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Provider of OTC hearing assistive devices. Parent company of Ceretone Hearing Aids.
3602 Inland Empire Blvd. Suite A200, 91764, ONtario, Etats-Unis
3,6
6 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I had an issue with missing parts from my package. The customer service rep, Martha, went beyond regular service to help me resolve the issue and make sure I received what I needed and that I was satisfied. I mean Martha should be the norm of customer service at every company, sadly she is the exception. Well that makes Martha Exceptional!! in my books.
I purchased a Ceretone Torch hearing aid not knowing that getting the correct (small) replacement domes would be a problem. Now, to get a year's supply of domes, replacement required every 2-3 months, will cost me over$100.- as Ceretone only provides one pair of size small in the package of multi sizes. This
means I am to spend a lot and also to junk the unusable sizes.Had this been clear, I’d never have bought these aids. And support offers no reasonable solution, so I will need to replace the aids"
‘
Réponse : Audicon Corporation
Mr. Kramer,
Thank you for reaching out and letting us know about your concern. I've spoken with our product team to expedite the process in acquiring ear tips for the Torch hearing aids in stock as soon as possible. If it would be ok with you, we can give you a call as soon as this becomes available if you'd like?
Thank you in advance for your patience and understanding! Torch is a relatively new product in our lineup and we're still working on getting all of the odds and ends in stock and ready to go.
This company is not to be trusted. Rubbish hearing aids, app does not work and although they promise a refund, the refund never comes. I had to do a chargeback through Barclays to get my money back. I still have the hearing aids just sitting there as they are not interested. First it was Dave messing me about. Then Carmela did the same thing, although at first she seemed genuine, but I soon discovered that she's like Dave, just promises. All they had to do was to refund to the same account they took the money from. Very bad company, not to be trusted
EDITED:
With regards to the reply below from Ceratone / Audicon, I have contacted Barclays and also checked back the May and June transactions in my bank account and the refund is not in there. All Audicon needs to do is refund to the same original payment which is what I requested back in July of 2023, however they would not do that which is now causing all these issues. I still want the refund, thank you
Réponse : Audicon Corporation
Sunny,
As our agents mentioned, we already refunded your order on May 8, 2024 for the amount of $289USD. It was sent to Barclay's bank on your behalf. We will be sending you a copy of the receipt of the disbursed payment again. At this point, it looks like you will need to contact Barclay's to figure out why they haven't credited your account. I apologize for the inconvenience, but at this point it does show on my end that the funds were already sent to you.
Upon first charging the hearing aids it became apparent that getting them to connect to the charger was going to be difficult. They will connect momentarily and then lose connection. It is as though they need a magnet to hold them down in the charger. I have not read of anyone else having this experience but it appears to be a significant design flaw. The hearing aids themselves are acceptable. The charging is NOT.
UPDATE: The problem appears to be that the pull-devices on the hearing aids can interfere with the cradles for charging. One has to be very careful and make sure the pulls are straight or they will dislodge the connections.
Réponse : Audicon Corporation
Marcus,
We appreciate your feedback. We've sent a request for additional contact information so that our customer service team can reach out to do our best to assist. Thank you again for your patience and understanding!
UPDATE: Thank you, Marcus! I just got this over to my customer service team. Someone should be reaching out in the next 24 hours.
Ear buds arrived damaged / broken. Product looks good in writing and I wish them every success but I need my refund as I need something else. I have been promised a refund and to use the return label they are sending me. However that never showed up.
Finally received a refund, so upgraded to 2 stars from one.
Réponse : Audicon Corporation
Mrs, Hopkins,
Thank you for your feedback. We are working diligently to improve our customer service, as well as other processes that may impact the customer experience. I apologize for the late reply to your review. Trust that, moving forward, you'll be seeing a big difference in the customer experience portion of the feedback.
We thank you again for your interest in our products. If there's anything we can do for you in the future, please don't hesitate to reach back out.
Take care and be safe,
Bryan
Manager, Customer Service
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