Chill Chair Avis 208

I ordered the Sole Mate which arrived quickly by DPD. Slight issue with the product but I was able to email customer service who were able to offer the solution.

Great product itself, as my feet are given an intense massage, and brilliant after care customer service if you need it.

The Chill Chair is the best upgrade I’ve made for my home office—it’s cozy, looks sharp, and the massage features really help me unwind at the end of the day. When I ran into a small hiccup, Emma and Rey from customer service were quick to help and super kind, making the whole experience smooth and hassle-free. I’m really happy with this chair and the support I got; highly recommend it to anyone needing comfort and great service.

The product was of very high quality, and their customer service was excellent, very helpful and prompt!

Purchased the chill chair sole mate. Unfortunately the heat function did not work from day one. I reached out to customer support and within a few days i had a new chair.
I have had life time issues with my clubbed feet and this massager has helped significantly reduce the pain i have when walking. Highly recommended and thank you.

I can’t even lie — these two have become essential parts of my routine. The Chill Chair lives up to its name perfectly. It’s not just a massage chair — it’s a whole experience. From the moment I sit down, the air compression, rollers, and recline hit exactly where I need it. The shoulder and lower back coverage are flawless, and that zero-gravity mode makes it feel like I’m floating. It’s quiet, smooth, and built like a luxury car seat — pure therapy in motion.

Then you add the Soulmate Foot Massager into the mix? Game over. After long court days or late gym nights, this thing revives my feet instantly. It digs deep — not that cheap vibrating nonsense — but real kneading, air compression, and heat that melts away fatigue.

I got the Soul Mate foot massager. Loved it from first use the way its programmed to use pressure with rollers and red-light... honestly my feet felt amazing afterwards but it stopped working after 3days I was shattered thinking I've got to go through the paperwork process, wait periods... ... ... after a quick email Emma and Rey reached out and within days I had a replacement. Service is outstanding product is outstanding will buy again with no hesitation

Excellent chair and excellent customer service!!

I was impressed with the Chill Chair team right from the moment I placed my order. Several people reached out to thank me and kept me updated on the status of my delivery, which gave me real confidence in the process.

What really stood out, though, was the aftercare. My desk was a bit too high for the chair’s armrests (which aren’t adjustable), and the team went out of their way to find me a solution that’s now working perfectly. They’ve even been checking in to make sure I’m happy, which is rare these days.

The chair itself is amazing. The massage function has become part of my morning routine before I start work and meditate — a small luxury that makes a big difference.

I’d highly recommend the Chill Chair to anyone looking for something unique, high-quality, and backed by outstanding customer support.

sole mate chill chair

the massage chair is amazing and the customer service is excellent

The Chill Chair is outstanding quality without all the unnecessary fancy packaging. It’s super comfortable, stylish, and built to last. The massage function is incredible — a true deep tissue experience that feels amazing. The customer service is second to none; Emma and Rey respond to emails quickly and even send helpful videos to answer any questions. I highly recommend this company!

About six months ago, I purchased a chill chair and the chill ottoman. I use both of them daily and was super impressed with both the quality of the chair and the massage functionality of the Ottoman for feet.

About a month ago, the chair stopped charging and I submitted a ticket to customer service. Unlike one of the other reviews, I got very prompt response and both Ray and Emma were super courteous and knowledgeable. We went back-and-forth three or four times with some troubleshooting and then they sent me a brand new chair. This is the kind of customer service that I would expect from a product at this price point

Based on my experience, I wouldn’t hesitate to recommend chill chair for either the chair or the ottoman. Both are working flawlessly and I use them daily.

Comfort: For me, the chair feels below average in terms of comfort. The seat is too firm, and after prolonged use it puts pressure on the tailbone, which can become painful. In my opinion, this chair is not suitable for all-day office work — it may work better for shorter sitting sessions.
Massage Function: The built-in massage works as described and is a nice touch if you want occasional relief during work breaks.
Customer Support: Unfortunately, this is where my biggest concern lies. The support team has been slow to respond, and when they did, the assistance provided was not helpful. For a product in this category, responsive and knowledgeable support makes a big difference, and I feel this is an area that needs significant improvement.

The support staff was excellent through the whole process of my initial purchase of the chair. The staff was professional, helpful and personable especially Emma.

Great customer service, was easy to deal through email and quick to resolve my issue. Thank you to the team.

Emma and Rey from the customer service team has been incredible! Top customer support team! I had some issues with my chill chair and they promptly dealt with the issue very professionally. I'm now waiting for my new chair to arrive.

Customer service is FANTASTIC! I had a problem with the battery charging board and customer service responded to my emails ASAP and after trouble shooting, figured out the issue and sent me a replacement board. It is so nice to have this kind of support after purchasing an expensive item and knowing you can count on them when you need them.

My husband and I both work from home and are in our desk chairs for 10-12 hours a day. I have a bad back, so was looking for something that would be supportive and comfortable. This chair was everything BUT that. In fact, it caused additional back issues for me. There's also a weird hump in the middle of the seat cushion that's in a very odd spot, adding to the discomfort of the chair.

We opted to send the chairs back under the trial period. They made it extremely difficult to return - emailing for return details, then having to take a video of disassembly and packaging of the chair, all before they would even provide a return slip.

After returning the chair in early April, and following up multiple times about the status of our refund with no response, we finally ended up having to dispute the charges with our credit card company 2 months later. The credit card dispute triggered them to finally reach out in the middle of June, stating "​We sincerely apologize for the delay in updating you. The refund has actually been ready for some time, but we missed notifying you, and we’re truly sorry for that. We’ve now received a chargeback for this order. Unfortunately, because of this, our system won’t allow us to process the refund directly. If you could kindly withdraw the chargeback, we’ll process your refund immediately, no further delays."

HORRIBLE company, and HORRIBLE chair!!!

From the time I messaged them to the time of resolve was nothing less than perfect. I am super stoked they addressed my challenge immediately with a resolve. Happy client tells 10 and unhappy tells 100. Well 10 are def getting told. Thanks Chill chair.

When I began searching for a new massage chair, my goal was to find something the whole family could enjoy. After coming across the Chill Chair on social media, I realised it could be the perfect upgrade for my home office instead.
Running a business from home means I spend countless hours seated, so comfort and support in a chair aren't luxuries—they’re necessities. The Chill Chair stood out with its ergonomic design, massage capabilities, and lounging features, making it seem tailor-made for my workspace.
Before making a purchase, I took time to read independent reviews and gather honest opinions from real users. It gave me the confidence to invest in a chair that goes well beyond basic comfort. Very happy with it!

Amazing! So glad we decided on chill chair!
I was looking for a new office chair when my wife said look at that theres one with a massage option.
So it made me think thats not a bad idea as we could both benefit from the new chair,
But when i looked at the brands that had come up on the web page they had bad reviews!
So i googled massage office chairs and came across Chill Chair!
the product looked so much better than others i had found and event though it was a higher price than the others i decided to go for it!
I couldnt believe it turned up the next day as it meant i could adjust the position of my new desk to suit using the leg rest!
the product was packaged really well and came in a few parts that were really easy to assemble!
the chair itself is great quality and came with enough charge for us to try it out!
Wow its brilliant the pressure adjustment the various massage settings and the chair positions everything!! we highly recommend Chill Chair.