Cigars International Avis 

Too long to get order shipped unless you pay for it, AI chat bot is not even helpful as it never helps you... No pipe tobacco selection, just all the dirt cheap stuff they are forced to sell due to contract obligations... I also suspect this is the same company as Pipes and Cigars since they are in the same building which would explain almost all of the problems due to corporate Idiocracy...

How is CI still open when more than 90% of their inventory is rotted stale cigars, bankrupt this place they should be botcotted asap their business practices have been trash since they were established and the new ownership is alot worse than when mieir coowned it CP and Ci are two totally different outfits now its crazy he once was co owner of CI cuz CP IS A HELL OF A LOT BETTER! the two 10 packs if crowned heads i got from CI werr complete trash just duds thats all ive been getting from them have been duds but sgopping from them all these years i still give them the benefit of the doubt they stole thousands from me and for what that less than 10% chance i get something fresh and good its not worth the gamble anymore! Cuz thats what CI is a gamble and the house always wins and customer loses ive shopped at about 30 different online vendors and only three are consistently bad it goes CI and BCP a tie at first and JR cigars a close second these 3 cigar outlets are now scratched off my list forever!!!

Once was my favorite online cigar spot. Now? I wish I could rate them zero stars.
Turned a simple thing like calling into a 45 minute ordeal by forcing me to talk to a computer.
Extreme disrespect to me.
They lost my old account, and refused to even try to help me recover it.
Wish I would have heeded the warnings. I have been doing business with them for years. Sadly, they are not longer a good place to do business with .

CI offered a $5 discount if you gave them your email but then when I purchased $287.52 in cigars, it wouldn't accept the TAKE5 code to get the $5 off. How cheap could you be?

My wife ordered me a sampler for my birthday a month in advance. We found out a week after it was supposed to be here from them only after asking that it was on backorder. They'd be glad to refund us or I could wait 1 to 4 months. Their shipping is ridiculous. Thompson has much better options and I will not be ordering from cigars international again. I would love to see their store, but their customer service is farmed out to India or somewhere and again their shipping costs are ridiculous and honestly their products from the mail order that I've tried in the past or not fresh.

MY LIPS ARE BLEEDING! DO NOT BUY. Ordered the Cigar club and the 2nd order my lips got small bumps and bleeding. One of the cigars was tampared with a hole in the wrapper as if it were a (No Smoking) fault sign. So, I'd like to agree with everyone else. And, I think they should end operation. Most if not all the cigars are trash.

Tried them online store they always messed up the shipments, so I went to the store in San Antonio Texas. They was rude no help and a poor selection of cigars. Will never shop them again

Sent me junk mail for their products that I find disgusting

If you have no issues with your order, they are like every other online retailer. But god forbid you need help. They are non-existent. Terrible. It's like the entire company is run by robots. Getting help from a human is just not happening.

I am writing to formally express my extreme frustration regarding Order #CI***537110, which was placed on March 29, 2026.

This has been the worst experience I have ever had with an online order. It took a full week just to fulfill the order, and another week has passed only for the package to arrive in my state—not even my city. I still have not received the items. Given the shipping distance, this level of delay is absolutely absurd. And on top of all this, I still don't know how the product is.

As a result of this experience, I will not be ordering from this company again.

Poor shipping time. Multiple times ordering and pay extra $10.99 ups ground they can’t even get order out same day Ordered in morning April 8 weds It’s Thurs April 9 and still not shipped. They don’t give you tracking until 9 pm at night. How stupid. Holts ships at noon. Every day. Never misses

To all my Military Vet / Law Enforcement brothers

Have been enjoying a law enforcement / military vet discount for years with Cigars International. It is automatically applied to each order. My last order, the discount had strangely disappeared. I called their customer service, and received a major runaround. After numerous emails, I asked the customer service rep to please call me to figure this out. She said a rep would call me within 48 hours. That was 5 days ago - still no call or attempt to resolve. I will be taking my business elsewhere.

Order cigars. Don’t receive cigars. Contact CI. They don’t care. Had to challenge charges on bank card. This company sucks. Stay away.

For last 6 months I was being charged $16.+.it was for some club they say I ordered that gave me free shipping. Problem : No, my last order i paid for shipping and it was more then 2 weeks before charges started. Called and they told me I signed up on my last order. But that would mean I ordered this puro club on its own.Told there was nothing they could do.So much for over twenty years of shopping there.Never again

Criminal enterprise. I made one purchase as a Christmas gift and was automatically charged for Puro Perks Club membership. I caught the charge and request it be cancelled and refunded. They cancelled the payment on their web page but never refunded the $14.95. They then charged me again the next month. I call again, same exercise. They call back and confirmed the cancellation. No refund. Guess what, they billed me again. Third times a charm. I turned it over to the fraud department at my bank. Do NOT purchase anything from these criminals.
Update: After I called the third time I received a email from Francis (Puro Perks) that in part read "We show that the fees we attempted to process on 02/17 and 02/25/2026 were declined by your financial institution and were not deducted from your account. Please contact your financial institution if you are noticing these fees on your statement. " This is an outright lie. I provided then the posted transaction but got no reply. My bank got one of the 3 transactions refunded. It not a lot of money. They hope you just don't notice it. Back to the fraud department at my bank

Placed a substantial order with CI & all went well. a month or so later I happened to notice TWO charges of $14.95/E, 1 in Jan & 1 in Feb. So on Feb. 27th I contacted CI & was told it was a monthly cigar club fee. I said: I am a Snow Bird, in FL for 1 - 2 months annually, so WHY would I have ever signed up for this sort of discount/promotion. (wish I had read on some other site reviews earlier about this ongoing SCAM) the gentleman, very understanding said they would provide a refund & should show up in the typical 5 - 7 days. Sure enough a refund was provide - BUT only for the 2nd charge was refunded !?? So now, wanting a paper trail on March 3rd I reached out to CI through "customerservice @ puroperks.com" I provided screen shot / cut n pastes of BOTH charges & of the ONE refund. I was astounded when BRANDON, FRANCIS & ERICA through a series of * e mails over FOUR days, continued to state that I had NOT been charged..
I gave them 1 last opportunity yesterday to rectify the issue, so this morning contacted our card company who CONFIRMED that I WAS as I 110% new, charged their monthly fee on January 30/31 & that they would be refunding me & going after CI/puroperks.
Guaranteed I WILL NEVER be looking to CI for product ever again - NO MATTER the deal - SPA007

Complete waste of money. I bought CI’s White Yeti Mega-Sampler III and it was a total disaster. Every single cigar—from the Gurkhas to the Montecristos—was either stale or a knock-off. They all tasted like smoking a bunch of dry straws. I know my cigars, and these were way off. My friends and I tried ten different sticks and couldn't find a single decent one in the bunch. Avoid this sampler.

Bought the Victor Sinclair mother loud. Had a problem with every cigar I lit. Can't get a draw or they burn uneven. The leaf starts to unwrap never again will I buy through CI I'll stick to my local stores.

Great pricing, I buy boxes from them already every month after trying cigars at local store. Shipment was great and never had a problem, no sure why there are no so many good reviews. And sometimes you get really good deals from the site as well. It is my go to online cigar store if I need to buy in volume.

I have been billed twice for 1 order that hasn't been shipped in several days. I have notified Texas AG Ken Paxton of the possible fraud by cigars international. I am also notifying my bank and doing a charge back on my card.