Checkboard Avis 144

Siza assisted me with my problem in a very quick time frame!

Nipho was extremely helpful and guided me through the part I found difficult.
I gound Nipho to be polite and informative through the call.

Very helpful dealing with a technical issue I had.

I had to use checkboard to prove my ID for the sale of a relatives house in the UK. Since I don't live in the UK (although do have a UK passport) it was a revelation to use private identity verification systems like this. In Finland we have digital ID and the system proves your identity in about 15 seconds without sharing any private data with the company wanting to verify your ID. Of course, the UK is far behind and full of annoying private companies like checkboard doing this kind of service with scans of passports and "video selfies". I had to download the stupid checkpoint app and agree to all kinds of private data being shared with them. Perhaps brits are used to handing over this data to third parties but I deeply resent it, plus the app crashing when I took a photo of my electricity bill .. for sure that validates my address!! .. I could have put it together in photoshop in 10 minutes. Good luck to checkboard if they want to query the data from my finnish electricity company.. we have such a thing as privacy laws here. Deeply hope never to have to use an annoying system like checkboard again. Obviously many others are annoyed because the text messages from checkboard go direct to spam, meaning many other people have marked their messages as spam before I used the app and I had to dig out the OTP sent to my phone from the spam folder (I have never had a text message from a finnish company go straight into the spam folder)

I was very pleased with the service I received in order to upload documents to my file. I would recommend using the operators via thier chat system.

Very helpful when my app was not working. They helped me upload my documents within 10 minutes. I used their Web chat which was very convenient. And all was sorted. App very simple and easy to use on your mobile.

Good experience with checkboard , very supportive

My wife and I are gifting a sum from our joint account towards a deposit on a house for our son. c/b treated us as individuals, not as a couple, refused to talk to us together and insisted we enter data separately which led to confusion when entering financial details later. It took us several hours over 2 days to have our input approved by c/b. We found c/b to very clunky. Scanning of documents by camera was difficult to manage. Verification of id by passport instructions were vague. Upload of documents from computer by drag and drop did not work, eventually tried click and select which worked. When it came to entry of transaction amount we remain totally confused as c/b kept asking for whole of house purchase price, not what we were gifting. And we both had to enter a non zero gifting amount. Gave up and were informed by AI that "flow" is complete, but we remain confused and will wait and see what result is. We understood this to be an anti money laundering check and had prepared documentation to show source of funds, but all c/b did was ensure we had a balance in an account to cover the transaction. A final comment: from the responses we got we believe we were chatting with an ill-informed AI, not a person

I was in a pickle trying to upload some documents so I tried the messaging service as the wait time on the phone was too long.
It stated I would get a reply within 20 minutes and they didn’t disappoint. After the initial chatbot questions I was soon connected to a real life human being who was quick to investigate the problem.
He very kindly found the problem and even offered to do the steps for me.
The whole issue was resolved with half my lunch hour to spare, and in fairness I was able to eat my food during the process.
I was very happy with the service and would recommend it to anybody.

A task that I expected to take five to ten minutes took all morning. After a number of attempts at verifying my address and loading proof of address I was referred back to login. I then realised the app did not recognise my address. I received a lot of help from Checkboard via their chatline who completed the task at their end

I spoke with a very helpful individual - Nipho

Firstly as someone with a disability, this app is not inclusive at all. It expects you to have a steady hand and be able to take scans within a certain amount of seconds, even wanting you to hold still while scanning a chip on your passport or it won't work. What about those who can't stay still and don't have family members close by to help. Highly unhelpful.
On top of that it asked it asked for details I only had on my computer, which led to alot of messing about which wouldn't have happened if this was available online instead of an app format.
Also, and mostly, I didn't like all of the 'proof' they required and depth of questions asked. For all that data to be put in one place is frightening, and can easily lead to identity theft and I hated that it can be a requirement if you want to work with someone. They simply should not be allowed to gather even half of what they asked me for.
A bad experience on many levels!

Helpful satisfactorily resolved. Followed up and ensured got the result needed.

Nipho contacted me to sort out my issue and sorted it out quickly.
He was understanding and helpful.
Thank you

Although had a problem uploading a document, received good help via email to sort

Nipho from Checkboard responded promptly to a couple of problems I had and this helped us to complete the checks very quickly.

The instruction were simple to follow to get information from FAQs when I had follow up questions they were answered quickly and concisely, guiding me to my next steps.

While the dashboard was not the most user friendly Nipho was able to resolve the issue effectively and efficiently in a timely manor through the online chat.

The person who handled our case was extremely helpful and made sure we were able to complete our online forms. However the system itself was hard work to be honest.

Nipho helped me through the process and he was prompt and professional on the phone /email responses .