Chase Evans Avis 

I had a very disappointing experience renting through Chase Evans, with the property management handled by Nelly Obijiaku.

I moved out at the end of April, but it took over two months to receive my deposit back despite fully following the checkout instructions provided. After moving out, I didn’t hear anything for about two weeks and had to repeatedly contact them for any updates.

It then took roughly a month before I was finally sent the dilapidation schedule. This still included a cleaning charge even though I had used their recommended cleaning service. After raising this and providing clarification, a revised schedule was eventually issued, which I accepted straight away.

Despite agreeing to the revised deductions, there were still further delays in releasing the deposit, and I again had to follow up multiple times. When I spoke directly with Nelly Obijiaku, I was told there was no clear reason for the delay.

In the end, the situation only started to move forward once I raised a dispute with the Tenancy Deposit Scheme (TDS) and copied in senior management at Chase Evans.

Overall, the process was frustrating and poorly communicated throughout. Updates were only provided after repeated chasing, and the whole experience felt unnecessarily drawn out. I would not expect this process to take so long or require so much effort just to receive a deposit back.

Seamless experience from check in to check out and Jimmy is a very supportive property manager!

Kevin Chidi at the Pan Peninsula office goes above and beyond and is a pleasure to interact with. Would definitely recommend asking for him. Thanks to him and the whole team for making the experience effortless and smooth!

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to make the process as seamless as possible. Thanks!

Thanks Wincy for a lovely viewing arrangement! Appreciate your flexibility with time availability and all of your support.

The director of property management had the cheek to ask me for their "management fee" of >GBP1400 for Jan-July 2026 when the tenants in fact had not paid the 6-month rent in advance. She did not even know or bother to find out why the rent was not paid. The Senior Credit Controller then served a section 21 which was invalid. The rent arrears stood at >GBP11,000. I had to appoint my own solicitor to deal with the repossession order, which cost over GBP1,000. Other management issues include charging me for invoices dated from over 1 year ago and already paid, refusing to deduct unpaid utilities charges from tenants' deposit...... the list goes on......

Chase Evans - Kin Lee

Ms Mint did very well
And she is helping me a lot
Edmand

We've been dealing with Abhijit (renewals department) and had nothing but pleasant experience - very responsive, helpful and professional.

Had a horrible experience renting through Chase Evans. Property manager handling the case was Nelly Obijiaku
I moved out end of April and it took 2+ months to get my deposit back. We followed all the checkout instructions provided. I heard nothing for two weeks after moving out and had to repeatedly chase for updates.

It took around a month before I finally received the dilapidation schedule, which still included a deduction for cleaning, despite having used their recommended cleaning service. After I raised this and provided an explanation, a revised schedule was issued, which I accepted immediately.

Unfortunately, the delays continued. Even after confirming the revised deductions, my deposit was still not released, and I again had to repeatedly follow up. When I spoke to Nelly Obijiaku by phone, I was told there was no reason for the delay..

In the end, the only time I saw any real progress was after I raised a dispute through the Tenancy Deposit Scheme (TDS) and copied Chase Evans' management into my emails.

Whole experience was extremely frustrating, communication was poort throughout, updates only came after repeated chasing... i thought this shouldve gone a lot smoother. Please avoid

Saleem, showed me round a property, he was very helpful with information about the property, as well as being very knowledgeable about the place as well as surrounding area which also was very useful to me.

My property manager Mint Mok has done a great job in assisting us to solve any problem in our property. Every long-going problem has been arranged and solved, with great communication skill from her

Kevin Chidi from pan peninsula office is a very kind and thoughtful agent.

His prompt responses and helps are all appreciated.

Mint has been the property of Flat 1411 (East Tower) in which I have been living for 3 years. She's thoughtful, diligent and solution-oriented. She has a very personable way of dealing with tenants and I have enjoyed every interaction I have had with her.

Very happy with Mint Mok property management
Very clear with all decision making

Really good experience and smoothly process.
All clear and explained.
Special attention to service provided by Renewals coordinator – Justin.

Justin Hui was our dedicated Renewals coordinator throughout our tenancy renewal and he was excellent. He was always professional, prompt, and handled a multi-stage negotiation with patience and fairness - relaying our points to the landlord clearly and keeping us informed at every step. The whole process was made much smoother by having someone as reliable and communicative as Justin.

Provided references and generally speaking communicative. Overall good experience.

Had a dreadful experience renting in London through Chase Evans. Our property manager, Nelly, was consistently slow to escalate the smallest of maintenance issues. Between that and an unresponsive overseas landlord, communication would often stretch over months and require us to chase repeatedly. This culminated in the end of our tenancy, where external damage to our building led rainwater to leak through the ceiling and cause extensive damp & mould. For the month in which we remained in the mouldy flat, Chase Evans performed no remedial works and we had no choice but to terminate our tenancy early. It took a further month to receive the end of tenancy check out report, following which Chase Evans made false claims against our deposit, which further dragged out the process of reclaiming it.

Ms. Camille Lai

I wanted to take a moment to share my sincere appreciation for the outstanding work done by Ms. Camille Lai, the Renewals Assistant Manager regarding my apartments in London.

The entire process was handled with the utmost professionalism, efficiency, and attention to detail. Managing properties from a distance can often be challenging, but her dedication, prompt communication, and expertise made everything seamless and completely stress-free. It is rare to find this level of commitment and service excellence.

Thank you so much for your hard work and for going above and beyond to ensure everything was looked after perfectly. I highly recommend her services to anyone looking for top-tier property management support!