Chill Chair Avis 205

Exactly the same scenario as Lucy below.
Based in UK.
Ordered in the Black Friday deal (November) and STILL waiting for product.
Repeated lies saying they would guarantee delivery before Christmas, latest update just before Xmas was someone was closed and would not be shipped until January 5th.
Sent repeated emails over last couple of days and no reply.

AVOID!!!

I bought Chill Chair for my nephew who is a lawyer and sometimes more than a little stressed. He says it has been a game changer and everyone in his office is now jealous and wanting to order.

The team at Chill Chair were great. They fast tracked my order for Christmas and followed up to make sure everything arrived safely. My husband is living his best life! Sitting in his gaming chair while getting a foot massage. He loves his Sole Mate Luxury Ottoman Foot Massager and uses it everyday.

Love the ottoman massage chair, I pretty much use it almost everyday and most times twice a day. It's a great way for me to relax after my normal daily activities, keep up the great work on your products and customer service. Everyone that comes by my house has tried and absolutely loved it and some have already purchased it for themselves.

Outstanding customer service from Chill Chair. They went above and beyond to answer all my questions and genuinely took the time to make sure my needs were taken care of. So rare to experience this level of care — highly recommend.

I have both the Chair and the foot stool from Chill Chair. The products are top quality, but that is still nothing compared to their customer service. I have never had a company care more about the experience of the customer than Chill Chair. Rey in customer care was 10/10 top level aces in my book! This is a company to do business with. Hands down. 10/10. Love these guys! Lifetime customer right here!!!!!!

Thought about buying this product for my wife and I Finally went ahead and purchased and it’s been the best decision. The product looks and feels premium quality and the massage function offers excellent functionality and variety. Probably need a second one now as we constantly battling who gets to use it. Highly recommended.

When there is an issue, you want customer support and service to be responsive. We experienced it!
The email response and the action that followed surpassed expectations. We highly recommend this relaxing product and the service that backs it up!

I bought a chill chair in June of this year 2025 as a Father’s Day present for my husband…we received the chair and he used it once that day and loved it. However, it would be months later before he wanted to use it again and sadly this time it did not turn on.
I tried charging it with the adapter…Unfortunately , it would not work.
I finally sent an email to their company in December 2025.
I got an immediate response a day later…with a request for me to send a video of the adapter and the chair.
I sent that requested email.
Literally two days later, we got an email with a tracking number that they were sending us a NEW replacement.
I was actually so surprised.
In this time, the world is so jaded.
How wonderful that this chair will come during the holiday season to remind me that there are GOOD HONEST small businesses that really do care.
Thank you so much for this whole experience.
I highly recommend buying from them.
Thank you again,
Jimmy and Fawn Doan

This chair is truly worth the money. A few minutes a day with the massage function is great. Not to mention it also being comfortable as just a sitting chair. And customer support is absolutely amazing. So quick to respond and will handling any question or issue you may have.

An outstanding product with cordless convenience and great engineering. Fast delivery and excellent service.

I recently purchased the SoleMate product from the team at Chill Chair.

It was a seamless transaction process and I had a query during the fulfilment process that was answered promptly.

The product arrived in perfect condition and on time. The ChillChair team followed up post delivery to ensure that I was satisfied with the product. I have been using it daily since its arrival and am very happy with my purchase decision and the purchasing process with the team at ChillChair

I purchased a sole mate for my feet from chillchair. Unfortunately a couple of the programmes became faulty.
The customer service have been outstanding with their contact letting me know that a new one will be sent out as soon as new stock arrives.
I cannot recommend them enough.

Updated review,

Not a scam it's real they just had difficulties during the Christmas period it can happen.

Product has arrived and is working build quality is ok although please improve the seat button it's so cheap and the button is loose not sitting tightly in fitting hole but it works.

I was notified about each step on the process.
Really nice touch.

Beyond being an excellent and beautifully designed product, the caliber of customer support has been absolutely exemplary. Angel and her team truly care about the customer experience and have provided unparalleled assistance and communication.
We highly recommend the chill chair and have the highest level of confidence in the support you will receive throughout the entire process.

’ve been using sole mate every day since I received it Recently, I was diagnosed with arthritis in my feet to the point where I couldn’t walk. I can’t even begin to describe how much this has changed my life. After just one cycle, my feet have healed, and I can walk again. So, thank you so much again!

Great customer service from Emma and the team. Buy with confidence, they will look after you.

Easy to unpack and assemble (just a few parts to click together), looks great and works perfectly - definitely worth the investment and I'm very glad we purchased.

I first purchased the Chill Chair which my family loves!! A few months later I've purchased the Sole Mate Foot Massager to pair with our lovely Chill Chair. Highly recommend both.