I ordered 2sim free satellite routers and got 2 cheap and nasty 4g routers. Try to contact them to arrange a refund or exchange and the email address doesn't exist or is undeliverable. Just a scam,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Already sliced a whole bunch of scallions right after unpacking. Noticed the hinge feels tighter than my old kitchen scissor set, zero wobble when cutting, which is surprisingly reassuring. Still gett... Voir plus
A SMALL PROBLEM WAS ADDRESSED BY THE CHARNENT STAFF. iT WAS HANDLED SPEEDILY AND PROFESSIONALLY. THEIR PRODUCT IS EXCELLENT QUALITY. THANK YOU FOR RESOLVING MY ISSUE.
8I received a jacket from this company. It is too big but there were no instructions as to how to return it. Despite sending several emails to them I have received no response . 4/8/2026. Despite send... Voir plus
L'entreprise a répondu
2,1
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99 avis
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A répondu à 100 % de ses avis négatifs
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Absolute scam of a company
Absolute scam of a company. I ordered the highland cow and it’s awful, nothing like the pictures, not weighted and no heat pad. I’ve emailed you and you suggested I gift it as a present! This product is only suitable for the bin. I want a refund! I email you back and you continue to sent an auto response saying you’ve replied to my query. You have not until the money is refunded.
20 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Arm strengthening grips
Surprised how quickly it arrived and good quality too.
21 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with product instructions within 24 hours. Please give us a chance to make amends. Thank you very much.
The highland cows are a joke
The highland cows are a joke.
I am trying to get a refund but the email
Doesn’t work and I can’t find a number for customer services
21 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
You didn’t keep to your advert which…
You didn’t keep to your advert which showed buy two and have additional one free, making three
19 septembre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is missing in any way, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Its not weighted or any thing for the…
Its not weighted or any thing for the heating element
20 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute scam of a company
Absolute scam of a company. Items are not as described and then the company refuses to issues refund, stating issues with PayPal account. DO NOT BUY FROM THIS COMPANY!!!!!!
26 septembre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Highland Cow
Highland Cow - Rip off cheap n nasty copy, not weighted, no heat pads and holes in both of them.
15 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute rip offs I ordered a highland…
Absolute rip offs I ordered a highland cow at £27 .. was advertised being weighted with a pocket to put heat pads in. I got a stuffed toy! Given the run around via email when I complained and now don’t even bother replying but kept my money. Beware these people are scammers
16 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Same as others bought the highland cow
Same as others bought the highland cow. A totally different thing to what was shown on their website. Such a scam, no insert or heating pad, scruffy little cow that looks cheap and nasty!
15 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam - Baked Starter Kit
Ordered the Baked Starter Kit (26.09.25) - Tuscan Dreams, showing a picture of the Laura Geller makeup set to be sent a completely different brand. Arrived today, so disappointed! I used the customer link in the email to report my concern to receive a message - error! Such a scam! I will not be using this company again.
14 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Not Laura Geller make up as advertised
I thought I was purchasing g Laura Geller make up as it was advertised .it took 3 weeks to arrive after payment made and is not Laura Geller . Intend to return for full refund 🤞🤞
13 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
highland cow
Purchased the large highland cow as it had a heat pad which I thought would help me. It comes looking nothing like on the video. It even looks like its had a stroke(face twisted) No heat pad and I don't even think its the right size. Tried to email on there service email and it keeps taking you back to the catalogue. I don't think they like the idea of returns or complaints.
13 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Still waiting for my Laura Gellar…
Still waiting for my Laura Gellar product .Its been nearly a month now but after reading another ladies experience sounds like I'm going to be disappointed when or if it eventually arrives !!
13 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
So totally disgusted with this…
So totally disgusted with this company!! The photos on their advertising clearly showed Laura Geller Make up palette….today after waiting nearly 4 weeks something very inferior has arrived ! So stupid I didn’t read the reviews first as I usually do…but when I saw the photo didn’t expect to be scammed ! Is there any way of redress on this !
11 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
This company takes money and does not…
This company takes money and does not deliver the goods or reply to messages
Avoid completely !!
10 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@charnent.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scammers
Ordered the weighted cow with heat pack. Received a limp, lightweight, scruffy Chinese toy with no heat pack (and no place to put one).
Scammers! 😡 Avoid !!
6 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Highland Cow
I waited for nearly 1 month for a Highland cow that was supposed to go in the microwave..what an absolute con its a limp looking cow that cannot go in the microwave and to top it off it had a hole in,
8 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I ordered the Highland …
I ordered the Highland and after a month I'm still waiting, they keep telling me it's held up at customs, then they tell me it's out of stock. They keep telling me I'll receive a tracking number within 3-5 days, that's not happened. I've now asked for a delivery confirmation date and tracking number, or a refund.
In answer to your reply to the above, I have been in touch with your customer services at the email address you gave me, and I keep getting the same reply!
9 septembre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the latest shipping information within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute scammers!!
Absolute scammers!!! Do not order from this company -what you receive is nothing like what is shown online 👎👎👎
7 octobre 2025
Avis spontané
Réponse de Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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