Christys' Hats Avis 

Ordered on 12 December, never received the hats.
No response to repeated emails and no answer on the phone number.

Still awaiting refund

I’m extremely disappointed with the customer service from Christys’ Hats. After returning an item, I did not receive my refund and have had ongoing difficulty getting any meaningful response from their customer service team. Communication has been slow and unhelpful, with emails either ignored or met with vague replies that don’t resolve the issue.

For a brand with such a long-standing reputation, this level of service is unacceptable. Customers should not have to chase repeatedly for a refund that they are entitled to. Until this issue is properly resolved, I cannot recommend ordering from Christys’ Hats. Poor after-sales support completely undermines the quality of the product

Robbed of two caps. Order had two caps missing and no refund or replacement has been offered

I am in exactly the same position as previous review (Max), only I ordered even longer ago on the 12th Dec. Still not received by DPD, but only too happy to take the money straight away on the 12th. This tells me not a one-off but something untoward going on. A Xmas present someone won’t receive and I too don’t know if I will receive the goods (ever). The website has changed in the last day, to say a new website coming in Jan, perhaps time/money better spent fulfilling orders from customers shopping here in good faith?…Order at your peril :(

I placed my order on 14th Dec and got an email to say parcel was dispatched on 16th. However clicking on the tracking link shows that the courier hasn't actually received the package. Today is 23rd Dec and the courier still hasn't received it. Emails go unanswered apart from an automatic answer back which basically says they might take five days to respond and any chasers will be put to the back of the queue again. Not a great way to treat customers. I have no idea whether I will actually receive the items ordered. Definitely no chance of getting them for Christmas as intended. I am still keeping my fingers crossed for an actual delivery at some point but who knows.

They have gone onto liquidation but are not pointing this out on their website. I returned two hats and have had an e-mail to say I’m unlikely to get my money back from the liquidators.

Appalling customer service - I’ve been waiting for a refund for around a month now, having received an email estimating it to take 7-10 days to reach my account nearly a month ago. I’ve emailed 3 times with no response (they say it’ll take up to two days!), and have tried ringing with no answer (they list their number for a more immediate response). The return itself and its confirmation were quick enough, but otherwise at this point it looks like they’ve stolen the money!

Made an account on looking at hats as quite fancied a couple. Got the new customer discount easily enough (just activate tab when account created). Bought the two caps after using the measuring advice given. Arrived super quick (DPD delivery which is always appreciated), and well packaged. Caps are very good quality materials nicely made, and yes, measurement worked, they do fit well! Very efficient and swift experience.

I bought a superfine-panama hat on their online shop. When it arrived, i found there are many „hangnail“ on it ( i don‘t know if it is normal), and the hatpin fell off.
I also bought a elm „classic fedora“ last year . I was attracked by the soft felt(the felt is much softer than my Jrmarengo‘s) , also they used a “crown range”hatpin.
It seems that they are not going to run a summer discount this year. And it is upset that they stop selling „knightsbridge fedora“ , „Adventure/Poet hat“ and their „Homburg hat“ any more, also raised they the price of „foldable fur felt hat“ this month.

I ordered a Baker Boy Cap in Navy wool, which was on sale. I received an email the next day from Christys' saying they are out of stock.

I then ordered another Baker Boy Cap in Navy cotton that was also on sale. The next day, I received another email from Christys' that the cap was also out of stock!!

I have a Baker Boy Cap in Black wool from Christys', and it is made in China which I only found out a few moments ago from reading one of the reviews.

Customer service is terrible. Placed an order for a size 60 which was available online and they of course took my money. I then get a very blunt message that they don't have size hat in stock and advised I will get a refund in 10 days. I contacted them and advised that I was a little bit surprised that there was this issue when they advised that this hats are hand made to order. Reply was that they don't have the hat components. I then get another notification 10 days later that my refund would be made in another 19 days.. 20 days in total... I have asked when they expect to have the hat available in my size and they have said "Next season for SS26" No other explanation and this hat and size still shows as available on-line.,

I have a few christys hats. They are nice hats but the sweatbands are stiff, and uncomfortable.
As for the company. They advertise that if you sign up to their newsletter, you get a 12% discount. I signed up, and never got a code. I sent them numerous messages via their website, and Facebook and Instagram message platforms. No response whatsoever.
I get the feeling that they don't care about the customer.

