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Lisez les avis des autres

Noté 5 sur 5 étoiles

The customer service team was very quick to ensure they stood by the quality and service for their product. I am very happy with the entire process.

Noté 4 sur 5 étoiles

Over the past few years, Chargeasap has released a number of interesting products for people who need a flexible way to charge multiple large and small devices. I purchased their products at an earl... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Overall would not purchase another item from chargeasap. I was unlucky that my unit was delayed by Covid, but received with reasonable updates during that period. My issue is the 200W Omega USB-C G... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I almost never leave reviews, good, bad or indifferent, but in this case, I feel compelled to give the review I wish I had seen before ordering. I joined the kickstarter campaign more than two years a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'accessoires pour téléphones mobiles

Informations provenant de diverses sources externes

Fast, safe and best magnetic charging cables for your Apple and Android (USB-C) mobile devices from the original creators of the magnetic cable. Alongside our first graphene powerbank with the most powerful battery in the world. Charging redefined. Shipping worldwide.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

226 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(226)

32 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

1st Class experience

Great experience with these guys on Kickstarter. Nice slick process and the nod product was delivered on time and to the quality quoted in the campaign.

1 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Works very well

Works very well. Heats up a bit, but never feels dangerous. I'll be giving one to each of my kids to use to keep their devices charged.

21 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent product!

Excellent product, delivered on time and with everything as ordered. I am using the Zeus 270W charger daily as my main charger for my M1 Max MacBook Pro and iPhone XS, and am very pleased with the performance, the clear display, the multinational plugs supplied (as I will be travelling in the long-term) and pretty much everything about the experience.

Would not hesitate to buy again from Chargeasap!

19 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Bunch of thieves

Bunch of thieves. Backed them on Kickstarter and to date cannot get any feedback on where my order is despite it being over a month AFTER the expected delivdry date. They do respond to enquiries but only with generic cut/paste answers about their general production and shipping. Nothing sepcific to where my order is. Pathetic!

19 juin 2023
Avis spontané
Logo de Chargeasap

Réponse de Chargeasap

Hi Adam, we sincerely apologize for the delay in shipping your pledge. Upon checking, your pledge was supposed to get shipped out 2 weeks ago. Your address has been locked because it has been lined up for dispatch. However, as mentioned in our recently posted update on the campaign page, we received a couple of reports from our backers regarding the assembly of the charger.

The units on hand were returned to our factory to ensure that all issues reported from the dispatched batch will be addressed. Your pledge has been re-endorsed for shipping as we have already received back the improved units. Kindly expect to receive tracking details by next week.

We apologize again for the inconvenience caused, and we appreciate your patience and continuous cooperation.

Noté 5 sur 5 étoiles

I just got the Flash Pro Plus power…

I just got the Flash Pro Plus power bank and I'm loving it! This thing is seriously innovative. It's got features I've never seen before in any charger. It recharges to full in just 70 minutes! crazy fast! I take it with me everywhere I go. Amazing

2 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Worth every cent!

It was a slightly longer wait than expected but they delivered everything they promised. Zeus works flawlessly tested with a Dell Latitude, Macbook Pro and all sorts of gadgets. It does not skimp when it comes to capacity. Many chargers wimp out the minute you add a new device to be charged. Not Zeus - it handles the demands with real power.

6 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Overall they earn 5 Stars, but it's not always problemless

I will try to tell a long story short. I'm a backer from Omega 200w and it tooked me a long time my 3 Omega where received, but to be fair there where again and again problems with factorys, problems with quality and so on, but Chargeasap tried to keep backers up to date. They worked over years and relatively sure over there backing amount they got, to get all backers the products or alternative solutions.

At the end I was lucky enough to got my 3 Omega 200w and for an year I was really satisfied, but unfortunately in the meanwhile 1 of my 3 Omega 200w is defective after exactly an year, regrettably the warranty time was over and there is always a risk for such things happen, with every product. The 2 others worked and works great, but one of them has some thermal disfunction and over time it will be quite hot.

In my last experience I ordered 3 Flash 2.0 last year in november. The delivery tooked very long, but with help of support, they where delivered to germany. Unfortunately my 3 Flash 2.0 had got damage by the long long travel over winter, so they principally worked, but with unsatisfying performance(capacity).
So it needed a very very long support communication with measurements, pictures, videos, descriptions, but I was patient enough and at the end they where sure about the damage of all 3 and send me, with my confirmation 2 Flash Pros instead and they where delivered and works really great. It's not a matter of course that I didn't have to return the damaged ones, but to be fair I had to pay an reshipping fee for the international delivering of the 2 new ones.

It needs lots of time but overall the support works great and generous. Not to forget the products are quite expensive, so I understand that they must going sure no one tries to get illegitimate advantage from support. So at the end 5 from 5 stars from me. I also ordered an Zeus over Indigogo and I'm really tense to get mine.

8 juin 2023
Avis spontané
Noté 4 sur 5 étoiles

I have brought numerous devices from…

I have brought numerous devices from ChargeASAP. My original purchase was their magnetic charging cables.These arrived but unfortunately the magnets are not strong enough to hold the cable in reliably in my car and so I abandoned the system.

