Both my personal contact for the purchase, Brian, as well as the other staff were patient, helpful and courteous during the sale of the car to me. Brian even came and picked me up on his way into work... Voir plus
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Lisez les avis des autres
As a broker I deal with main dealers literally all over the UK. As with life generally, you experience a range of attitudes and behaviours. I’ve just worked with Chorley Group for the supply of... Voir plus
L'entreprise a répondu
I was made to feel welcome by the salesman Talha Keeka. He made me feel relaxed with his friendly manner and supplied me with all the information I required. The whole transaction was carried out effi... Voir plus
L'entreprise a répondu
What a fantastic experience with Wigan Citroen! Will Lewis was brilliant—polite, attentive, and really supportive throughout the process. Everything was explained well and there were no problems at al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Garage automobile
- Concessionnaire de véhicules à moteur
- Concessionnaire Nissan
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Écrit par l'entreprise
Coordonnées de contact
Head Office- Ackhurst Road, PR7 1NN, Chorley, Royaume-Uni
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4,5
Excellent
9 k avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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RIP off Quote for Brake Pads
Car went in on Friday last week for a service, all ok but needs new brake pads.
Nearly fainted at the quote of over £1000 for front n rear pads.
Rang today for a breakdown, the girl in service was so rude and sarcastic.
Evidently made a mistake and priced pads and discs, how convenient???
Some poor naive driver may well have stumped up the lot.
Check any quotes for work, I won't be back n I'll book the next service with a different Nissan dealer.
22 mai 2026
Avis spontané
Sim at MG Blackpool understood fully…
Sim at MG Blackpool understood fully our requirements for our new car. He was extremely patient with us in finding this car he is a credit to the company.
14 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Andrea,
Thank you for your fantastic review! We’re delighted to hear Sim at MG Blackpool fully understood your requirements and helped you find the right new car.
It’s wonderful to know he was patient and supportive throughout the process. We’ll be sure to pass your lovely comments on to him — he’ll really appreciate the feedback.
Thank you again for choosing Chorley Group, and we hope you enjoy your new vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Hyundai I30N Purchase
Both my personal contact for the purchase, Brian, as well as the other staff were patient, helpful and courteous during the sale of the car to me. Brian even came and picked me up on his way into work to come and collect the car
16 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Mark,
Thank you for your lovely review! We’re delighted to hear Brian and the rest of the team were patient, helpful, and courteous throughout your purchase experience.
It’s especially nice to hear that Brian went the extra mile to pick you up on his way into work so you could collect your new car — customer care like this is something we’re very proud of.
We really appreciate your feedback and hope you enjoy your new vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Good experience
I was made to feel welcome by the salesman Talha Keeka. He made me feel relaxed with his friendly manner and supplied me with all the information I required. The whole transaction was carried out efficiently and professionally and I was very happy with my purchase.
22 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Frank,
Thank you for your wonderful review! We’re delighted to hear Talha made you feel so welcome and relaxed throughout your experience with his friendly manner and helpful approach.
It’s fantastic to know you received all the information you needed and that the whole transaction was carried out efficiently and professionally.
We really appreciate your kind feedback and are so pleased to hear you’re happy with your purchase.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Poor customer service
I bought a new car last Friday after test driving a demonstrator. Unfortunately the car I bought turned out to have EXTREMELY UNCOMFORTABLE PASSENGER SEATS. Totally different to the demonstrator. So bad my wife cannot sit on it! I contacted the dealership but they wouldn’t help. All they would do was offer a part-exchange at a loss to me of £10,000.
UPDATE
They replied to my review this morning. Although nothing has changed I have managed to find an after market solution to my problem. I have found a cushion set which seems to work.
I cannot emphasise enough, though, that to avoid this problem a buyer should insist on checking the actual car one is buying because. from my experience, it is highly unlikely to match the demonstrator.
Thanks Chorley customer services for getting back to me so quickly.
21 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Edmund,
We are sorry to hear you are unhappy with your vehicle.
Following your concerns, we did check the seating specifications and part numbers between the demonstrator vehicle you test drove and the vehicle purchased, and they are confirmed as the same.
We understand you have also spoken with one of our other dealerships regarding alternative options, and we hope they are able to assist further for you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Juke tekna+
Pleasant and polite staff helped me make an informed choice for my new vehicle. Nothing was too much trouble and the purchasing process was smooth and professional
18 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Colin,
Thank you for your wonderful review! We’re delighted to hear the team were pleasant, polite, and helped you make an informed choice for your new vehicle.
