Charterhouseclaims Avis 7

AVOID. AVOID. AVOID. Everything, they lie to you over the phone. They are rude and aggressive to you over the phone. They charge an additional amount of 20% onto of what ever you get and do not inform you at the point of sale or within the terms and conditions which they so call explain over the phone. They do the absolute minimum and expect you to pay for it. DO NOT FOR YOUR OWN SANITY USE THEM. They send one letter/email out. As soon as they receive any correspondence advising them that a complaint is denied that's it. There is no further action, they are done. It doesn't matter if the FCA states this or that. They are not doing anything further. All they are after is some quick cash.. They are not worth the money or time. AVOID

I never authorised them to take action against my credit card but they cancelled it
I spoke to them and all was said was than I signed my electronic signature...kept telling them it was a FRAUDULENT THING I NEVER IT ANYTHING ON LINE .... month after month I have emailed them and I Have been IGNORED ....IAM disgusted with them I never got any notifications of what they were doing or conformation that they were even INVOLVED in doing this action ...to this day they HAVE COMPLETELY BLANKED ME OFF NO LETTERS NO LOOKING IN TO THIS COMPLAINT/FRAUD OR ANY THING JUST CRAWLED in their hole with out anything done to RESOLVE IT

Can’t give 0 stars or negative stars.
Absolute crooks. They not here to help you with mis sold loans or affordable issues. They just make up stuff so they can bill you hundreds of pounds for absolutely nothing. So you will be even further in debt.

.Absolutely shocking..my account with newday is closed and settled..yet they expect me to pay a bill for which Iv not received anything..they dnt listen to customers..all they are bothered about is payment..constant harrasment via email.phone..sent them proof the account is closed but still insist on it being paid

Extortionate for what they actually do! Whilst they managed to get me a refund from a lender, that's where it all stopped.

Got my claim letter through, accepted & told payment would be with me in 2 weeks. 2 weeks passed & nothing came. Queried it & was told to wait again. After another 2 weeks & countless ignored phone calls & emails was finally told I need to sort payment out that's not our job. In the meantime demands came through for payment of their fee, which by their own terms becomes payable once redress is received, in my case it hadn't been.

I signed up for an end to end process with them handling everything, by the end of the process I'd done half the work for them

Appalling behaviour by this company constantly chasing for payment and threatening court action.
AVOID!

Very misleading information regarding the poor service they offer. Stay away and avoid like the plague