The customer service was excellent, Dawid went through everything thoroughly and couldn't have been more helpful. I'd never driven an automatic before so he drove to a quiet car park where I could tr... Voir plus
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This is my third car from Chorley Nissan, I won't go anywhere else. The sales team do their best to find the perfect car for me, and it seems they've nailed it again. Aftersales service team are gr... Voir plus
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I recently purchased a Nissan Qashqai from the Chorley dealership in Wigan. I was sold the vehicle by Tom Shuttleworth, he was very professional from start to finish answering all my queries and I wa... Voir plus
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The minute we visited Chorley Group Burnley we were made to feel welcome. The Sales Executive that looked after us was Andrew, who gave us a brief history insight in to how the group was formed. He ar... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Garage automobile
- Concessionnaire de véhicules à moteur
- Concessionnaire Nissan
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Écrit par l'entreprise
Coordonnées de contact
Head Office- Ackhurst Road, PR7 1NN, Chorley, Royaume-Uni
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4,5
Excellent
9 k avis
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Great service at purchase and then not much after.
I Purchased a car from their Nissan branch in Preston. All good and no issues at this point. It was a Peugeot 2008 on a 22 plate and all seemed well until just under 6 months in when coolant was dripping from under the engine. The AA came to inspect it and there was a hole in one of the pipes but more worrying was the oil that had got in to the coolant. I emailed the Chorley Group head office and was called back and told there was a 6 month wait time for there Diagnostics team in Blackpool to be able to look at it. Cant work out if Peugeot have a serious problem with their cars for there to be a 6 month wait time. Due to this I got a call from Preston Nissan from the sales manager. No issues with him and he was very polite but told me after checking that the car was no longer under the 3 month warranty and suggested I look for a local garage. I managed to find a local garage to me who told me that there was a hole in a coolant pipe and the head gasket would also need replacing. They told me that due to them not being an authorised dealer of Peugeot they would not be unable to get the part needed. So I'm currently stuck with no car , cant find a garage at the minute that will touch it and for the great pleasure of this I'm still paying the finance.
29 août 2026
Avis spontané
Réponse de Chorley Group
Hi Lee,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the difficulties and frustration you’ve experienced with your Peugeot 2008.
We completely understand how concerning it must be to be left without your vehicle while still having ongoing finance payments, particularly after being unable to find a garage able to assist.
I have now escalated your concerns to our General Manager, who has been in contact with you by email to arrange for the vehicle to come back to us next week so that we can look into this further.
We’re sorry again for the inconvenience you’ve experienced, and we appreciate your patience while we work to get this resolved.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Van purchase
We have dealt with John Willis on this latest van purchase and he has been excellent in communication and answering any queries.
1 septembre 2026
Avis spontané
Réponse de Chorley Group
Hi Robert,
Thank you for your fantastic review! We’re delighted to hear John Willis looked after you so well throughout your latest van purchase.
It’s great to know he kept you well informed, was always on hand to answer your queries and made the process so straightforward for you.
We’ll be sure to pass your kind words on to John, and we really appreciate your continued support.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service from Andy McDonald
Great service from Andy McDonald. Appointments kept to time. Concise info given.
29 août 2026
Avis spontané
Réponse de Chorley Group
Hi Mel,
Thank you for your fantastic review! We’re delighted to hear you received such great service from Andy McDonald.
It’s great to know your appointments were kept to time and that you received clear, concise information throughout your experience. We’ll be sure to pass your kind words on to Andy.
We really appreciate your feedback and support!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Réponse de Chorley Group
Hi Kayleigh,
Thank you for your fantastic review! We’re delighted to hear Reece was so helpful throughout your experience.
We’ll be sure to pass your kind words on to him. We really appreciate your support and hope we can assist you again in the future!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was booked in for my first service…
I was booked in for my first service with the MG HS. The booking from start to Finnish was absolutely first class. Their customer service is amazing .I received constant reminder messages from MG Chorely which for me is very reassuring. The car was booked in and I really have to say they accommodated every need that I had. Initially I requested to drop the car off the night before IE Thursday and pick up the day after on the Saturday. The online check in is great and the fact you can visit the showroom go to the booking screen enter the car details and confirm the appointment add a parking location for your car and then leave the key in a secured key locker just makes the process so much easier. Picking up the car was also flawless too. I received a text first to confirm the service was completed with an online report and a video of the technician showing the tyres and brakes along with the suspension etc. shortly afterwards I received a confirmation text to advise what code to use to collect your car, all I did was go to the showroom enter my registration the key code id received and collected my car. A totally hassle free no nonsense approach very easy and so quick and simple.