It’s fantastic to know nothing was too much trouble and that the purchasing process was smooth and professional throughout.
We really appreciate your feedback and hope you enjoy your new vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Just driven our new Quashqai home and…
Just driven our new Quashqai home and from start to finish Adam made the process of buying quick and simple. Excellent customer service throughout.
21 mai 2026
Avis spontané
A fantastic experience with Will at Wigan
What a fantastic experience with Wigan Citroen! Will Lewis was brilliant—polite, attentive, and really supportive throughout the process. Everything was explained well and there were no problems at all. I’m very pleased with my used car and I’ll be recommending Wigan Citroen to others.
18 mai 2026
Avis spontané
Réponse de Chorley Group
Yankee,
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with Wigan Citroen and that Will Lewis looked after you so well throughout the process.
It’s great to know everything was explained clearly and that the whole experience was smooth and stress free. We’re especially pleased to hear how happy you are with your used car.
Your recommendation really means a lot to us, and we’ll be sure to pass your lovely feedback on to Will and the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
As a broker I deal with main dealers…
As a broker I deal with main dealers literally all over the UK. As with life generally, you experience a range of attitudes and behaviours.
I’ve just worked with Chorley Group for the supply of 2 x nearly new Nissan Primastar vans.
The whole experience was simply very good indeed, start to finish. All the staff there were a pleasure to deal with and made the job straight forward; just what I need.
I will certainly be looking to do more business again with them and have no hesitation in recommending them whether you are a private individual or business, like me.
18 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Richard,
Thank you so much for your fantastic review and for taking the time to share your experience.
It’s especially rewarding to receive such positive feedback from someone who works within the motor trade and deals with dealerships across the UK on a regular basis. We’re delighted to hear the process of supplying the two Nissan Primastar vans was smooth, straightforward, and enjoyable from start to finish.
Providing an efficient and professional experience is exactly what we strive for, so it’s great to know the team delivered this for you.
We truly appreciate your recommendation and look forward to hopefully working with you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
What a dream in comparison to another…
What a dream in comparison to another company I had originally used to purchase a vehicle from which I had to reject, Claire at the Wigan branch made the process stress free from start to finish and the after sales service was second to none after a small fault appeared, this was dealt with swiftly and efficiently to a timeline that fitted around myself. Many thanks for removing all the stresses imposed by a different company.
7 mai 2026
Avis spontané
Buying aMG ZS hybrid
Again a very helpful sales person in Alex who went though everything with me.Would highly recommend Chorley MG.to anyone want to purchase a MG
16 mai 2026
Avis spontané
The Chorley Group are Great, and John is Brilliant.
John Willis was the member of staff who dealt with my ordering and buying of a brand new van. From the start there was no pressure or sales pushing. Just a very good service and explanation of the vehicle, the process, the procurement, the sale of, and everything that happens. I received regular updates of the situation and time scales with delivery etc once my van had been ordered. I also had courtesy follow ups once I'd received my vehicle.
The guy who delivered my van to my door (I have forgotten his name sorry) was also brilliant and explained everything to me regarding the actual vehicle and also the paperwork etc.
I received my van in perfect condition and good to go.
I think they are all very professional and knowledgeable at The Chorley Group Nissan in Chorley, and John was excellent.
Thank you.
14 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Mark,
Thank you so much for your fantastic review! We’re delighted to hear that John Willis provided such a professional, relaxed, and informative experience throughout your van purchase.
It’s great to know you felt no pressure, received clear explanations at every stage, and were kept regularly updated right through to delivery. We’re also pleased to hear the delivery experience was excellent and that your van arrived in perfect condition.
We’ll be sure to pass your kind words on to John and the wider team at Chorley Nissan — they’ll really appreciate your feedback.
Thank you again for choosing Chorley Group, and we hope you enjoy your new van.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
We went a couple of weeks ago to look…
We went a couple of weeks ago to look at a car we were served by Adam he could not have been more helpful after taking the car for a test drive we put on a deposit and picked it up on Friday again dealing with Adam and were over the moon with service he gave us
3 mai 2026
Avis spontané
Réponse de Chorley Group
Dear James,
Thank you for your wonderful review! We’re delighted to hear you had such a positive experience with Adam from your first visit and test drive right through to collecting your new car on Friday.
It’s fantastic to know Adam was so helpful throughout the process and that you were over the moon with the service he provided. We’ll be sure to pass your kind words on to him.
