I have been with Certainty Property for just over 2.5 years. For about 2 years, the comms has been atrocious and below minimum standards for any company. However, within the last 5 months, I have... Voir plus
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Lisez les avis des autres
Simon is pathetic, no sense of talking, very rude and greedy, stay away from these liars
Very poor communication often taking a week or more to reply to emails even with urgent matters. Did not submit QCAT application on time, despite being reminded multiple times, in writing. Incorrectly... Voir plus
Have loved dealing with my property manager and the entire team at Certainty Property. They got back to me the day I submitted my lease application and let me know that the owner had approved my app.... Voir plus
L'entreprise a répondu
2,6
Bas
215 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
Love the team
Love the team. I bought four investment properties over the years and just want the rent collected with minimum fuss. Had a tenant that was in arrears and they got them back up to speed. Really stoked. Communication is good too. Whenever something goes wrong they let me know. Not normally one to write reviews but these guys have been good.
27 août 2020
Avis spontané
Réponse de certaintyproperty.com.au
Thanks Steve. We really love looking after your portfolio and am glad you've had an awesome experience with us. Sometimes chasing arrears can be a delicate process but it's always great to hear that we've got you a good outcome. If you need anything you know where to find us.
Thanks,
Certainty Property
Expect Harassment and abuse
Ive been personally harassed, threatened and abused by this agency. I hold no lease with them but they are attempting to blacklist me regardless.
Upon asking for clarification of claims of damage or rental arrears ive received such emails from their office including "Go away you psycho" "Please seek help you are unwell" "You are nuts, literally a pyscho" "Go away you oxygen theif".
The most unprofessional business ive ever encountered.
27 août 2020
Highly recommend!
Very professional and knowledgeable team. Highly recommend for your rental property needs!
27 août 2020
Avis spontané
Réponse de certaintyproperty.com.au
Thanks Camille! We appreciate the great feedback and you also being such a great client!
5 star service that is worth it!
Professional team and I highly recommend Certainty Property's services. Will absolutely use again!
25 août 2020
Avis spontané
Réponse de certaintyproperty.com.au
Thank you! We appreciate the positive feedback and look forward to working with you for many years to come.
I lucked out choosing this agency…
I lucked out choosing this agency before COVID-19 hit. Their guarantee has made it a lot easier for me to manage my cash flow. Cameron has also been a pleasure to work with through out.
24 août 2020
Avis spontané
Réponse de certaintyproperty.com.au
The luck is all ours having you as a customer!
Great staff, thank you!
Awesome team. Platform has been great. No fuss management. The less I hear from my property manager the better! Would definitely use again!!
21 août 2020
Avis spontané
Réponse de certaintyproperty.com.au
Thank you - appreciate the positive feedback!
Excellent service!
The Certainty Property team has been an excellent choice. They are extremely professional, communicative and have honoured the rental guarantee when our property became vacant because of COVID.
22 juillet 2020
Avis spontané
Réponse de certaintyproperty.com.au
Thanks Ed! We’re happy that our rent guarantee was of assistance to you during these tough times.
Excellent customer service
Excellent customer service. Everyone is so supportive and thoughtful. Would not be disappointed for trusting their service
1 juin 2020
Avis spontané
Impressive. Professional. Key to a smooth process
I have to say that I am very impressed with the service and professionalism provided by the team at Certainty Property. It was a smooth process from start to finish, from our first meeting with Cameron to signing the tenancy agreement with our tenants.
They were extremely pro-active in terms of finding me the RIGHT tenant for my property which was very important. Their communication was excellent and I was informed every step of the way.
They went above and beyond, even took the time to educate and go into details of landlords insurance with me. It's safe to say that my property is in very good hands.
I'd highly recommend them to other property owners that are looking for professional and hassle free property managing company.
31 janvier 2020
Avis spontané
Recently started using the team to…
Recently started using the team to manage a couple investment properties in Melbourne and Sydney. I'm really pleased with the level of service and they are always quick to respond.
15 octobre 2019
Avis spontané
AMAZING
Really stoked with how my property has been managed. Couldn’t ask for more. The communication has been great, I’ve been kept updated every step of the way.
14 octobre 2019
Avis spontané
Helpful and knowledgable
Certainty Property are helpful and knowledgeable in their service. They are easy to communicate with and understanding of your personal needs.
14 octobre 2019
Avis spontané
Impeccable Service!
Cameron is an excellent operator, with a genuine interest in his clients and a willingness to always go above and beyond for them. I was really impressed with Certainty's service and the unique business model, which gave me great piece of mind. I'm continuing to use Certainty and will definitely do so in the future as my property portfolio grows.
13 octobre 2019
Avis spontané
Five stars
Have had an excellent experience to date. They have taken all my needs into consideration. Five stars.
13 octobre 2019
Avis spontané
Réponse de certaintyproperty.com.au
Thanks for the stellar review Heena!
Truly awesome management!
Have had an awesome experience with Certainty Property. They are taking lots of stress of me so I can focus on the really important things in business. Looking forward to having them managing my investment portfolio for years to come.
13 octobre 2019
Avis spontané
Réponse de certaintyproperty.com.au
Thank you Robert. Great to have you onboard as a client.
Great service for a great price
Couldn't speak more highly of the team. We were being charged 5.5% and paying monthly admin fees, fees for routine inspections, new lease fees with our previous property manager. With Certainty Property we just pay a flat 3.9% and get much better service.
13 octobre 2019
Avis spontané
Réponse de certaintyproperty.com.au
Thanks Cameron, we appreciate that you love our transparent pricing structure.
Super easy to deal with
Very pleased with the team at Certainty - their advice and attentiveness through the process was refreshing
17 septembre 2019
Avis spontané
Réponse de certaintyproperty.com.au
Thank you for your kind words Calum, your positive feedback means a lot.
A great experience
A great experience. Finally a company that will step up and back their service with a rental guarantee.
16 septembre 2019
Avis spontané
Excellent experience
Have had an awesome experience with Certainty Property. They’ve been friendly and personable, and always honest. My property was vacant for less a week before a great tenant was found
16 septembre 2019
Avis spontané
great service overall
Certainty Property have done a great job managing my property to date. They charge a little bit more than my old manager but the level of service is much higher and I've made it back via the guarantee anyway 👏🏻👏🏻👏🏻
16 septembre 2019
Avis spontané
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