Along with this my car had a fault with the front and rear passenger wheels after it being inspected MG went through their process to establish whether it was a warranty fault and they replaced both the wheels at the same time.
Myself and my wife are looking to purchase another MG in the next year as she absolutely loves my car. We have the HS plug in phev and I have to say the range on the electric on this car is absolutely perfect for us for our day to day trips.
Thanks MG Chorely your a great dealership and I am very happy with the service I have received.
Regards
Paul
28 août 2026
Avis spontané
Réponse de Chorley Group
Hi Paul,
Thank you for your fantastic review! We’re delighted to hear your first service experience with your MG HS was so positive and that the whole process was first class from start to finish.
It’s fantastic to know the regular reminders, online check-in, secure key locker and collection process made everything so easy and hassle-free for you. We’re also pleased we were able to investigate the issue with the wheels and get both replaced for you under warranty.
We really appreciate your kind comments about the team and are so pleased you’re enjoying your HS Plug-in Hybrid and its electric range. It’s brilliant to hear your wife is already a fan too!
Thank you again for choosing MG Chorley and for your continued support. We look forward to welcoming you both back when you’re ready for your next MG.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I had a fantastic experience from start…
I had a fantastic experience from start to finish, Will Lewis had the car prepared to a very high standard for me and kept me up to speed with the progress right up to the delivery of the car. Brilliant service and very easy to do business with!
27 août 2026
Avis spontané
Réponse de Chorley Group
Hi Martin,
Thank you for your fantastic review! We’re delighted to hear you had such a great experience from start to finish.
Will Lewis will be really pleased to hear your kind words. It’s fantastic to know he kept you regularly updated throughout the process and ensured your car was prepared to such a high standard before delivery.
We really appreciate your feedback and are so pleased everything was easy and straightforward for you.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was kept informed and the purchase of…
I was kept informed and the purchase of my new car was straightforward.
7 août 2026
Avis spontané
Réponse de Chorley Group
Hi there,
Thank you for your lovely review! We’re delighted to hear you were kept informed throughout and that the purchase of your new car was straightforward and hassle-free.
We really appreciate your feedback and thank you for choosing Chorley Group. We hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A seamless experience from start to…
A seamless experience from start to finish.
Tom made sure I was happy with my purchase and answered all my questions.
He sat in the car with me before I drove away and made sure I was happy with everything.
I love my purchase. One happy customer 😊
25 août 2026
Avis spontané
Réponse de Chorley Group
Hi Susan,
Thank you for your fantastic review! We’re delighted to hear you had such a seamless experience from start to finish and that you’re so happy with your new car.
It’s great to know Tom took the time to answer all your questions and made sure you felt completely comfortable and confident with everything before driving away.
We’ll be sure to pass your kind words on to Tom. It’s lovely to hear we have one very happy customer! 😊
Thank you for choosing Chorley Group, and we hope you enjoy every mile in your new car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Réponse de Chorley Group
Hi Adrian,
Thank you for taking the time to leave us a review! We’re pleased to hear you received good service overall and really appreciate you choosing Chorley Group.
Your feedback means a lot to us, and we hope to welcome you back again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very happy with new vehicle
I recently purchased a Nissan Qashqai from the Chorley dealership in Wigan. I was sold the vehicle by Tom Shuttleworth, he was very professional from start to finish answering all my queries and I was able to collect the vehicle within a few days. He sent me a video of the vehicle and the handover went very smoothly. Thank you very much Tom.
25 août 2026
Avis spontané
Réponse de Chorley Group
Hi Nick,
Thank you for your fantastic review! We’re delighted to hear you’re so happy with your new Nissan Qashqai and that your experience with us at Wigan was such a positive one.
It’s great to know Tom Shuttleworth provided such professional service throughout, answered all your queries, and made the process so smooth from the personalised vehicle video through to your handover.
We’ll be sure to pass your kind words on to Tom — he’ll be really pleased to hear your feedback!
