Christys' Hats Avis 

slow shipping, placed my order on the 1st of februari, my hat only arrived on the 15th. Also too bad it is made in China. Quality seems ok.

Update: No response to a second email, so I called and spoke to someone. They were very apologetic and have agreed to sort it out. So my advice is to use the phone, rather than rely on email if you have an issue. I have upped my rating on account of good telephone service and good hats.

Original review: I can only echo the complaints regarding customer service. I wish I had read these before ordering.

I ordered a hat on 28 December to be delivered to the Prince's Arcade store. On Monday 13 January, I was sent an email telling me it had been delivered, and signed for. Made a trip into London to pick up the hat, only to be told that it had not been delivered, blaming DPD for the problem. I emailed Christys' customer services on 14 January asking what was going on. Almost a week later, I have yet to receive any response to my email.

The hats in the shop looked good, just a shame their customer service is utterly abysmal. If you must buy, buy in person and avoid online ordering like the plague.

Awful and should avoid. I bought a £50 hat that I expected to be considered when packaged. In turn it was rolled up and placed in a thin grey bag as if it was £10 amazon purchase. Terrible. Avoid go somewhere else.

My husband and I visited Christys Hat Shop in Princes Arcade in London on Saturday and were greeted by a very friendly member of staff who made us feel most welcome. The purpose of our visit was to look at / purchase a “Bakers Boy Cap” we were shown different fabrics and colours, as we live in Somerset it was more beneficial to try them on rather than buy on line, I have purchased on line before from Christys and no problem, but this was beneficial as the sizes did vary, the assistant was very patient saying there was no hurry. In the end I bought 2 caps which I am very happy with. It was a real pleasure to visit this quaint little shop and to be served by an assistant who had an extensive knowledge of the items on sale.

POOR CUSTOMER SERVICE - CHARGED TWICE

Order 000040592 High Grade Down Brim Panama Hat
SKU: CPN100512WHIT-57 + hat box.

I ordered the above online on Friday the 27th, September. I requested Saturday delivery for which I was charged a premium. On the online check-out I used a discount code that gave 20% off the total gross order value and duly put processed my card details. The amount showing on the screen to be debited from my card appeared correct but after processing the payment it had doubled the order and sent me a confirmation of the same showing I was to be charged £567 (before discount and delivery). I immediately emailed Christys' informing them of this bazaar error but as yet are yet to receive a response or more importantly a refund back to my card or indeed the delivery. On Monday 30th, September so that the order could be stopped and so that I didn't receive 2 identical hats I telephoned customer service and was assured that the order would be corrected and that I would receive my refund and a confirmation email. 5 days later - nothing.

I will gladly delete / revise this review if someone could please telephone me today with the assurance of: 1. an explanation as to how the order was doubled and how I was charged twice despite what appeared to be the correct value showing on the online checkout. 2. Assurance that the order has been corrected with the 20% discount applied and my refund processed 3. An accurate date as to when the hat will be despatched.

As someone else has commented, quite appalling customer service from what many consider to be an old established institution.

I ordered a Limited Edition "St George Panama Snap Brim Hat" in July for a wedding, A family one in Tuscany Italy in September.
It was my Sisters Son getting married and his best man who's father happenened to be a COUNT with a Castle up in the montains, which was the venue for the wedding.
The dress was "Chabby Chic", The british contingent sat together and made our own "Hat Stand with the live Trees surrounding the dining area outside.
Boy!, What attention the Hat drew, by the Italians, it was tremendous, especially to be "Flying the Flag at the wedding.

Christy's service was second to none. Extremely efficient, Superb Quality of Product and the Packaging alone was a work of Art.
A very comfertable Hat to wear and attracts a lot of attention.
Well done Christy's of London

I ordered a Witan Trilby hat on the 3rd of September, on the 6th I received an email telling me that my order would be delayed because they had experienced a problem whilst installing "exciting" new software. I telephoned Customer Services a few days ago and was informed that my order should be ready Wednesday or Thursday, and I would receive it on the Friday, unfortunately I wasn't informed what week that applied to, because it seems my hat is still being processed. Once upon a time this company was a well regarded Hat Maker, with a distinguished name I know, because I knew one of the Directors when they had a factory in Stockport, now it looks like the management could not care less about the customer and I am seriously considering cancelling my order and going to Lock and Co. This is truly appalling, for god sake get your act together.

Could not disagree more about some of the comments posted on here. I ordered two hats and only realised once purchased that they would take a week to be made and then sent out. I needed one of the hats for a wedding the following week, and i called Christys to let them know of this. They advised would look into getting my hats to me sooner and i received a call back the same day saying i would receive my hats before the wedding.
Great customer service!!!

