chiltanpure.com Avis 

One of the worst online shopping experiences I have ever had. Absolutely horrible customer service, delayed delivery, broken promises, and ZERO accountability!

I placed my order on 6 October 2026 and was initially told that it would be delivered by 7 October. That date passed, and my parcel never arrived. When I tried contacting ChiltanPure's customer support, they simply failed to respond to my messages, and nobody bothered to answer my calls.

To make matters worse, their courier partner, PostEx, sent me a message claiming that my parcel would be delivered that day. I waited the entire day, only to receive NOTHING. No parcel, no proper update, and no satisfactory response when I tried contacting the courier either.

What kind of customer service is this? You take customers' orders, make delivery promises you fail to keep, and then disappear when customers try to get answers. The complete lack of communication is extremely unprofessional and frustrating.

A delay can happen, but ignoring customers, failing to honour delivery commitments, and providing such a terrible support experience is simply unacceptable.

I have screenshots of the messages and communications to support my experience. This has seriously damaged my trust in this company.

Based on my experience, I cannot recommend ChiltanPure to anyone who expects reliable delivery and decent customer service. The service has been absolutely pathetic, and the way this order has been handled is disgraceful. ChiltanPure seriously needs to improve its customer support, delivery management, and accountability.

A thoroughly disappointing experience. I would give zero stars if Trustpilot allowed it.

Had very bad experience i ordered soy chunks and they sent me whole 1kg all of em with fungus and in burnt condition dont buy please they also remove bad reviews from their site and dont pick calls or reply to messages

Very bad quality. Received biscuits all crushed.
Chilli flakes color black instead of red.
Not as shown on the website.

Absolutely horrible service by chiltanpure.... I will never be ordering again... I made a prepaid order of Rs 11,800 and they hadn't delivered it.... I contacted them and the order was still at their warehouse after 10 days of ordering because their products were out of stock... I asked if I'll get a refund of those products ..... and they said they will not ship my order till products are in stock..... what kind of shirty service is this.... I cannot be waiting a month for my order.... also I needed this order within this week and it was basically useless if I recieved it a month late.....so I asked for order cancellation and refund... and they said they will not refund..... 11,851 Rs.... it's not a small amount and I'm stuck here waiting for my order till their products are in stock.... I don't recommend anyone to trust this website.... absolute terrible service

We ordered a few items, the packaging had oil leakage, the oil bottle was not sealed properly, the biscuits were crumbled, we ordered plum cake and we were given fruitcake. We made 3 orders, the first one was pet deodorizer, which we still didn't recieve and it has been a week now. The customer service is horrible, the agents are rude and no one fixed our issues.

not satisfied.worst service ever seen in online shops.Ordered and after 3 days,jab track kia to pata chala out of stock hai.matlab start me he likh do out of stock hai.phr me kch cheezay or slelect rkta hn pata chala 3 out of stock hain khair ek final krta hn.acha aj ek haftay bad phr pata chalta hai out of stock hai wo b.hadd hai yar.time zaaya kia

Worst experience buying from them. I ordere Multiple stuff from their website and the quality of the products was too low. I ordered oats with nuts and when i opened it, there were ants and bugs inside. I even have the video evidence. I even tried to reached out to them and no one responded!!! Worst worst worst experience

I had ordered saffron... I did receive the saffron, but its quality and color were not at all satisfactory... When I talked to customer support, they were wrongly blaming me, saying that the product sent by Chiltanpure was completely fine.