CEVA Car Carrying Avis 

I paid a considerable amount for premium enclosed vehicle transport from Perth. This took close to double the quoted amount of time, but more importantly, the vehicle multimedia screen was damaged during transport - someone at one of the dozen stops it had across the country had maliciously pushed their thumb into the screen to damage the LCD. I had photos and written evidence the screen was not damaged as the car was dropped off, but CEVA denied all responsibility. Based on my experience I would never consider using CEVA again.

I booked CEVA’s Premium Enclosed vehicle transport service from Perth to Sydney. The vehicle sat for weeks and was delivered well after the original estimated timeframe. The booking was rescheduled multiple times, and I received different explanations for the delays, including weather, rail and mechanical issues.

Communication throughout the process was particularly frustrating. The customer service team could generally only provide the same information that was already available through the online tracking system, and despite repeated requests, I was unable to speak with anyone locally who could provide more detailed information or take ownership of the issue. I was also repeatedly promised updates and callbacks that often did not happen, leaving me to check tracking information or contact CEVA myself to find out that schedules had changed again.

I understand that delays can occur in interstate transport. However, I paid for a premium service, and the communication, follow-through and overall handling of the booking fell well short of what I reasonably expected.

When I collected the vehicle, it was heavily covered in dust, making a proper inspection difficult. After closer inspection, I identified issues that were not recorded on the pre-transport report. There was also an odometer discrepancy of approximately 120 km compared with the mileage recorded on CEVA's transport documentation. I have asked CEVA to explain the discrepancy and provide the relevant movement records.

CEVA has acknowledged the complaint and advised that its Warranty Team is investigating. I have also lodged a complaint with NSW Fair Trading because I had not received a substantive response or proposed resolution, and more than a week later I am still waiting for any meaningful information from CEVA.

I will update this review if CEVA provides a clear explanation and resolves the matter fairly.

My experience with CEVA was extremely disappointing from beginning to end.
My car was transported from Western Australia to Cairns and took approximately seven weeks to arrive—around three weeks later than expected—even though I had paid an additional $350 for faster delivery.

During the delay, CEVA did not offer a rental car, meaningful compensation or any practical solution, despite the fact that I was left without a vehicle for weeks.

The condition of the car upon delivery was even more concerning. Items and interior components had been moved, opened and left upside down, the rear seat was broken.

A professional vehicle transport company should deliver a car within a reasonable timeframe and in the same condition in which it was collected. CEVA failed on both counts. The poor communication, lengthy delay, lack of support and damage to the vehicle made an already stressful interstate move significantly worse.

Based on my experience, I would not recommend CEVA for interstate vehicle transport.

I am extremely disappointed and dissatisfied with my choice of transport, and I strongly advise against using this company!!!
Be wary of the dates announced on the website!!!
On their website, they advertise a delivery time of 23 days.
My booking was made on 24 October, but when they picked up the car, it was only 28 October!!!! 4 days later!!!
And then they announced the delivery date as 26 November!?!?!?
That means 34 days in total???
I am more than disappointed and unhappy, and I regret choosing CEVA. Now, when I look at their communication skills and their reliability in terms of delivery times, I am just worried sick about the condition my car will be in when it arrives at my home!

I had read many negative comments about CEVA on several websites, but unfortunately I trusted the car salesman who recommended CEVA to me. I should never have listened to him!

We are just numbers ($) to this kind of company! So our satisfaction is not very important...

The proof is that I sent them emails explaining my dissatisfaction with their delay, but they took no action!

Be very wary. For me, it has been a very bad and disappointing experience up to now.

*French:
Je suis extrêmement déçu et insatisfait de mon choix de transport, et je déconseille fortement d'utiliser cette entreprise !!!
Méfiez-vous des dates annoncées sur le website!!!
Sur leur site web, ils annoncent un délai de livraison de 23 jours.
Ma réservation a été effectuée le 24 octobre, mais lorsqu'ils ont récupéré la voiture, nous étions déjà le 28 octobre !!! 4 jours plus tard !!!
Et puis ils ont annoncé la date de livraison au 26 novembre !?!?!?
Cela signifie 34 jours au total???
Je suis plus que déçu et mécontent, et je regrette d'avoir choisi CEVA. Maintenant, quand je regarde leurs compétences en communication et leur fiabilité en termes de délais de livraison, je suis juste très inquiet de l'état dans lequel ma voiture sera lorsqu'elle arrivera chez moi !

J’avais lu beaucoup de commentaires négatifs à propos de CEVA sur plusieurs sites, mais malheureusement j’ai fait confiance au vendeur de voiture qui m’a conseillé CEVA. Je n’aurais jamais du l’écouter !

Nous ne sommes que des chiffres ($) pour ce genre d'entreprise ! Donc notre satisfaction n'est pas très importante...

La preuve, c'est que je leur ai envoyé des e-mails pour leur faire part de mon mécontentement face à leur retard, mais ils n'ont pris aucune mesure !

Soyez très prudents. Pour moi, cela a été une expérience très mauvaise et décevante jusqu'à présent.

NEVER EVER EVER NEVER EVER use this company, We booked our truck and they said it would arrive in a week from WA. WELL it took 9 weeks, the battery died whilst holding the vehicle and not starting it $1800 later (that they would not cover) and 9 weeks we had a dead battery truck delivered. NOT HAPPY JAN - NOTE: 1 star is too kind for this company