We hope you enjoy your new car, and thank you again for choosing Chorley Group.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I made a enquire abour a kia sportage…
I made a enquire abour a kia sportage on sunday evening .9 15 on monday morning by grace made appointment at 11am to see car which was waiting .Grace was very helpfull and patient aswell . I bought a car one hour later and picked it up tday friday . Would never go anywere else and i live in swinton . Thanks alot again Grace .
15 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Barry,
Thank you for your fantastic review! We’re delighted to hear Grace contacted you so quickly following your enquiry and had the Kia Sportage ready for your appointment.
It’s wonderful to know Grace was so helpful and patient throughout the process and that everything moved smoothly from viewing the car to collecting it on Friday.
Your loyalty and kind words mean a lot to us, especially with you travelling from Swinton to visit us. We’ll be sure to pass your lovely feedback on to Grace.
We hope you enjoy your new car, and thank you again for choosing Chorley Group!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The representative reacted in a…
The representative reacted in a pleasant and polite manner to my requests and proved to be knowledgeable and efficient and I am very satisfied with my purchase
13 mai 2026
Avis spontané
Réponse de Chorley Group
Dear David,
Thank you for your wonderful review! We’re delighted to hear our representative was pleasant, polite, knowledgeable, and efficient throughout your experience.
It’s fantastic to know you are very satisfied with your purchase, and we truly appreciate you taking the time to share your feedback.
We hope you enjoy your new vehicle and look forward to assisting you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The staff are very professional and…
The staff are very professional and extremely knowledgeable on the cars they sell. I was very impressed with my visit and have recommended them to friends and family
12 mai 2026
Avis spontané
Réponse de Chorley Group
Good Afternoon,
Thank you for your fantastic review! We’re delighted to hear you found the team professional and extremely knowledgeable, and that you were so impressed with your visit.
Your recommendation to friends and family really means a lot to us, and we truly appreciate your support.
We hope to welcome you again in the future and assist with anything you may need.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Recently purchased our MG HS
Recently purchased our MG HS, dealt with Andrew who made the whole experience a simple and seamless experience. Highly recommended.
12 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Linda,
Thank you for your fantastic review! We’re delighted to hear you recently purchased your MG HS and that Andrew made the whole experience simple and seamless for you.
We’ll be sure to pass your kind words on to Andrew, and we really appreciate your recommendation.
We hope you enjoy your new MG HS, and if we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Poor Communication, Faulty Key, Reversed Refund
We paid in full for our Nissan Leaf and were given confirmation for collection, only to arrive and be told the car was not actually ready. This caused unnecessary inconvenience and wasted our time.
When we eventually received the car, it was only charged to 29% (we waited 30 mins then charged to 51%) despite us paying an additional £20 charging fee. A refund was processed, but 5 mins later the transaction showed as “reversed” in our bank account.
The condition of the vehicle on handover was also below expectations. Compared to the standard of preparation we experienced with our previous MG5 (purchased in chorley branch), the car was noticeably not cleaned or presented to an acceptable standard.
To make matters worse, one of the supplied keys was not functioning, even after replacing the battery ourselves.
Overall, this has been a frustrating and disappointing handover experience with poor communication and lack of attention to detail.
9 mai 2026
Avis spontané
Réponse de Chorley Group
Thank you for taking the time to leave your review. We genuinely appreciate all feedback, as it helps us improve the service we provide to our customers.
We are sorry to hear that your handover experience did not meet expectations. Following your feedback, the Sales Manager has spoken with you directly to apologise for the issues that were within our control and to discuss the concerns raised.
We also explained that the refund delay was caused by a banking issue, and we have agreed a process for this to be resolved and returned to you. In addition, we are pleased that arrangements have now been made to address the key issue and to have the vehicle re-cleaned to the standard expected.
Thank you again for bringing these matters to our attention, and we appreciate the opportunity to work towards resolving them with you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Remote purchase
I purchased a MINI from Chorley MG and dealt with Alex remotely via email and telephone. He was friendly, professional and courteous at all times. He managed to arrange the purchase at 3pm and by 5pm the car was prepped and on the back of a loader to be transported to me. It arrived just before midnight on the same day. I couldn’t be happier with the service provided and the quality of the car.
8 mai 2026
Avis spontané
Réponse de Chorley Group
Dear Nathan,
Thank you for your fantastic review! We’re delighted to hear Alex provided such friendly, professional and courteous service throughout your purchase.
It’s amazing to hear everything was arranged so quickly and smoothly for you, from agreeing the purchase to having the car prepared and delivered the very same day.
We’re so pleased you’re happy with both the service provided and the quality of your MINI.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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