Made an appointment to visit Christy’s in Witney and to meet Marguerite. I found her to be very patient, friendly and knowledgeable with a difficult and picky customer, me. I had already decided to buy a specific Panama for an afternoon tea party in the spring and also wanted to see the fur Fedoras for a future purchase. I am very curious about hats and Marguerite showed me dozens of models, different colours, fur and wool, Fedoras and Trilbys. I wanted a fur Fedora or Trilby with a lining, but when I saw a wool unlined Fedora which matched the exact colour khaki I was after and was a really fine felt, I decided to take it because it was an end of line colour and not to be repeated. I customised the ribbon to a coffee colour for just an extra 10 GBP. I am really pleased with both hats. The Fedora complements my green tweed jacket and fits really well.
Christys hats are excellent. I would just say colours and size can vary slightly so if you can make an appointment and pop down for a fitting then it’s much easier.
If you want to wear a Fedora, man or woman, I say be brave and do it. We need to see more people looking smart and stylish.

I have been in the store in St Christopher's Place, just off Oxford Street, twice in recent weeks buying a baker boy cap and a fur felt fedora. The significant Black Friday discounts overcame my long standing denial of the need to replace my 25 year old Christy's trilby that has, to be fair, seen better days.

I will let you know in 25 years if they make hats like they used but I would urge you to visit the store if you are in Town and to see for yourself whether or not you like the look and feel of the hats and caps and to get yourself fitted properly. I am told that most things you can buy on the internet these days but decent headwear? I don't think so.

I was served by Dexter on my first trip and Cathy on my second visit and both were absolutely excellent. They made me feel welcome, shared their time and knowledge generously, flitting effortlessly between myself and other customers, and they could not do enough to ensure that I left satisfied. There was no hard sell and certainly no snootiness, just a passion for what they do, for the hats they sell and the Christy's name and a desire to help the customer find the size and style they want, at the price point that suits the personal budget.

Thank you Dexter and thank you Cathy. My new Christy's hat and cap may well outlive me but please keep doing what you are doing, as yours is a level of customer service that we see far too infrequently these days giving the customer what the help and support they need to leave happy in the knowledge that they made the right purchase. Thank you very much.

I had a disappointing experience at Christy’s Hats in St Christopher’s Place, London. Initially, we were warmly welcomed by a staff member who shared some interesting history about Fedora hats and assisted us in finding the right size and trying on different styles, including baker boy hats.

However, things took a turn when we mentioned we weren’t planning to buy anything that day and might order online instead. Her response was shockingly rude: “Well, that doesn’t help me and the shop.” This unprofessional comment caught me off guard, and despite thanking her again for her time, she ignored me entirely as we left.

I left the store feeling frustrated and disheartened. A customer should never feel pressured or shamed for not making an immediate purchase. This kind of behavior discourages potential future business. It’s a shame because the products were lovely, but the experience was soured by this unprofessional attitude.

This was my first time ordering a fitted hat and I was looking for a high quality Indiana jones style fedora that was in my budget and made in England to avoid any additional costs, after reading online I discovered Christy’s adventurer poet.
This hat was made in their uk factory.
I’m by no means an expert on the dimensions of the Indiana jones fedoras and there is obviously more than one hat used in the franchise to choose from, I thought that the dimensions of the adventurer poet looked good to me so I decided to order.
It arrived sooner than they said it would and I’m happy to report on receiving that This is a brilliant fedora! More than happy with the quality I received,It comes with an open crown for you to shape how you want, I was worried about shaping this because I didn’t want to damage it but the email I received from them told me there would be no problems, happy to say that they were right.The crown can be shaped very easily and it holds its shape well.
While i think the colour is a bit darker than the official ones (ordered sable brown ). I got it for a fantastic price (normal price is more than fair for the quality you get but I was very lucky and managed to be looking at the site a day before their summer sale kicked in.
I cannot recommend Christy’s highly enough and I’m More than confident ordering from them again in the future.

I tried to buy a replacement for my 7 year old Christys' bowler. Each of the three hats supplied had quality control issues. I had hoped that flagging my concerns and lack of confidence in the company with the Managing Director might have helped, but I was referred back to the Quality Control Manager, who simply processed a refund. I am purchasing a replacement from Lock & Co.

I purchased a wool baseball cap for a Christmas present for my husband online. The button on top has come off. It had a metal shank that was not properly attached. The “quilted” lining is not stitched but fused in little dots to make it look quilted. The stitching to keep the headband in place is coming out. And worst of all the tag says Made in China!!!!! False Advertising!!!!

I'm very happy with my topper. Christy's shipped it, overseas, free of charge in less than a week. It fits like a glove and matches my morning dress perfectly. I'm really glad my formal ensemble is complete.

Try Cording’s if you want British made hats, Christy’s hats are made in China.