CharterUP Avis 

Hello! I just want send little review.
We had an outstanding experience! The entire team was professional, responsive, and incredibly helpful from start to finish. They quickly resolved every question and request we had, making the whole process smooth and stress-free.

A special thank you to our driver, Justin K Y. He was absolutely exceptional. He arrived exactly on time, was professional, friendly, and organized. He handled all of our luggage and equipment himself, loading and unloading everything with great care. The transportation was smooth, safe, and perfectly on schedule. Everything was done efficiently, and we couldn’t have asked for a better driver.

We transported a group of children to camp, and knowing we could rely on Justin gave us complete peace of mind. We truly appreciate his outstanding service and highly recommend this company. Thank you for making our trip so easy and enjoyable!

Our driver was the BEST! She was on time and very accommodating. If you are looking for courteous, clean, professional and accommodating, please check them out.

The driver was professional and courteous. Everything went according to plan for our passengers, and everyone was satisfied

Excellent Service and the driver was very professional.

Augustin was excellent, provided notification when to expect arrival Provided outstanding service.

They were on time and professional.

the experince was very good and we all enjoy the ride

Our driver was really good!! Very flexible and friendly with everyone and the places/timing of where we went. Worked out very well. Not sure it could have been better!

Great driver! Really professional and polite!

We recently used Charterup for a wedding. The process leading up to the event we thought went smoothly until we were informed by our driver (who was rude, unprofessional, and did not speak english) that what we contracted was not what he was willing to do. The bus that he showed up with was dirty, old and it smelled. Furthermore, the driver had to be woken up twice to let our guest into the bus and then he proceeded to yell at them and drive erratically. In order to get him to fulfill our contract I had to "bribe" him with an additional cash payment. This was an awful experience due to the fact that Charterup contracts their drivers and I guess doesn't vet them properly.

The experience was very good. Our driver was awesome.

The bus and the driver were amazing!!! The ride was comfortable and everything went wonderfully!

I would never use Charter Up ever again. We had a very bad experience with a driver going to City Island.
He drove on the wrong side of the road to avoid tree branches, he stopped the bus several (at least 8) times to get out of the bus in the middle of intersections or streets to remove tree branches off the bus or to see if he could make the turn, it took him 20 minutes to get out of our parking lot because he could not figure out how to make the turns (we are in a park that has a large parking lot), he drove 30-40 mph on the highway, stopped the bus 2 times on the side of the road for no reason. The bus had no seatbelts and he was dressed sloppy and unprofessional. Did not understand or speak english well. I contacted Customer service and explained everything. They looked into it and believed whatever the driver said. No empathy or reimbursement , no care for endangering the lives of 50 Seniors.
Dont use them. They do not own the bus companies they give the work to and therefore you dont know what youre going to get. They do not hold themselves accountable for anything that happens on the trip.

Super easy to book!
Great job, booked Jospeh's in Boston, MA and the service was great. The Charter Up team is always responsive and quick to answer questions and get quotes - even for same day bookings!

Carlos was an excellent driver. He got us to and from our destination in a timely and safe manner despite the heavy downpours of rain.

Mariana, our driver was most helpful! She was, kind, excellent driver, and excellent communication throughout the entire process. Thank you for making my son's birthday memorable! 10/10

Easy reservation. Great customer service and prompt updates. Will definitely use again.

We love CharterUp! I do wish there was more consistency in the quality of coach...we had one that was premium and one that seemed like it was from the 80s - but both clean and tidy.

Bus was very bumpy no individual charger

Getting a quote and booking the trip was simple and painless. The driver was easy to communicate with. Overall, very pleased.