In short I bought a Panama hat, and have yet to recieved it. Money has been taken from my account. After more than 3 weeks I have still not recieved the item. I would be ok with this, however I have emailed them to query the status of the order twice, over the period of the last fortnight, and recieved no response.
The courier service they use have stated they have recieved no parcel, despite recieving an email to the contrary from Christy's.
I have been a repeat customer of Christy's for a number of years and am frankly disgusted with the distinct lack of customer service I have recieved to resolve this issue.

very good experience
wonderful service

Absolutely atrocious so far. Hat ordered over 2 weeks ago and apart from an order confirmation, no order delivered or other communication.

Sent a chaser email three days ago and still no reply. I honestly thought Christy’s were a reputable British institution but whoever is tuning this shambles of a Company needs to get a grip with the most appalling customer service and delivery times I’ve ever encountered. I see by recent reviews my experience is by no means unique.

Purchased three Baker Boy caps from the company. These are now made in China. Two of the three were faulty. The first one was a simple stitch job I could manage myself, so didn't bother sending it back. With the second cap the top enclosure for the button on top of the hat inexplicably fell out somewhere within the first couple of weeks.

I wrote to Christy after the second incident, explaining what had happened and provided pictures. I eventually got a response a few days later to apologise for the faulty hat and a promise to process a replacement "soon".

I waited around 10 days and after no contact sent a polite follow up to enquire what was happening. No reply whatsoever for a further 10 days, so followed up once more. Well, after a third email and now a month later there has been zero response from Christys'.

When I shared this experience on their social media page, they opted to block me instead of communicating and sorting this out. Thankfully, there are third party platforms like this, where customers can share their experiences and other potential customers can get a fuller picture of a company's practice before making their decision to support it or not..

Review based on customer service, so far. Can't review the hat as I haven't received it, nor do I know when or if it will come.

I contacted customer service to check progress and was told it would be delivered early this week... That hasn't happened. Contacted customer service again to be told "they can't send orders out this week because of stock taking" - whatever that is supposed to mean! Told then, wouldn't be down for despatch until the 14th... So this week for stock taking and another four days the following week for some other reason they don't want to mention. Christy's apparently don't think customers are important enough to be informed about delays - that is extremely discourteous!

Emailed customer services, twice, as yet no response. The website says "normally responses are sent within 48 business hours"... Wonderful: so normally up to TEN days ( if you email on a Friday ) to answer an email!! But that's not a guarantee.

Rapidly turning into an extremely miserable first shopping experience with Christy's. Almost at the point now of ringing up and cancelling the order, getting my money back and ordering from Lock & co
UPDATE:
Received a response from Christy's, on this site, within 20 minutes of posting a review. Remarkable as I've waited almost two weeks, since placing and paying for my order without a word. It's a depressing trend that businesses seem more interested in review boards than customers.
Anyway... Gave order number, as requested, and their response to that? So far... Nothing

Update: 18 days and counting, still no idea when my order is ( if it is ) coming. Tried their online 'chat' to see if they have a time for delivery. They are passing it on, I can 'expect' an answer in up to four days. Not delivery but a reply to my email. No idea if, in four days, they'll even tell me when I can expect delivery. Anybody else know a hat shop that actually delivers?

Balmoral flat cap. Excellent fit medium.

orders seemed to be forgotten, expedited when I queried delay but no explanation

Excellent, quality products - a well made and perfectly as described tweed baseball cap and very original although wrongly sized english liberty print cap ... and after a certain wait (due admittedly to the Christmas holidays sales rush) excellent and courteous after sales service, I will most certainly be buying from Christy's again.

We received the ordered product, which was perfect and in great condition. However, it arrived waaaaay later than expected. This all happened during the holiday season, so that may have been the issue. Christys' Hats did say they would refund my shipping costs, though!

Love it. Well constructed. Just a fraction tight, but that's my head, not the outstanding craftsmanship. I'd buy again, no questions asked.

I received this about 2 weeks from the order, which is fine as they do make them. It's a little lower in profile than I expected but none the worse for that. I have the misfortune of a hat size between 59 and 60 cm. In such instances, they recommend going for the larger size and it was good if a little loose. I have subsequently added some spacers to the interior band to tighten the fit. It's beautifully made and worth the £80 or so I paid for it with its high quality wool felt and smart red lining. Very well packaged for transportation. I would recommend Christies: they do a really good range of quality, British-made hats.

Always delivered to quality.
Whenever I order, and I have quite a few, it is always delivered to the highest quality.
I am a very satisfied customer