ChillCarve Avis 

Réponse de ChillCarve

Il y a 2 heures

Thanks for your honesty and we're really sorry to hear you feel this way.

We don't use ChatGPT for customer service and our colleague Blair has been personally looking after your order and is already working on your return and refund. We're sorry our support didn't meet your expectations, and we're taking your feedback seriously to do better.

If you'd like to discuss this further, please reach out to us directly, we'd really like to make things right.

Chillcarve Team

Réponse de ChillCarve

Il y a 2 heures

That's the kind of energy we like to hear. Sounds like you've got some good days ahead. Have a wonderful trip!

Chillcarve Team

Réponse de ChillCarve

29 juin 2026

Thanks so much for your feedback! Glad to hear the delivery was quick and you're happy with the product.

Enjoy it out there!

Chillcarve Team

Réponse de ChillCarve

Actualisé le 23 juin 2026

Thanks for the lovely feedback! Hope to see you again soon!

Chillcarve Customer Service Team

Réponse de ChillCarve

22 juin 2026

Thanks for the lovely feedback – so happy we could help, and we hope to see you again soon!

Chillcarve Customer Service Team

Réponse de ChillCarve

20 juin 2026

Thank you so much for your honest feedback and we're really glad to hear you're happy with the quality and delivery! 😊

We're actually taking notes from feedback like yours and will definitely pass this along to our product team for future improvements.

Thanks again for supporting Chillcarve 🙌

Chillcarve Customer Service Team

Réponse de ChillCarve

9 juin 2026

Thank you for your lovely feedback!

We're so glad Blair was able to give you the service you deserved. She's a great part of our team, and we'll be sure to share your kind words with her.

It means a lot to us that you'd recommend Chillcarve to others — thank you! We look forward to seeing you again soon.

Chillcarve Team

Réponse de ChillCarve

4 juin 2026

Hi Kian,

We’re truly sorry to hear about your experience and completely understand your frustration.

However, we would like to kindly clarify what actually happened:

Your order was delayed due to missing state/province information in the shipping address, which caused the initial delivery failure.

After you confirmed the corrected address, we arranged a re‑shipment. Unfortunately, the parcel was lost by the carrier during the second attempt.

Once we confirmed the loss, our customer service team immediately processed a full refund for your order. The refund has already been completed and should appear in your account based on your bank’s processing time.

We sincerely apologize for the inconvenience this situation has caused you. We take full responsibility for the delivery issues and are actively working with our shipping partners to prevent this from happening again.

Thank you for your understanding and for giving us the chance to make it right. If you have any further questions, please feel free to contact us directly.


Best regards,
ChillCarve Customer Service Team