Repair resize gone wrong on heirloom
Disappointed yesterday. My concerns about my heirloom ring repair gone wrong were met with gaslighting, arrogance, defensiveness and condescension from the owner and more than a tinge of hostility from the jeweler repair man. The implication that they did me big favor in repairing my heirloom ring when in fact they got the sizing completely wrong having measured and sized me at a 9 and 1/4 at drop off and the jewelry repair man ignored everything and gave me a size 10 ring at pick up!!. I was gracious despite the error and waited patiently (time is money ) while it was resized again not knowing the smoothe new shank being resized would leave me with CLEARLY visible bumps and bruises. Instead of helpful and remorseful the jewelry repair man was immediately argumentative and despite efforts to quell the tension I was continually met with claims by the owner she couldn't even see the OBVIOUS DIVOTS and lack of smootheness with her magnifying glass. (TOTAL GASLIGHT My clever college age daughter aptly summarized in the car on the way home.) Dripping with condescension the owner reminded me that it was a 100 year old ring (70 years actually and what does that have to do with clear visible marks on a BRAND NEW shank?) Why did your guy not size the ring correctly the first time? I said none of this by the way. I was polite and merely tried to show them the imperfections that resulted from the (SECOND) repair caused by their sizing error! The owner also reminded me she mixed in the old gold from the original ring with the new gold ( umm so? We discussed this in advance ??) and she reminded that 14 karat gold had been added to the lesser quality 10k Gold of the original Ring .Uhhhh again Sooooo? Again, these are all the details we discussed for the contract to resize and repair the original ring. So how does this address my issue of holes and lack of smootheness in the ring after Brandt's employee got my ring size completely wrong, and then the REPAIR TO THE REPAIR caused lasting damage? I didn't come in there angry. I came in there just to discuss the matter and show them the issues hoping they would say " oh we are SORRY and lets just smoothe them out for you. " I lost out on a brand new shiny shank (and some gold). So exactly how is this my fault? No we're so sorry let's take a look and see what we can do? Nope. ZERO ACCOUNTABILITY. !!! This is the part where I contact my credit card company to reverse the charge. BUT NO I wont. Just maybe me not reversing the charge will save the next customer the trouble and the condescending owner will make jewelry repairman read the directions and do his job. I wont.let them blame me for seeking a freebie instead. Nope I won't give them that to fall back on. The owner's arrogance and condenscion are not going to change. I know her type so I defintely can't make it about the money. It won't penetrate. I can afford it. I concluded the debacle like a school teacher to a child who did something naughty. I had to articulate it for her to get the owner to admit the imperfections (divots and rough edges) happened as a part of the 2nd resize. "It wont compromise the ring I said, will it?" No she said and off she departed to the back office. How embarrassing. I didn't leave tail between my legs. She did. It was pathetic. She didn't even know I played her to get her to admit. My Ivy league Masters degree in mental health helped me manage her bad behavior in the face of which my daughter witnessed me conduct myself with decorum, and respect despite not receiving the same in return. Look at the ring in the pic. What would you do? I am out 200 dollars . Also, I am out time (which is money) waiting for resize when it wasn't done correctly. ZERO ACCOUNTABILITY CF.Brandt. ! Suffice it to say I won't be revisiting CF Brandt Jewelers again. I suggest you stay away as well.