Thank you for choosing Chorley Group, and we hope you enjoy your new Qashqai.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
This is my third car from Chorley…
This is my third car from Chorley Nissan, I won't go anywhere else. The sales team do their best to find the perfect car for me, and it seems they've nailed it again.
Aftersales service team are great aswell, overall a very pleasant experience.
The staff are friendly and very knowledgeable and honest about their product. The salesman who dealt with us remembered us from our previous purchase, Will is not only professional but very pleasant to deal with.
17 août 2026
Avis spontané
Réponse de Chorley Group
Hi John,
Thank you for your wonderful review and for your continued loyalty to Chorley Nissan. We’re honoured that this is now your third car with us!
It’s fantastic to hear that both our Sales and Aftersales Teams have continued to provide such a positive experience and that we’ve been able to find the right car for you once again.
Will will be delighted to hear your kind words. It’s great to know that his professionalism, honesty and personal approach made such a positive impression, and that he remembered you from your previous purchase.
Thank you for your continued support and trust in Chorley Group. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I have recently purchased a new car…
I have recently purchased a new car from Chorley group Blackpool and it was one of the nicest experiences I’ve had when it comes to buying a car. Huge thank you to Reece for all of his help & support. Amazing customer service!
24 août 2026
Avis spontané
Réponse de Chorley Group
Hi Amy,
Thank you so much for your fantastic review! We’re delighted to hear that purchasing your new car from our Blackpool branch was such a positive experience.
We’ll be sure to pass your lovely comments on to Reece. It’s wonderful to hear that his help, support and customer service made your experience so enjoyable.
Thank you for choosing Chorley Group, and we hope you enjoy every mile in your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service
The customer service was excellent, Dawid went through everything thoroughly and couldn't have been more helpful. I'd never driven an automatic before so he drove to a quiet car park where I could try it before I drove it back to the showroom. At the handover he again explained the key features. The only negative is the car park where it is virtually impossible to find a parking space.
20 août 2026
Avis spontané
Réponse de Chorley Group
Hi Elaine,
Thank you for your fantastic review! We’re delighted to hear Dawid provided such excellent service and took the time to make sure you felt comfortable and confident throughout the whole process.
It’s great to know he went the extra mile by taking you to a quieter car park so you could get used to driving an automatic for the first time, and that he made sure everything was clearly explained again during the handover.
We really appreciate your feedback regarding the parking and will certainly take your comments on board.
Thank you again for choosing Chorley Group, and we hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Mark Howarth was excellent throughout
Mark Howarth was excellent throughout. Patient, not at all pushy and very honest with us. Top salesman..the industry needs more like him.
22 août 2026
Avis spontané
Réponse de Chorley Group
Hi David,
Thank you for your fantastic review! We’re delighted to hear Mark provided such excellent service throughout your experience.
It’s wonderful to hear that his patient, honest and friendly approach made you feel comfortable without any pressure. We’ll be sure to pass your kind words on to him — we’re very lucky to have him on the team!
Thank you again for your support and recommendation.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I bought my MG ZS EV earlier this year…
I bought my MG ZS EV earlier this year from Chorley Wigan. The pick up date changed several times and I was told that it needed some work by the local MG dealership. Eventually after a few days I managed to collect the car.
On my first full day of driving the car I made a few short local journeys and then made a trip to Warrington just a few miles down the road. On my return journey whilst driving on the M6 the battery percentage just dropped off a cliff and by the time that I reached a public charging point the battery was at 5%. the car had only done about 40 miles from being fully charged.
I went to Chorley group to report the fault and asked to get it sorted. They booked the car into the local MG dealership 1 MONTH later. I had to use the car in this condition for the whole of that time. I had to use public fast chargers constantly and every journey I made was a nightmare.
The car finally went in and they took it to the local MG dealership. Although I told them what was happening they had not told MG the whole story. The car was returned to me 3 weeks later saying that the car had no fault. I have now had to go to the MG dealership to tell them that the car was still faulty after almost running out of charge once again after only travelling 40 miles. MG have once again booked me in in 3 weeks time.
I believe that Chorley sold me a car which is unreliable and unroadworthy. I would advise nobody to buy a car through them
22 août 2026
Avis spontané
Réponse de Chorley Group
Hi Malcolm,
Thank you for taking the time to share your experience and for explaining the concerns you have experienced with your MG ZS EV.