Recently I purchased a FlashPro and a Zeus charger. Both are good but not perfect. Both arrived on schedule (and both were purchased on crowdfunding sites). The FlashPro's weaknesses are in its wireless charging - I get low throughput to both my phone and my watch. The phone issue is that it will not sit flat due to the camera bulge. Since this is a new "feature" on the iPhone, which appeared after the FlashPro was designed I am fine with it. The original FlashPro has a soft cup for the Apple Watch which matched the back. The delivered version has a flat panel. The watch is held in place but charges very slowly. I still find it useful for when I do not have an Apple Watch charger handy.

11 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Zeus usb charger for the win

Got myself a Zeus USB charger through kickstarter. Bargain price for a 270W charger. I can now charge my laptop, phone, watches, powerbank and camera - all from 1 (!!) charger. That's amazing for any travel.
I'm also pleasantly surprised by the fact that the announced delivery timeframe was accurate. It's quite a rare experience for a kickstarter project.

29 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Worth every penny!!

I recently bought the 270W Zeus Charger from Chargeasap and I'm thrilled with its performance. This charger is a game-changer! The charging speed is incredible, allowing me to quickly power up multiple devices simultaneously. The build quality is impressive too; it feels sturdy and well-made. The compact design and foldable plug make it highly portable for travel. The customer service provided by Chargeasap was exceptional as well, addressing all my queries promptly and ensuring a smooth buying experience. I highly recommend the 270W Zeus Charger for its high-quality and fast-charging capabilities. Worth every penny!

4 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Zeus 270W Charger an Inspired Product!

Just received my Zeus 270W charger and it is truly inspired, even better than the already excellent Omega. Makes a lot of sense to have 3 USB C all with enough power to charge 3 laptops simultaneously while also having a lower wattage USB A port for legacy devices. I often work with two laptops side by side and either an iPad or iPhone which can all be charging simultaneously but using a single wall outlet. The OLED screen shows Amps, Volts, and Wattage flowing to each connected device which informs you about your device power needs. Truly inspired!

29 mai 2023
Avis spontané
Noté 4 sur 5 étoiles

User and travel friendly made products

Bought the Omega 100W and 200W previously and now the Zeus 270W from Chargeasap.

Very happy with the well designed products and considerate details they put into these chargers.
For example, wattage table and different wattage for each port printed on the units. The ease to change the plug to different countries.

It's a great accessory to have for travelers, techies and/or people that just needed to charge everything at once.

1 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

I’ve been using their product for a while

I’ve been using their powebanks, cables and chargers for a couple of years, I’ve had to replace one powebank that didn’t work, support did an excellent work with diagnostics and the replacement!
One Infinity cable have broken probably my own fault, the other 15 I have work without any problems!
Their chargers are also excellent they just work!
I can only recommend Chargeasap!

28 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

Product not working. Scam. To flee.

I bought an external battery for more than $100 that never worked, it's been 5 months that I regularly relaunch the customer service which plays dead.
I might change my mind if they finally decide to answer me...

16 mai 2023
Avis spontané
Logo de Chargeasap

Réponse de Chargeasap

Hey there! We completely understand that you're feeling upset, thinking that your inquiry was overlooked. We sincerely apologize for any confusion or frustration this may have caused you. To address the situation, we took immediate action.

We made a quick check, and we have a closed ticket with you dated February of this year. The ticket closed because we did not receive our requested information, after sending the troubleshooting steps and guide questions.

We have replied to the ticket you created today, and resent the same troubleshooting instructions. In order to eliminate any potential issues related to our customer support email address, we also used another different email address to send you the same instructions. This way, we hope to ensure that you receive the assistance you need.

We genuinely value your satisfaction, and it's important to us that you receive the support you deserve. If there's anything else we can do to help or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with a positive experience.

Thank you for your understanding and patience.

Noté 1 sur 5 étoiles

Bought the Omega 200 Watt Gan Charger…

Bought the Omega 200 Watt Gan Charger that I didnt receive until 7 months later than promised from ChargeASAP. I noticed that is what running very hot charging a phone and a laptop. Why I’m writing this is because the charger caught on fire and I’m thankful I was there otherwise it could have been very bad.

I sent a note letting them know about this and I received a response with over 10 questions and within those questions there are sub questions that no one would be able to answer unless they were in a lab. The ask of ChargeASAP was to fill out this form that would easily take multiple hours, I almost got a feeling I am their Quality Assurance.

End result, my experience with Customer Support (canned response) in receiving charger 7 months late, to the Customer Support (canned response - Mylene) in replacing the charger which has resulted in NO Replacement

I would not recommend any of their products to purchase

E

23 avril 2023
Avis spontané
Logo de Chargeasap

Réponse de Chargeasap

We completely understand your frustration, and we want to assure you that we take all warranty claims very seriously. Our top priority is to provide you with the best possible solution for your issue. To ensure a smooth and efficient process, we kindly request that you provide the requested information.

We know that answering the set of questions may require some extra effort, but it will greatly help our technical team understand the problem and find the most effective solution. This approach allows us to avoid unnecessary costs and lengthy processing times that may arise if the product is sent back for assessment.

Please know that our company policy is to replace damaged or faulty items, but we need to conduct a thorough assessment and validation first. Once we receive and validate the documentation and information provided, our team will be able to make an informed decision on the appropriate course of action.

We truly appreciate your cooperation in this matter. We understand that it may require some additional steps on your part, but we believe that this process will ultimately lead to the best possible outcome for you.

If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.

Thank you for your understanding and cooperation.

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