 years and the App itself has been useful in guiding and motivating me with my fitness goals.
Recent organisational changes have seen unsolicited charges and un-notified changes to my account. After fraud dept with my bank, freezes etc.. I have felt that there was a lack of transparent comms...
Alas, this is where my experience echoes a lot of others. Cancelling is a nightmare with a maze to cancel and unresponsive support staff.
If you are a UK citizen like me (and with Australian T&Cs for the App) i would strongly recommend utilising your statutory rights under UK law, and your rights under the Australian Consumer Code (ACC).

As all other unfortunate fellows say, I was inundated with useless communication. NOT one of them containing a warning that, against my will, my subscription was being extended. Not a warning, not a "Thank you, payment received" as any normal, legitimate business would do. STAY AWAY

Although I no longer have a Centr subscription, they continue to inundate me with unsolicited and unwanted emails despite my repeated requests to them to please stop doing this to me. I have now had to block them.

As a result, my customer experience with this company has been so bad that I now have NO interest in ever giving them my money again.

The only reason I didn't give them zero stars is that this review website requires at least one star, or it won't let you submit a review.

Looks like i am just the next person in a long line of scammed customers. I cancelled my subscription and 1 year later was charged. I tried to log in the website to see what was going on and it wanted me to commit to another circa £100 just to give me access to the platform that I apparently JUST PAID FOR by renewal that wasn't meant to. Sounding like a complete and utter SCAM to me.

Just a follow up from previous my post below - I received a refund from them for the balance from late Nevember 2024.
I did not show anger to them on their contact us page. I told them I thought I had cancelled before the free trial ended and would like to canceI now as I never used it. I cant rememder how I found the contact us page, sorry. My request seemed to have worked.

I have had the exact same thing happen to me as with all these complaints.
All Australians must contact AFCA (Australian Financial complaints Authority) on 1300931678, or go to their website (im not allowed to send the link on this platform) to make the complaint.
This is people power. This scam has been going on too long, so I am assuming AFCA is not aware of this issue with Centr.com

I hate to say but I've had a great experience with centr unlike everybody else. It seems. I get a email advising me of the auto renewal. Before it renews and I have no problem with talking to somebody in customer service. I love their workouts and all the other stuff they have and I think it's a very reasonable price for all they offer.

Don't ever sign up. They will continue to charge you year after year even after you cancel, it's outrageous.
I hope Chris Hensworth is smiling knowing all the people he's ripping off.

Sadly, joining the list of people here that have had money taken for years(!) after cancelling the trial.

I joined the trial like many - didn't see the benefit of using this over the others that are much cheaper so decided not to keep it. I tried cancelling in the app, but had to cancel via the website as the app didn't have that capability at the time. I cancelled my membership.

Here we are 4 years later, and I only find out that I'm still being charged when I received an email to say my subscription was about to be renewed (I've not had any other email from them since signing up 4 years ago!). I emailed to query it, only for them to very politely tell me I've never cancelled my membership, and they quite happily shared with how many times I had been billed since first signing up.

I'm so upset, as you can imagine, particularly knowing that I did actually cancel - I remember going through the process of this, being annoyed that I couldn't cancel in the app...

Please don't sign up unless you're absolutely sure you want to continue to be billed for this - because you will be regardless of cancelling it.

I have had nothing but a great experience with this app and company. I tried the free trial December 2022. I cancelled before renewal because I wasn't using it that much. No issues. I was not charged. I decided to give it another go a couple months later and ended up loving and using it a lot once I gave it a fair go. At some point in 2023 they had some technical issues and I wasn't able to log in for a couple days. They got it sorted quickly and have me an extra month on my subscription for the inconvenience. I confirmed that extra month earlier this year when I wasn't charged for renewal until one month later than I should have been charged so I know they kept their word with that. I've had to contact their customer service a couple times for minor things or questions and they always get back to me quickly and are very helpful. The app itself is fantastic. They have workouts for everyone, sleep sounds, meditation programs, recipes and articles. If I had to pick just one app for my wellness this would be it.

This company is so dodgy. I didn't sign up, cant log in, cant find them to cancel. Been charged annually $120 on my Amex account. Only option now is to cancel Amex card. Cant contact them in any way.

Same story as the rest - I have been charged for years after using the free trial. I did cancel it, unfortunately didn’t clock the payments as they were coming out with several others. That’s totally on my and my lack of vigilance. What’s so awful though is their lack of response. I’ve emailed twice now to have my account deleted (it’s set up under an old email that I no longer have access to) and I’ve had zero response. So I need to raise this issue with my bank and hopefully they can halt this and all future charges.

Horrible app

Absolute scam! Charges you $119 per year with no reminder, no emails - it was an offer from Amex during Covid. Both brands should be ashamed! I am disputing all charged