I’m sorry to hear about the difficulties and frustration this has caused you, particularly with the ongoing concerns around the vehicle and the delays you have experienced.
I have noted your feedback and will ensure your concerns are made aware to the Management Team for review and consideration.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Looked at a used car, bought a new one.
I went to the Wigan Peugeot site to look at a used Skoda on the 13th of August. I didn’t like it so sat chatting to Tom and tried out a Peugeot 2008, again 2nd hand. I liked the car, a lot and drive out 2 days later in a new model, with my own reg on. I’d call their service exemplary. From initial discussions to the purchase it was simple, straightforward and easy. I can’t fault the staff, either face to face, phone or email everything was done in a friendly, helpful and informative manner.
Thank you Tom for your efforts.
13 août 2026
Avis spontané
Réponse de Chorley Group
Hi Bob,
Thank you for your fantastic review! We’re delighted to hear you had such a smooth and enjoyable experience with the team at our Wigan branch.
It’s great to know that after initially viewing the used Skoda, Tom was able to help you find the Peugeot 2008 that was right for you — and that just two days later you were driving away in your new model with your own registration!
We’ll be sure to pass your kind words on to Tom. It’s wonderful to hear that the whole process was simple, straightforward and friendly, whether face to face, over the phone or by email.
Thank you again for choosing Chorley Group and we hope you enjoy your new Peugeot 2008!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
David the salesman went above and…
David the salesman went above and beyond my expectations. Great guy. It was a tricky situation we where both in . But a deal was done thanks David 👍👍
20 août 2026
Avis spontané
Réponse de Chorley Group
Hi Alan,
Thank you for your fantastic review! We’re delighted to hear David went above and beyond to help you and get everything over the line.
It’s great to know that, despite the tricky situation, David was able to find a way forward and get the deal done for you. We’ll be sure to pass your kind words on to him.
Thank you again for your support, and we hope you enjoy your new car! 👍
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The minute we visited Chorley Group…
The minute we visited Chorley Group Burnley we were made to feel welcome. The Sales Executive that looked after us was Andrew, who gave us a brief history insight in to how the group was formed. He arranged for a vehicle to be transferred from Chorley Blackpool so we could test drive it. The whole experience was brilliant from start to finish and I would recommend this dealership to anyone who wants a hassle free car shopping experience.
13 août 2026
Avis spontané
Réponse de Chorley Group
Hi Edward,
Thank you for your lovely review! We’re delighted to hear you felt so welcome at our Burnley branch and that Andrew looked after you so well throughout your experience.
It’s great to know he was able to arrange for the vehicle to be transferred from Blackpool so you could have the opportunity to test drive it, and that everything was hassle-free from start to finish.
We’ll be sure to pass your kind words on to Andrew and the team. Thank you for your recommendation and for choosing Chorley Group!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Today was my second time dealing with…
Today was my second time dealing with Chorley Group Ormskirk , first class service from start to finish as usual, Suzanne is an excellent receptionist on the service desk , explained more to me about Motability than Stellantis who provided the vehicle and let me down on numerous occasions ever did, could not believe this branch is closing at the end of the month, feel they are missing out on an opportunity as they are by far better than any Peugeot Dealership for service in the Merseyside area , thanks again for the excellent service. All the best Gary
17 août 2026
Avis spontané
Réponse de Chorley Group
Hi Gary,
Thank you so much for your fantastic review and for your continued support of our Ormskirk team.
We’re delighted to hear that you received first-class service once again and that Suzanne was able to provide such helpful support and guidance with your Motability vehicle. We’ll be sure to pass your kind words on to her.
It’s especially lovely to hear such positive feedback about the team, and we’re sorry to hear how disappointed you are about the Service Department closing at the end of the month. Your comments and kind words really do mean a lot to the team, particularly at this time.
Thank you again for your support and recommendation. We wish you all the best and hope we can continue to assist you wherever possible.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very pleased with purchase
Very pleased with purchase, Paul very helpful, no pushiness, didn’t feel under pressure to commit.
12 août 2026
Avis spontané
Réponse de Chorley Group
Hi Linda,
Thank you for your fantastic review! We’re delighted to hear you’re so pleased with your purchase and that Paul made the whole process straightforward and relaxed.
It’s great to know you felt comfortable throughout and never felt under any pressure to commit. We’ll be sure to pass your kind words on to Paul.
We really appreciate your support and hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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