Chic Soul Avis 

Normally I never do reviews, but I can across this and I was shocked at the reviews. I have ordered from Chic Soul 27 times (yes I counted before I wrote this). Yes, there have been times that I got the clothes and was not crazy about it once I tried it on and I did return it. However, there has never been one time that I questioned the quality of the clothing. Everything that I have bought or even returned has been great quality. I started purchasing from them in 2020, and I still have all of the clothes hanging in my closet and I wear them all the time. I get compliments on everything I have bought. The things I have returned were because I didn’t like how they looked on me, and one time I orders a dress that I felt was too see through and wasn’t lined. I learned my lesson from that, and now if I see something that I like but it does not clearly state that it is lined, I just message them on their website and they usually get back to me in less than 5 min ( if it’s during the day). They also clearly have the dimensions of everything in their website . I was not thrilled with the return policy only being in store credit, BUT I love the selection of clothes so much that it isn’t that big of a deal to find something else. Also, returning the clothes is super easy, there is an option to either mail it back or take it in to select retailers (kind of like what Amazon does with Kohls) and return it. I always just take mine to Ulta and return them. They take the clothes and you are emailed a credit minus like $7 for shipping. Far easier that packing it up and shipping it yourself and it costs the same or less. I have also NEVER had an issue using the credit, in fact one time I lost the email with the credit code, and messaged Chic Soul and they sent me a new email with the info. I think their customer service is amazing. Recently a dress I ordered was out of stock, I messaged them and asked to substitute a different color of the dress, and they responded back that they had mailed out the new color I requested. I never have seen customer service that personal and that quick at responding.

I find Chic Soul to be very predatory. They mark up prices on cheap clothing that plus sized women will buy because they struggle elsewhere. The clothes are not good quality and the sizing is all over the place. The return policy stinks. You can never get your money back from Chic Soul once you spend it with them. You can only exchange for more low quality, ill fitting clothing.

Terrible return policy- only allows store credit and is hard to even redeem that credit.

I have bought many items from chic soul. And have loved them, but beware if it is on sale the WILL NOT REFUND MONIES ARE STORE CREDIT. I ORDERED 3 SHIRTS AND 2 FIT PERFECT AND ONE WAS WAY TO BIG. ALSO I ORDERED A 3X LEGGING JEANS WAS LIKE A LARGE. VERY DISAPPOINTING!!

I got a pair of KanCan jeans I LOVE and ripped. They were the last place I could find with them in my size. I was weary from the reviews, but it was quick and as expected!

Just received my order less than an hour ago. Immediately tried everything on it they were all HUGE! and terrible quality! Shirts are huge and shoes too small. Went to process a return through their site and they only offer store credit! I had to send an email to beg for my money back. I'm waiting for "management approval" I WILL NEVER SHOP THEIR SITE EVER AGAIN. PLEASE BUYER BEWARE! THIS IS A TERRIBLE COMPANY!

They won’t return your money after sending the orders back. Instead issuing gift cards that you will never use. They are making money on this policy in a non credible way. Don’t use them!

Prices are very high for the quality of clothing. Return policy is awful. You cannot receive a refund back to your original form of payment, only to a gift card and $11 is deducted from you refund amount for shipping costs. I can’t believe people still shop with them.

The clothes are expensive for what you get. Very thin material. The sizing is just BAD! They’re 2 sizes too small. Don’t even try to return them to get your money back as they give you a gift card so you can buy more clothes that are cheap looking and so ill fitting and sizes that are tooooo small. Don’t try and argue with them because they have an answer for everything to keep your money. Scam.

Honestly, I was hoping to like the products but was disappointed with what I received. There are some products made by Chic Soul and others are made by two different brands, Haptics and Umgee. If you purchase products from here, you may not receive quality material from some of the items. Also, be aware that you will get a e-gift card for items and not a refund. So unfortunate, when the sizing is extra big and not flattering. Plus they review your review before allowing to be submitted online.

They got me with their advertising!! Thought I’d give it a go but it’s definitely over priced in my opinion. Especially being from Canada, with the exchange rate, shipping and duty I had to pay. I ordered 4 items of which 2 I kept. Which ended up costing me $200 cdn for a light weight hoodie and a summer dress. Now I have an $85 U.S. credit which will get me one more item and it will get eaten up with their $30 shipping fee and I’ll have to pay duty so it’ll cost me about $115 for that additional item. After I use up my credit, I will NOT be buying from them again. Canadians definitely beware.

The clothes sizes are all over the place. The shirts and sweaters are so think and not worth the money they charge. Be careful washing- the clothes pill and shed. Think $50 for a wear once piece of clothing. Not worth it at all.

This was my first time ordering from this website, I ordered three items that included this sweater. The other two items were just ok, not amazing quality or anything, but the sweater did not fit at all, super boxy (not for a tall frame at all), the arms were ridiculously crazy long, the material not comfortable and the color was more bland in person.
So I start a return for this item, and find out that their return policy absolutely sucks.
I spent $42 on the returned item originally, they take out a tax and a “processing fee” to return, so I only got $27 back via an online gift card?! I loose money to return an item?!
Unfortunately I had to spend more on another item to get rid of the gift card because guess what- it also has an expiration date! Hopefully the new item fits because I won’t bother to try and return again for another hit to my pocket.
Will not be purchasing from this website again due to the bad return policy. They also refuse to post my negative review, they emailed me a response to my review basically saying “sorry for the disappointment-happy to extend the online gift card dates”. Haha gee thanks how about all my money back for the returned item instead?! So they probably have lots of hidden negative reviews, buyer beware!

The quality of their product is awful. On top of that there was a dead cockroach in one of my item bags.Terrible refund policy so I couldn’t even get my money back. Please learn from my mistake and don’t order from here.

I have bought a few items from this store and they are not true to size. I even bought a size up this time thinking that it would help, nut it does not help at all. I am very disappointed in the quality of the clothes and would expect them to fit better for the price you pay. Do not buy from this company! Not worth it in the slightest.

Poor quality clothing that can only be returned for store credit, no matter the reason for return. Do not trust reviews on their website as they do not publish negative reviews!

Do not buy from this company. I bought three dresses size XXL and all were the size of a woman wearing a size 8 or 10. NEVER BUY FROM THESE FOLKS.

The clothes are unflattering, cheaply made, and overpriced. They don't refund you your money if you return something they only give store credit. And the conditions they put their warehouse workers through + the pay is awful.

Love love this shop! I have spent hundreds here. Clothes fit and feel great. Shorts are fabulous! I always get my clothes quickly my order is always correct. My last order my coupon didn’t get applied but they sent me a gift card for the amount I would of saved with my coupon. Great customer service always very friendly. BUT returns are for store credit you do not get refunds so there’s that. I have never needed to return anything.

Note you can only return for a store credit! I bought several things to try out for my first time, and unfortunately, nothing fit. Imagine how disappointed I was to see I wasted so much money. Sure, my fault for not reading the return policy, just never occurred to me I wouldn't just pay a shipping fee to return.