Cinemaster Pro Avis 49

I sent my Cinemaster back to China and paid £33.00 recorded delivery before realising the company is a scam. (I know what an idiot !!!!!! )
The parcel is being assessed by the" destination's customs authority." I guess I can kiss goodbye to £140 and the delivery cost. I believe that not a single customer has received a refund??? Please post if you have. Wishful thinking aside, and onto a lesson learnt
ALWAYS READ THE REVIEWS OF THE COMPANY BEFORE PURCHASING.

Good Luck

It's a complete scam, this cinepro is not compatible.

not even arrived yet and having issues with the company with delivery paid for express delivery yet a week later nothing! contacted customer services who have give me the complete run around

Doesn’t work well in daylight or low light as described.
The company are based in China so forget the 30 day return policy if not happy.
Poor quality.

cheap and nasty!!! its a £35 projector on sale for £145 - sold out of china - useless company with no service ethic - avoid

its says 8k but lucky to be 1k - useless

Please don't buy from this company. They are not trustworthy and they are not ethical. I have never used the projector I bought because I cancelled my order the same day I bought it. I realised it would not be suitable. They ignored my many emails and my ticket raised with PayPal and still sent the product. When I received i asked them how to send it back. They said sending it back would be my responsibility and I would need to post it to China. They said if they gave me back £40 would I consider keeping the product. Posting it back to China is against my consumer rights as they should have clearly stipulated on their website that returns would be a nightmare however the website says returns accepted. I agreed to have the £40 refunded but to this date nothing has been refunded to me. I then found a UK address on the box and decided to return it to this address. When I emailed them they said they could not accept returns to UK address. So no refund and no way to return the product except to send it to China. Honestly what a nightmare. This product still sits in its box and I am down £140. I am the fool.

Bought the product in December 2024, found quality and brightness of picture to be poor. Tried to return product which cost nearly £30 only for it to be held in China customs and then returned almost 2 months later. Contact Cinemaster and Paypal to complain and request refund with no help from either. Stay away!

I ordered this product and quickly realised after purchasing that I Could not use the projector as the extension cord would trail across the lounge causing a trip hazard for my children. Within an hour of purchasing I emailed the company to cancel the order and I contacted paypal to let them know I had cancelled the order. The company still sent the product and stated that deliveries were automatic once ordered despite me having cancelled within the hour. When I emailed them asking how to return the product they gave me an address in China and told me shipping costs are my responsibility. They offered me a £20 discount but this is no good to me if the product is sitting in a cupboard not being used. Of course I will have to send it back recorded mail and who knows how much that will cost and who knows if I will ever get my money back. Absolute nightmare to say the least. I would suggest not buying from this company as there is no easy way to return product if it is not suitable. I have bought a few things off facebook and every time it has been a rip off so stay away from facebook adverts!!!!!

Bought in August 2024 but this product never worked despite correct date & time setting and fully connected to WiFi. The plug pin then just fell off despite not being used at all but the company do not respond to queries or complaints for months, then when they do they keep asking for a video showing the defect despite sending photo of the product showing the broken plug. Disgraceful company. Avoid them and save your money for a better quality product from a more reputable company.

Put their price up for Christmas now 20 less.
Ordered one didn’t work sent it back and they will not respond or refund.
My advice don’t bye fro Facebook go to a shop where you get some sort of accountability 189 lost plus 30 to send it back.
Expensive mistake.

Disgraceful company . It arrived without the controller or joystick as advertised in the purchase. We decided it wasn’t for us and are trying to return it. They keep asked for a photo of the box contents then a video of it . They now say if we want to return it we have to pay postage to China . Absolutely disgusted with this company .

Disgraceful company.. have to contact company to return and they send you the address to return is in China however the return address on the initial packaging as delivered by Royal Mail is in Hounslow .. terrible company and item

Cine Master is not transparent on the return policy. No return labels provided.
Let customers know how to return and the terms & conditions.
Let customers know they have to return to China and they have to pay for the shipping cost

Just a dropshipping website do not buy on it. Same product on amazon for less than 60€ !

Completely average piece of kit. You get what you pay for.
So annoyed I fell for this garbage.
Poor quality, annoying to keep changing settings and zoom. Doesn’t work unless your room is pitch black.

Great marketing

Where is my order? This is incredible, I paid for express order an the distance between uk and Dk is very little.

I got order confirmation but heard nothing for 13 days?????????

Really shit service

Happy with the projector though I wish the return policy was clearer. That said the support team helped me out and the quality of the projector has been a solid experience for us.

This is a scam. The company no longer exists. If you buy, your money is GONE!

I’m no longer trusting TRUST pilot😢

Have sent a number of e mails after trying to return cinnamon pro it says no quibble returns, not the case I was eventually told to return the product to China and then told I could have a £ 20 refund if I kept the item, I was so fed up with email them I agreed to this but I t hasn’t been credited to my account I am thinking of just giving up contacking them an writing it of as a loss

I ordered one on 9/17/24 for my grandchildren's room and it's now 10/16/24 and I have still not received the product. Shipping continually shows Fairfield, NJ and hasn't changed in almost a month. I've sent several e-mails with no response. I'd say definite scam!!!